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Recent FireFox version incompatable with ZoomText

Kuphostiwe

Hi, FireFox is the only browser compatible with ZoomText (other browsers display blurred/pixelated fonts). A recent update of FireFox made it display blurred fonts in ZoomText as in the other browsers. 1. "use hardware acceleration when available" was set to "false" 2. ZoomText version is: 10.11.6.5 (51092) 3. FireFox version : 49.01

I uninstalled FireFox and installed a previous version 48.02 and the problem was solved. Do you know what's the reason for this?

Thank you, Avishay

Hi, FireFox is the only browser compatible with ZoomText (other browsers display blurred/pixelated fonts). A recent update of FireFox made it display blurred fonts in ZoomText as in the other browsers. 1. "use hardware acceleration when available" was set to "false" 2. ZoomText version is: 10.11.6.5 (51092) 3. FireFox version : 49.01 I uninstalled FireFox and installed a previous version 48.02 and the problem was solved. Do you know what's the reason for this? Thank you, Avishay

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Version 5.41.3.0
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.77.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Shockwave Flash 19.0 r0

Isisebenziso

  • Firefox 48.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/48.0.2/WINNT/en-US/

Izandiso

  • Firefox Hello 1.4.4 (loop@mozilla.org)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org)
  • Multi-process staged rollout 1.1 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06121028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 7-9-2013
  • driverDate2:
  • driverVersion: 9.18.10.3234
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Yebo
FredMcD
  • Top 10 Contributor
4225 izisombululo 58984 izimpendulo
Kuphostiwe

Security Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0.162 Flash Player (Linux) Version 11.2.202.635

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Security Issue: Update your Flash Player '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 23.0.0.162''' Flash Player (Linux) '''Version 11.2.202.635''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. ------------- See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
James
  • Moderator
1594 izisombululo 11232 izimpendulo
Kuphostiwe

Well if all browsers you tried is doing the same then maybe it is a issue with ZoomText.

Well if all browsers you tried is doing the same then maybe it is a issue with ZoomText.

Umnikazi wombuzo

Hi, Thank you for answers. FireFox is the only browser which has always worked with ZoomText displaying clear readable fonts. All one had to do was to uncheck the "hardware acceleration" in order to achieve that. With the recent version of FireFox the clarity of fonts has been lost making FireFox incompatible like the rest of the browsers.

Avishay

Hi, Thank you for answers. FireFox is the only browser which has always worked with ZoomText displaying clear readable fonts. All one had to do was to uncheck the "hardware acceleration" in order to achieve that. With the recent version of FireFox the clarity of fonts has been lost making FireFox incompatible like the rest of the browsers. Avishay
FredMcD
  • Top 10 Contributor
4225 izisombululo 58984 izimpendulo
Kuphostiwe

You should contact ZoomText support.

You should contact ZoomText support.