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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Saved logins and passwords have disappeared

  • 5 uphendule
  • 4 zinale nkinga
  • 53 views
  • Igcine ukuphendulwa ngu FredMcD

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I am running firefox 47.0.1 and every time I reboot all my saved logins and passwords disappear. When I check saved logins, there is nothing there. I can reenter and they stay until I log off or reboot. Running Windows 7 64 bit OS, but this behavior just started. Was there something in the latest firefox update responsible for this behavior?

All Replies (5)

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v47 is no longer current, so no updates.

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

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Okulungisiwe ngu Happy112

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That is all great but does not even address the question as to why the logins and passwords are disappearing no matter how often I enter them. What has changed in firefox that is causing this new behavior

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ronsnider said

That is all great but does not even address the question as to why the logins and passwords are disappearing no matter how often I enter them. What has changed in firefox that is causing this new behavior

Sometimes an extension may cause issues with the passwords disappearing.
Should you loose your passwords again   (sure hope not   !);   let us know and we'll try   Firefox in Safe Mode.
But for now:   let's hope this won't happen again   (fingers crossed)   !

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A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Please try this; Start Firefox in Safe mode. Are the passwords still missing? Enter some passwords, then close Firefox.

Start Firefox in Safe Mode again. Are the passwords still there?