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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why am I confronted with a blank page, after logging in, unless I disable my tracking blocker?

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Starting Aug. 9th, I have not been able to get on the page that lists my prescription medication, unless I disable my tracking blocker add-on. When I do this, a bunch of trackers swarm in like hornets and plant tracking cookies. Customer service speculates that the blocker is not allowing the website to read their cookie. Is there a way to free up that cookie without losing my Do-Not-Block protection?

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Some websites will not function properly with tracking protection or adblocking add-ons enabled. You will either need to disable the add-on when visiting that website or add that website to the add-ons whitelist.

Every add-on is different, so it would probably be best if you contacted the developer of the add-on for more information on how to add the website to the list of exceptions.