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Download fails on current 8.9MB update to ver 48.0.1?

Kuphostiwe

there seems to be a current update pending (8.9MB) for my install of 48.0.1, however it fsimply does not download.

I am on XP PPOS w/ all current updates; plz note that XP PPOS is supported by Microsoft until 2019...

there seems to be a current update pending (8.9MB) for my install of 48.0.1, however it fsimply does not download. I am on XP PPOS w/ all current updates; plz note that XP PPOS is supported by Microsoft until 2019...

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Shockwave Flash 22.0 r0
  • VLC media player Web Plugin
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Isisebenziso

  • Firefox 48.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 5.1; rv:48.0) Gecko/20100101 Firefox/48.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/48.0.1/WINNT/en-US/

Izandiso

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello Beta 1.4.4 (loop@mozilla.org)
  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Status-4-Evar 2015.11.16.23.1-signed.1-let-fixed (status4evar@caligonstudios.com)
  • Webmail Ad Blocker 5.0.1 (gmailnoads@mywebber.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA Quadro NVS 135M
  • adapterDescription2:
  • adapterDeviceID: 0x042b
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 01f91028
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'182.65']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 3-11-2009
  • driverDate2:
  • driverVersion: 6.14.11.7968
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRendererMessage: [u'tryNewerDriver', u'182.65']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4267 izisombululo 59838 izimpendulo
Kuphostiwe

Are you getting the message from Firefox, or a pop-up?

If you have trouble updating, Download Firefox For All languages And Systems {web link}

Are you getting the message from Firefox, or a pop-up? If you have trouble updating, '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}

Umnikazi wombuzo

In Firefox, I hit "help", then "about Firefox", and it shows version 48.0.1, and "downloading update - 0 bytes of 8.9MB update", but it never progresses or completes. Once, I later saw a pop-up that indicated that it failed....

In Firefox, I hit "help", then "about Firefox", and it shows version 48.0.1, and "downloading update - 0 bytes of 8.9MB update", but it never progresses or completes. Once, I later saw a pop-up that indicated that it failed....

Umnikazi wombuzo

Updated: about 15 minutes after "launch", I do get a pop-up (apparently from Firefix) that says "Update Failed" and "No data was received, please try again". TaskMgr shows no "spawned" processes, and no network activity during that interval.

The question is why? and how do I/we "fix it"?

And yes, I've read the FAQs, "helpfuls", etc.

And yes, I tried disabling all AV, etc. No help.

Updated: about 15 minutes after "launch", I do get a pop-up (apparently from Firefix) that says "Update Failed" and "No data was received, please try again". TaskMgr shows no "spawned" processes, and no network activity during that interval. The question is why? and how do I/we "fix it"? And yes, I've read the FAQs, "helpfuls", etc. And yes, I tried disabling all AV, etc. No help.
FredMcD
  • Top 10 Contributor
4267 izisombululo 59838 izimpendulo
Kuphostiwe

Did you try the link I posted for the full program?

Did you try the link I posted for the full program?

Umnikazi wombuzo

Yes, I tried that. Got a "secure connection failed".

Yes, I tried that. Got a "secure connection failed".
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

What error messages are you getting and what security related software do you use ? See also

With XP you will probably need to update fully from within Firefox, or use a full installer

What error messages are you getting and what security related software do you use ? See also * [[What does "Your connection is not secure" mean?]] *[[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites]] With XP you will probably need to update fully from within Firefox, or use a full installer * [[How can I get the latest version of Firefox on Windows XP or Vista?]]
James
  • Top 25 Contributor
  • Moderator
1600 izisombululo 11318 izimpendulo
Kuphostiwe

FredMcD said

Did you try the link I posted for the full program?

Fred in case you forgot. https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista

''FredMcD [[#answer-913933|said]]'' <blockquote> Did you try the link I posted for the full program? </blockquote> Fred in case you forgot. https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista

Umnikazi wombuzo

I use AVG Smart Security. As noted, I disabled it, with no change.

Error messages as previously stated.

When I try to download a full copy,of Firefox, the tab shows "connecting", the I get a new tab/page that says "Secure Connection Failed".

FWIW, I went to the NVIDIA site, and executed a download with no difficulties.

I know - appls and pineapples, but... go figger.

I use AVG Smart Security. As noted, I disabled it, with no change. Error messages as previously stated. When I try to download a full copy,of Firefox, the tab shows "connecting", the I get a new tab/page that says "Secure Connection Failed". FWIW, I went to the NVIDIA site, and executed a download with no difficulties. I know - appls and pineapples, but... go figger.
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 izisombululo 40290 izimpendulo
Kuphostiwe

Do you even need the Firefox 48.0.2 update?

https://www.mozilla.org/en-US/firefox/48.0.2/releasenotes/ It was made to fix one specific issue. Mitigate a startup crash issue caused by Websense (Windows only) (Bug 1291738)

If Firefox 48.0.1 wasn't crashing for you, you don't need that update.

Plus, I read somewhere that the 'fix' for Websense didn't work and that 48.0.3 was mentioned to provide another 'fix'. And the use of a "hotfix" XPI was also mentioned.

Do you even need the Firefox 48.0.2 update? https://www.mozilla.org/en-US/firefox/48.0.2/releasenotes/ It was made to fix one specific issue. '''Mitigate a startup crash issue caused by Websense (Windows only) (Bug 1291738)''' If Firefox 48.0.1 wasn't crashing for you, you don't need that update. ''Plus, I read somewhere that the 'fix' for Websense didn't work and that 48.0.3 was mentioned to provide another 'fix'. And the use of a "hotfix" XPI was also mentioned.''

Umnikazi wombuzo

I'm having two current issues:

1) I can't download the current "fix"; whether I need it or not is immaterial.

2) I also can't download Firefox ANYTHING from Mozilla.org...

I'm having two current issues: 1) I can't download the current "fix"; whether I need it or not is immaterial. 2) I also can't download Firefox ANYTHING from Mozilla.org...
FredMcD
  • Top 10 Contributor
4267 izisombululo 59838 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Umnikazi wombuzo

as stated, running WinXP SP3+ PPOS (still supported)

as suggested, booted to safe mode, ran firefox, selected help/about, and... it worked as it should (eg. downloaded the updates, etc).

Next???

as stated, running WinXP SP3+ PPOS (still supported) as suggested, booted to safe mode, ran firefox, selected help/about, and... it worked as it should (eg. downloaded the updates, etc). Next???

Umnikazi wombuzo

Also, rebooted as normal, and it fails with the "secure connection" screen.

Also, rebooted as normal, and it fails with the "secure connection" screen.
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Not sure I can really offer any helpful suggestions at present.

Have you been having problems with other secure sites ? Have you been needing to set exceptions to use secure sites ? What security related software do you use ? You said you can not download anything from Mozilla. What about this support site ? Try for instance to save one of the Avatars from the forum thread . That will necessitate a small download, does that work ?

Not sure I can really offer any helpful suggestions at present. Have you been having problems with other secure sites ? Have you been needing to set exceptions to use secure sites ? What security related software do you use ? You said you can not download anything from Mozilla. What about this support site ? Try for instance to save one of the Avatars from the forum thread . That will necessitate a small download, does that work ?