X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox tends to crash when I try to load facebook, but then also crashes randomly on other sites.

Kuphostiwe

Hello,

Here is the troubleshooting data from the troubleshooting information page.

Thanks

Application Basics


Name: Firefox Version: 48.0 Build ID: 20160728204513 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Linux 3.19.0-66-generic x86-64 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-e57de73f-3027-473a-b4ec-2e26b2160905 Submitted: 2 hours ago

Report ID: bp-30557247-c250-4425-a6dc-3b64b2160905 Submitted: 3 hours ago

Report ID: bp-588f71d8-be2e-4187-87dd-af6a22160905 Submitted: 3 hours ago

Report ID: bp-5522bd68-a981-45d3-a89d-588ee2160905 Submitted: 3 hours ago

Report ID: bp-ed39fdfb-29aa-430f-924f-71fb82160905 Submitted: 3 hours ago

Report ID: bp-e4d35739-54fc-41b7-a4e1-a14cf2160905 Submitted: 5 hours ago

Report ID: bp-24110f6e-f44d-4f9a-8893-a2b7d2160905 Submitted: 6 hours ago

Report ID: bp-81999ad2-8198-423f-b6ac-8bf592160905 Submitted: 6 hours ago

Report ID: bp-c803d2d0-92e1-40ef-9e69-e53bd2160905 Submitted: 6 hours ago

Report ID: bp-78dfa1b3-7b59-4dd9-96fd-d0cb22160905 Submitted: 6 hours ago

All Crash Reports

Extensions


Name: Add to Wunderlist Version: 3.1.1 Enabled: true ID: jid1-3gu11JeYBiIuJA@jetpack

Name: Beef Taco (Targeted Advertising Cookie Opt-Out) Version: 1.3.7.1-signed.1-signed Enabled: true ID: john@velvetcache.org

Name: Decentraleyes Version: 1.3.5 Enabled: true ID: jid1-BoFifL9Vbdl2zQ@jetpack

Name: EverSync - Sync bookmarks, backup your favorites. Version: 10.6.1 Enabled: true ID: fvdmedia@gmail.com

Name: Firefox Hello Beta Version: 1.4.4 Enabled: true ID: loop@mozilla.org

Name: FireShot Version: 0.98.89 Enabled: true ID: {0b457cAA-602d-484a-8fe7-c1d894a011ba}

Name: Gif Delayer Version: 0.7.1-signed.1-signed Enabled: true ID: jid1-mqCpKcAruymyAA@jetpack

Name: HTitle Version: 3.4.1-signed.1-signed Enabled: true ID: {c6448328-31f7-4b12-a2e0-5c39d0290307}

Name: HTTPS Everywhere Version: 5.2.3 Enabled: true ID: https-everywhere@eff.org

Name: I don't care about cookies Version: 2.5.9 Enabled: true ID: jid1-KKzOGWgsW3Ao4Q@jetpack

Name: Lazarus: Form Recovery Version: 2.3.1-signed.1-signed Enabled: true ID: lazarus@interclue.com

Name: Lightbeam Version: 1.3.1 Enabled: true ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: e10srollout@mozilla.org

Name: NewScrollbars (aka NoiaScrollbars) Version: 1.2.5.1 Enabled: true ID: NoiaScrollbars@ArisT2_Noia4dev

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Saved Password Editor Version: 2.10 Enabled: true ID: savedpasswordeditor@daniel.dawson

Name: Tab Mix Plus Version: 0.5.0.0 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318}

Name: uBlock Origin Version: 1.9.4 Enabled: true ID: uBlock0@raymondhill.net

Name: Ubuntu Modifications Version: 3.2 Enabled: true ID: ubufox@ubuntu.com

Name: Unityfox Revived Version: 0.0.2 Enabled: true ID: @unityfox-revived

Name: URL Fixer Version: 4.1.2 Enabled: true ID: {0fa2149e-bb2c-4ac2-a8d3-479599819475}

Name: WhatsApp™ Messenger Version: 0.1.5 Enabled: true ID: rt42fsdty645jIidD@jetpack

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Hardware H264 Decoding: No GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Bay Trail Driver Version: 3.0 Mesa 11.2.0

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none CairoUseXRender: 0


Important Modified Preferences


accessibility.browsewithcaret: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160728204513 browser.startup.homepage: http://topsites.me/ browser.startup.homepage_override.buildID: 20160728204513 browser.startup.homepage_override.mstone: 48.0 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160905 browser.urlbar.maxRichResults: 15 browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.max_script_run_time: 0 extensions.lastAppVersion: 48.0 layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1473064517 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160728204513 media.gmp-manager.lastCheck: 1473064516 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1473064670 places.history.expiration.transient_current_max_pages: 100525 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.trackingprotection.enabled: true privacy.trackingprotection.introCount: 20 services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1473064485 services.sync.lastSync: Mon Sep 05 2016 15:37:29 GMT+0100 (BST) services.sync.numClients: 6 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1473064670

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSUTIL Expected minimum version: 3.24 Version in use: 3.24

Experimental Features


Sandbox


Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true

Hello, Here is the troubleshooting data from the troubleshooting information page. Thanks Application Basics ------------------ Name: Firefox Version: 48.0 Build ID: 20160728204513 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Linux 3.19.0-66-generic x86-64 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-e57de73f-3027-473a-b4ec-2e26b2160905 Submitted: 2 hours ago Report ID: bp-30557247-c250-4425-a6dc-3b64b2160905 Submitted: 3 hours ago Report ID: bp-588f71d8-be2e-4187-87dd-af6a22160905 Submitted: 3 hours ago Report ID: bp-5522bd68-a981-45d3-a89d-588ee2160905 Submitted: 3 hours ago Report ID: bp-ed39fdfb-29aa-430f-924f-71fb82160905 Submitted: 3 hours ago Report ID: bp-e4d35739-54fc-41b7-a4e1-a14cf2160905 Submitted: 5 hours ago Report ID: bp-24110f6e-f44d-4f9a-8893-a2b7d2160905 Submitted: 6 hours ago Report ID: bp-81999ad2-8198-423f-b6ac-8bf592160905 Submitted: 6 hours ago Report ID: bp-c803d2d0-92e1-40ef-9e69-e53bd2160905 Submitted: 6 hours ago Report ID: bp-78dfa1b3-7b59-4dd9-96fd-d0cb22160905 Submitted: 6 hours ago All Crash Reports Extensions ---------- Name: Add to Wunderlist Version: 3.1.1 Enabled: true ID: jid1-3gu11JeYBiIuJA@jetpack Name: Beef Taco (Targeted Advertising Cookie Opt-Out) Version: 1.3.7.1-signed.1-signed Enabled: true ID: john@velvetcache.org Name: Decentraleyes Version: 1.3.5 Enabled: true ID: jid1-BoFifL9Vbdl2zQ@jetpack Name: EverSync - Sync bookmarks, backup your favorites. Version: 10.6.1 Enabled: true ID: fvdmedia@gmail.com Name: Firefox Hello Beta Version: 1.4.4 Enabled: true ID: loop@mozilla.org Name: FireShot Version: 0.98.89 Enabled: true ID: {0b457cAA-602d-484a-8fe7-c1d894a011ba} Name: Gif Delayer Version: 0.7.1-signed.1-signed Enabled: true ID: jid1-mqCpKcAruymyAA@jetpack Name: HTitle Version: 3.4.1-signed.1-signed Enabled: true ID: {c6448328-31f7-4b12-a2e0-5c39d0290307} Name: HTTPS Everywhere Version: 5.2.3 Enabled: true ID: https-everywhere@eff.org Name: I don't care about cookies Version: 2.5.9 Enabled: true ID: jid1-KKzOGWgsW3Ao4Q@jetpack Name: Lazarus: Form Recovery Version: 2.3.1-signed.1-signed Enabled: true ID: lazarus@interclue.com Name: Lightbeam Version: 1.3.1 Enabled: true ID: jid1-F9UJ2thwoAm5gQ@jetpack Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: e10srollout@mozilla.org Name: NewScrollbars (aka NoiaScrollbars) Version: 1.2.5.1 Enabled: true ID: NoiaScrollbars@ArisT2_Noia4dev Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com Name: Saved Password Editor Version: 2.10 Enabled: true ID: savedpasswordeditor@daniel.dawson Name: Tab Mix Plus Version: 0.5.0.0 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318} Name: uBlock Origin Version: 1.9.4 Enabled: true ID: uBlock0@raymondhill.net Name: Ubuntu Modifications Version: 3.2 Enabled: true ID: ubufox@ubuntu.com Name: Unityfox Revived Version: 0.0.2 Enabled: true ID: @unityfox-revived Name: URL Fixer Version: 4.1.2 Enabled: true ID: {0fa2149e-bb2c-4ac2-a8d3-479599819475} Name: WhatsApp™ Messenger Version: 0.1.5 Enabled: true ID: rt42fsdty645jIidD@jetpack Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Hardware H264 Decoding: No GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Bay Trail Driver Version: 3.0 Mesa 11.2.0 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none CairoUseXRender: 0 Important Modified Preferences ------------------------------ accessibility.browsewithcaret: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160728204513 browser.startup.homepage: http://topsites.me/ browser.startup.homepage_override.buildID: 20160728204513 browser.startup.homepage_override.mstone: 48.0 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160905 browser.urlbar.maxRichResults: 15 browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.max_script_run_time: 0 extensions.lastAppVersion: 48.0 layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1473064517 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160728204513 media.gmp-manager.lastCheck: 1473064516 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1473064670 places.history.expiration.transient_current_max_pages: 100525 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.trackingprotection.enabled: true privacy.trackingprotection.introCount: 20 services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1473064485 services.sync.lastSync: Mon Sep 05 2016 15:37:29 GMT+0100 (BST) services.sync.numClients: 6 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1473064670 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSUTIL Expected minimum version: 3.24 Version in use: 3.24 Experimental Features --------------------- Sandbox ------- Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true

Isisombululo esikhethiwe

I have updated elementary os to it's Ubuntu 16.04 version and it appears to work now.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:48.0) Gecko/20100101 Firefox/48.0

Eminye Imininingwane

philipp
  • Top 25 Contributor
  • Moderator
5330 izisombululo 23532 izimpendulo
Kuphostiwe

hi sampathr, those crashes appear to happen during decoding of html5 media content while using a system library. can you still reproduce this issue when creating a new profile for testing purposes? Profile Manager - Create, remove, or switch Firefox profiles

hi sampathr, those crashes appear to happen during decoding of html5 media content while using a system library. can you still reproduce this issue when creating a new profile for testing purposes? [[Use the Profile Manager to create and remove Firefox profiles]]

Umnikazi wombuzo

Hello Philipp,

Thanks for the response.

I created a new profile and logged into facebook. It promptly crashed.

Here is the troubleshooting information from that profile.

Thanks

Application Basics


Name: Firefox Version: 48.0 Build ID: 20160728204513 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Linux 3.19.0-66-generic x86-64 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-4cc2d690-7c5c-4f84-9b15-f67892160905 Submitted: 1 minute ago

Report ID: bp-d486b94b-47fa-40b0-8ab4-475c32160905 Submitted: 1 minute ago

All Crash Reports

Extensions


Name: Firefox Hello Version: 1.4.3 Enabled: true ID: loop@mozilla.org

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Ubuntu Modifications Version: 3.2 Enabled: true ID: ubufox@ubuntu.com

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Hardware H264 Decoding: No GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Bay Trail Driver Version: 3.0 Mesa 11.2.0

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none CairoUseXRender: 0


Important Modified Preferences


browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160728204513 browser.startup.homepage_override.buildID: 20160728204513 browser.startup.homepage_override.mstone: 48.0 browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160905 dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 100525 plugin.disable_full_page_plugin_for_types: application/pdf

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSUTIL Expected minimum version: 3.24 Version in use: 3.24

Experimental Features


Sandbox


Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true

Hello Philipp, Thanks for the response. I created a new profile and logged into facebook. It promptly crashed. Here is the troubleshooting information from that profile. Thanks Application Basics ------------------ Name: Firefox Version: 48.0 Build ID: 20160728204513 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Linux 3.19.0-66-generic x86-64 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-4cc2d690-7c5c-4f84-9b15-f67892160905 Submitted: 1 minute ago Report ID: bp-d486b94b-47fa-40b0-8ab4-475c32160905 Submitted: 1 minute ago All Crash Reports Extensions ---------- Name: Firefox Hello Version: 1.4.3 Enabled: true ID: loop@mozilla.org Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com Name: Ubuntu Modifications Version: 3.2 Enabled: true ID: ubufox@ubuntu.com Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Hardware H264 Decoding: No GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Bay Trail Driver Version: 3.0 Mesa 11.2.0 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none CairoUseXRender: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160728204513 browser.startup.homepage_override.buildID: 20160728204513 browser.startup.homepage_override.mstone: 48.0 browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160905 dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 100525 plugin.disable_full_page_plugin_for_types: application/pdf Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSUTIL Expected minimum version: 3.24 Version in use: 3.24 Experimental Features --------------------- Sandbox ------- Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true

Isisombululo Esikhethiwe

I have updated elementary os to it's Ubuntu 16.04 version and it appears to work now.

I have updated elementary os to it's Ubuntu 16.04 version and it appears to work now.