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Firefox hangs on SingSnap website and won't respond at all.

Kuphostiwe

On the SinSnap website, when I try to use the recorder to record a song, the page freezes and won't respond at all. The page can be closed by using Task Manager to close Firefox or, sometimes, by repeatedly clicking the "x" in the upper corner. No other web page links will function at all. Firefox functions normally on all other websites. This just started after updating to Version 50.0b2. Prior to then, all was well with the website.

On the SinSnap website, when I try to use the recorder to record a song, the page freezes and won't respond at all. The page can be closed by using Task Manager to close Firefox or, sometimes, by repeatedly clicking the "x" in the upper corner. No other web page links will function at all. Firefox functions normally on all other websites. This just started after updating to Version 50.0b2. Prior to then, all was well with the website.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194

Isisebenziso

  • Firefox 50.0b2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; rv:50.0) Gecko/20100101 Firefox/50.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/50.0/WINNT/en-US/

Izandiso

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Beyond Australis 1.4.6 (thefoxonlybetter@quicksaver)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • No More 404s 1.5.6 (wayback_machine@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Tab Center 1.24.0 (tabcentertest1@mozilla.com)
  • Test Pilot 0.8.5-tag-2016-09-27 (@testpilot-addon)
  • Universal Search 1.0.10 (universal-search@mozilla.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Norton Identity Safe 2016.7.1.9 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 029f1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.14931.1000
  • driverDate: 3-11-2013
  • driverDate2:
  • driverVersion: 8.15.10.2702
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_1180379', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'blacklisted', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_BUG_1153381', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Failed to create D3D11 device for decoder; Using D3D9 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4254 izisombululo 59579 izimpendulo
Kuphostiwe

Is there anything on that page that is not on any other pages you look at?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Is there anything on that page that is not on any other pages you look at? Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart.