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Firefox 48.0.1 constant crash yosemite, added crash report.

Kuphostiwe

I can't figure out why firefox keeps crashing. I've even tried deleting both mozilla and firefox dirs from application support, mozilla prefs from preferences. And every other mozilla or firefox related file i could find in any directory. And then start with a clean firefox. But 10 secs later it crashes. I've also tried a regular firefox reset, but nope.

AdapterDeviceID: 0x68a1 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0.1,e10srollout%40mozilla.org:1.1,firefox%40getpocket.com:1.0.4,loop%40mozilla.org:1.4.4 AddonsShouldHaveBlockedE10s: 0 BuildID: 20160817112116 CrashTime: 1471944580 E10SCohort: control EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1471944561 Notes: FP(D000-L10000-W00000000-T0100) AdapterVendorID: 0x1002, AdapterDeviceID: 0x68a1GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupTime: 1471944561 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160817112116","version":"48.0.1","vendor":"Mozilla","platformVersion":"48.0.1","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":30,"stepping":5,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2800,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"14.5.0","locale":"da-DK"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x68a1","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"control","telemetryEnabled":false,"locale":"da","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":17036},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17031,"updateDay":17031,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17031,"updateDay":17031,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.4.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17031,"updateDay":17031,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Standardtemaet.","name":"Standard","userDisabled":false,"appDisabled":false,"version":"48.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17031,"updateDay":17031},"activePlugins":[{"name":"SharePoint Browser Plug-in","version":"14.0.0","description":"Microsoft Office for Mac SharePoint Browser Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14846},{"name":"Google Earth Plug-in","version":"7.1","description":"The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":16575},{"name":"Tilbehør til Java-miniprogram","version":"15.0.1","description":"Viser indholdet af Java-miniprogrammet eller et eksempel, hvis Java ikke er installeret.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.1.3","application/x-java-applet","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.5","application/x-java-vm","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.3","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1","application/x-java-vm-npruntime","application/x-java-applet;version=1.2.1","application/x-java-applet;jpi-version=1.6.0_65","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2"],"updateDay":16622},{"name":"Default Browser Helper","version":"600","description":"Indeholder oplysninger om standardbrowseren","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16633},{"name":"QuickTime Plug-in 7.7.3","version":"7.7.3","description":"QuickTime Plugin sikrer, at man kan se en lang række multimedieelementer på websider. Der findes fle","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/x-msvideo","video/3gpp2","audio/mpeg3","audio/mp3","audio/x-caf","audio/mpeg","video/quicktime","audio/x-mpeg3","video/mp4","application/x-sdp","audio/wav","video/avi","audio/mp4","video/x-m4v","audio/x-wav","application/sdp","audio/x-aiff","video/x-mpeg","video/3gpp","video/msvideo","audio/x-mpeg","audio/vnd.qcelp","audio/x-mp3","application/x-rtsp","audio/amr","video/sd-video","audio/aiff","video/mpeg","audio/3gpp2","audio/aac","audio/x-m4b","audio/x-m4p","audio/x-gsm","application/x-mpeg","audio/x-aac","audio/basic","audio/x-m4a","audio/3gpp"],"updateDay":16638},{"name":"Shockwave Flash","version":"22.0.0.192","description":"Shockwave Flash 22.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16973},{"name":"Citrix Online Web Deployment Plugin 1.0.0.105","version":"1.0.105","description":"Plugin that detects installed Citrix Online products (visit www.citrixonline.com).","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":15820}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} TextureUsage: 19636480 Theme: classic/1.0 Throttleable: 1 URL: https://accounts.firefox.com/signup?utm_campaign=fxa-embedded-form&utm_medium=referral&utm_source=firstrun&utm_content=fx-48.0.1&entrypoint=firstrun&service=sync&context=fx_firstrun_v2&style=chromeless&haltAfterSignIn=true&origin=https%3A%2F%2Fwww.mozilla.org UptimeTS: 18.93419202 Vendor: Mozilla Version: 48.0.1 useragent_locale: da

Denne rapport indeholder også teknisk information omkring programmets tilstand da det brød ned.

Any suggestions are appreciated.

I can't figure out why firefox keeps crashing. I've even tried deleting both mozilla and firefox dirs from application support, mozilla prefs from preferences. And every other mozilla or firefox related file i could find in any directory. And then start with a clean firefox. But 10 secs later it crashes. I've also tried a regular firefox reset, but nope. AdapterDeviceID: 0x68a1 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0.1,e10srollout%40mozilla.org:1.1,firefox%40getpocket.com:1.0.4,loop%40mozilla.org:1.4.4 AddonsShouldHaveBlockedE10s: 0 BuildID: 20160817112116 CrashTime: 1471944580 E10SCohort: control EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1471944561 Notes: FP(D000-L10000-W00000000-T0100) AdapterVendorID: 0x1002, AdapterDeviceID: 0x68a1GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupTime: 1471944561 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160817112116","version":"48.0.1","vendor":"Mozilla","platformVersion":"48.0.1","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":30,"stepping":5,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2800,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"14.5.0","locale":"da-DK"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x68a1","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"control","telemetryEnabled":false,"locale":"da","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":17036},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17031,"updateDay":17031,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17031,"updateDay":17031,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.4.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17031,"updateDay":17031,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Standardtemaet.","name":"Standard","userDisabled":false,"appDisabled":false,"version":"48.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17031,"updateDay":17031},"activePlugins":[{"name":"SharePoint Browser Plug-in","version":"14.0.0","description":"Microsoft Office for Mac SharePoint Browser Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14846},{"name":"Google Earth Plug-in","version":"7.1","description":"The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":16575},{"name":"Tilbehør til Java-miniprogram","version":"15.0.1","description":"Viser indholdet af Java-miniprogrammet eller et eksempel, hvis Java ikke er installeret.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.1.3","application/x-java-applet","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.5","application/x-java-vm","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.3","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1","application/x-java-vm-npruntime","application/x-java-applet;version=1.2.1","application/x-java-applet;jpi-version=1.6.0_65","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2"],"updateDay":16622},{"name":"Default Browser Helper","version":"600","description":"Indeholder oplysninger om standardbrowseren","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16633},{"name":"QuickTime Plug-in 7.7.3","version":"7.7.3","description":"QuickTime Plugin sikrer, at man kan se en lang række multimedieelementer på websider. Der findes fle","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/x-msvideo","video/3gpp2","audio/mpeg3","audio/mp3","audio/x-caf","audio/mpeg","video/quicktime","audio/x-mpeg3","video/mp4","application/x-sdp","audio/wav","video/avi","audio/mp4","video/x-m4v","audio/x-wav","application/sdp","audio/x-aiff","video/x-mpeg","video/3gpp","video/msvideo","audio/x-mpeg","audio/vnd.qcelp","audio/x-mp3","application/x-rtsp","audio/amr","video/sd-video","audio/aiff","video/mpeg","audio/3gpp2","audio/aac","audio/x-m4b","audio/x-m4p","audio/x-gsm","application/x-mpeg","audio/x-aac","audio/basic","audio/x-m4a","audio/3gpp"],"updateDay":16638},{"name":"Shockwave Flash","version":"22.0.0.192","description":"Shockwave Flash 22.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16973},{"name":"Citrix Online Web Deployment Plugin 1.0.0.105","version":"1.0.105","description":"Plugin that detects installed Citrix Online products (visit www.citrixonline.com).","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":15820}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} TextureUsage: 19636480 Theme: classic/1.0 Throttleable: 1 URL: https://accounts.firefox.com/signup?utm_campaign=fxa-embedded-form&utm_medium=referral&utm_source=firstrun&utm_content=fx-48.0.1&entrypoint=firstrun&service=sync&context=fx_firstrun_v2&style=chromeless&haltAfterSignIn=true&origin=https%3A%2F%2Fwww.mozilla.org UptimeTS: 18.93419202 Vendor: Mozilla Version: 48.0.1 useragent_locale: da Denne rapport indeholder også teknisk information omkring programmets tilstand da det brød ned. Any suggestions are appreciated.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 22.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:48.0) Gecko/20100101 Firefox/48.0

Eminye Imininingwane

philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23502 izimpendulo
Kuphostiwe

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash. #'''(OS X 10.6 or previous)''' Click the '''Finder''' icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.<br>'''(OS X 10.7 or above)''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. #Open the 5 most recent files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Umnikazi wombuzo

Here ya go. bp-573b4719-5e32-4583-a75c-de6b42160823 bp-6e88c09d-1edd-45e6-b6cc-642052160823 bp-95481bbf-b2d7-46c7-a4e8-b33f32160823 bp-aefdb178-edaa-466d-8451-d68fc2160823 bp-b8509cfc-990f-4b7b-812a-e80102160823

Here ya go. bp-573b4719-5e32-4583-a75c-de6b42160823 bp-6e88c09d-1edd-45e6-b6cc-642052160823 bp-95481bbf-b2d7-46c7-a4e8-b33f32160823 bp-aefdb178-edaa-466d-8451-d68fc2160823 bp-b8509cfc-990f-4b7b-812a-e80102160823
philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23502 izimpendulo
Kuphostiwe

thank you, i am not a mac user myself so i'm not entirely sure but it looks like the crashes happen while there are fonts loaded from the system. do you have some non-generic fonts installed?

thank you, i am not a mac user myself so i'm not entirely sure but it looks like the crashes happen while there are fonts loaded from the system. do you have some non-generic fonts installed?

Umnikazi wombuzo

It should be default for the interface, but the machine is used for font related work, like quarkxpress.

It should be default for the interface, but the machine is used for font related work, like quarkxpress.
philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23502 izimpendulo
Kuphostiwe

thank you, i'm unsure if there'd be any ad hoc workarounds but have filed a bug about this issue at https://bugzilla.mozilla.org/show_bug.cgi?id=1297351

did the problem start recently (with a firefox version update) or has it been going on for longer?

thank you, i'm unsure if there'd be any ad hoc workarounds but have filed a bug about this issue at https://bugzilla.mozilla.org/show_bug.cgi?id=1297351 did the problem start recently (with a firefox version update) or has it been going on for longer?

Umnikazi wombuzo

We're not entirely sure if firefox managed to update to 48.0.1. But it was at least running 48.0.0 this friday. A printer driver for a new brother laserprinter was installed. Nothing besides that. Then the problem started monday morning.

We're not entirely sure if firefox managed to update to 48.0.1. But it was at least running 48.0.0 this friday. A printer driver for a new brother laserprinter was installed. Nothing besides that. Then the problem started monday morning.
Wayne Mery
  • Top 25 Contributor
  • Moderator
592 izisombululo 5585 izimpendulo
Kuphostiwe

nicolaj,

has your crashing stopped??


The bug filed at https://bugzilla.mozilla.org/show_bug.cgi?id=1297351has virtually no current crashes.

nicolaj, has your crashing stopped?? The bug filed at https://bugzilla.mozilla.org/show_bug.cgi?id=1297351has virtually no current crashes.