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I cannot play New York Times videos in Firefox. All other videos work.

Kuphostiwe

Videos on the New York Times website will not play.

My system has gone haywire after the Windows 10 Anniversary update. Videos on other sites work properly. I do have an HTML5 plugin.

The problem might not have anything to do with Firefox, but I would appreciate your opinion on this.

Videos on the New York Times website will not play. My system has gone haywire after the Windows 10 Anniversary update. Videos on other sites work properly. I do have an HTML5 plugin. The problem might not have anything to do with Firefox, but I would appreciate your opinion on this.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • 3DVIA player(5.0.0.20). For more information, visit the 3DVIA player web site.
  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Plug-in for detecting Nero Kwik Media.
  • NPWLPG
  • Shockwave Flash 22.0 r0
  • 5.1.41212.0
  • VLC media player Web Plugin

Isisebenziso

  • Firefox 48.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/48.0/WINNT/en-US/

Izandiso

  • Classic Theme Restorer 1.5.5.3 (ClassicThemeRestorer@ArisT2Noia4dev)
  • CookieKeeper 1.9.3.1 (cookiekeeper@cookiekeeper.mozdev.org)
  • Firefox Hello Beta 1.4.4 (loop@mozilla.org)
  • HTML5 Video Everywhere! 0.3.4 (html5-video-everywhere@lejenome.me)
  • Kaspersky Protection 5.0.130-0-20160620125320 (light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com)
  • Multi-process staged rollout 1.1 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Video Downloader Prime 0.1.7 (jid1-i6dUGvCrz2WZu8@jetpack)
  • YouTube Video and Audio Downloader 0.5.4 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce GT 630M
  • adapterDescription2:
  • adapterDeviceID: 0x0de9
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 200
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.494
  • driverDate: 7-22-2015
  • driverDate2:
  • driverVersion: 10.18.13.5362
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 630M Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4247 izisombululo 59412 izimpendulo
Kuphostiwe

What kind of player is New York Times using? Flash, htlm5 . . . . .

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

What kind of player is New York Times using? Flash, htlm5 . . . . . https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Impendulo Ewusizo

Hi Fred

The Times has just come out with a personalized version of HTML5. I have been looking for their article and to pass on to you. This article was way over my head and ended with a help wanted notice for a software engineer.

Ray

Hi Fred The Times has just come out with a personalized version of HTML5. I have been looking for their article and to pass on to you. This article was way over my head and ended with a help wanted notice for a software engineer. Ray

Impendulo Ewusizo

Fred

Found it!

http://open.blogs.nytimes.com/2016/02/08/flash-free-video-in-2016/

As said before... this is way over my head.

I also have been having problems with my W10 (upgrade) system and my not being able to run videos on the times site may not have anything to do with Firefox. Thank you Ray

Fred Found it! http://open.blogs.nytimes.com/2016/02/08/flash-free-video-in-2016/ As said before... this is way over my head. I also have been having problems with my W10 (upgrade) system and my not being able to run videos on the times site may not have anything to do with Firefox. Thank you Ray
jscher2000
  • Top 10 Contributor
8695 izisombululo 71076 izimpendulo
Kuphostiwe

Generally speaking, if Firefox can handle H.264 on YouTube's test page, it can handle it on other sites using .mp4 media:

https://www.youtube.com/html5

Do you get five boxes blue, and the last one red?


As a test, you might disable all your video-related extensions to see whether Firefox can handle the site without them. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then you can selectively disable extensions on the right side (later, the disabled extensions will sort to the bottom).

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

Generally speaking, if Firefox can handle H.264 on YouTube's test page, it can handle it on other sites using .mp4 media: https://www.youtube.com/html5 Do you get five boxes blue, and the last one red? ---- As a test, you might disable all your video-related extensions to see whether Firefox can handle the site without them. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either: * Ctrl+Shift+a (Mac: Command+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. Then you can selectively disable extensions on the right side (later, the disabled extensions will sort to the bottom). Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. Any improvement?
FredMcD
  • Top 10 Contributor
4247 izisombululo 59412 izimpendulo
Kuphostiwe

At the beginning of this year, we officially turned off Flash support for VHS, the New York Times video player. We now use HTML5 video technology

Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla,

End of article.


I don't have Win 10. I called for more help. Good luck.

'''''At the beginning of this year, we officially turned off Flash support for VHS, the New York Times video player. We now use HTML5 video technology''''' Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, Bla, End of article. ------------ I don't have Win 10. I called for more help. Good luck.

Okulungisiwe ngu FredMcD

Umnikazi wombuzo

This is also my take on the article.

Ray

This is also my take on the article. Ray

Umnikazi wombuzo

disabled all video and the problem is still there. This may not be a Firefox problem, but I hope I am wrong.

Ray

disabled all video and the problem is still there. This may not be a Firefox problem, but I hope I am wrong. Ray
FredMcD
  • Top 10 Contributor
4247 izisombululo 59412 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
jscher2000
  • Top 10 Contributor
8695 izisombululo 71076 izimpendulo
Kuphostiwe

Muggle said

disabled all video and the problem is still there.

After that, what's the result on YouTube's test page:

https://www.youtube.com/html5

Do you get five boxes blue, and the last one red?

''Muggle [[#answer-908964|said]]'' <blockquote> disabled all video and the problem is still there. </blockquote> After that, what's the result on YouTube's test page: https://www.youtube.com/html5 Do you get five boxes blue, and the last one red?

Umnikazi wombuzo

Started in Firefox safe mode.Problem still there.

Started in Firefox safe mode.Problem still there.

Umnikazi wombuzo

jssher2000

I get 6 blue boxes

jssher2000 I get 6 blue boxes
James
  • Moderator
1596 izisombululo 11250 izimpendulo
Kuphostiwe

Do you have the N version of Windows 10? as I have seen a Win10 ( using N versions) user not be able to play HTML5 videos after Anniversary update until the media pack was installed again.

For example https://www.microsoft.com/en-us/download/details.aspx?id=53356

Do you have the N version of Windows 10? as I have seen a Win10 ( using N versions) user not be able to play HTML5 videos after Anniversary update until the media pack was installed again. For example https://www.microsoft.com/en-us/download/details.aspx?id=53356

Okulungisiwe ngu James

Umnikazi wombuzo

James

6 blue boxes

James 6 blue boxes

Umnikazi wombuzo

For everyone who offed suggestions, I want to thank you. The problem is probably in the OS rather than Firefox. Windows tech support is my next call.

Thanks again

Ray

For everyone who offed suggestions, I want to thank you. The problem is probably in the OS rather than Firefox. Windows tech support is my next call. Thanks again Ray
FredMcD
  • Top 10 Contributor
4247 izisombululo 59412 izimpendulo
Kuphostiwe

Please keep us posted.

Please keep us posted.

Umnikazi wombuzo

Just had a thought. I can get out and talk to you people through Firefox but cannot get into any of the Microsoft support services because nobody outside of the Firefox browser will accept my log in credentials. Another clue that this is not a Firefox problem but the fault belongs to Microsoft.

Just had a thought. I can get out and talk to you people through Firefox but cannot get into any of the Microsoft support services because nobody outside of the Firefox browser will accept my log in credentials. Another clue that this is not a Firefox problem but the fault belongs to Microsoft.
jscher2000
  • Top 10 Contributor
8695 izisombululo 71076 izimpendulo
Kuphostiwe

That's strange. Do you use any security/private software at the system level that could be blocking password submissions??

That's strange. Do you use any security/private software at the system level that could be blocking password submissions??

Umnikazi wombuzo

Not that I can think of or search for. I did install Kaspersky Anti-Virus at about the same time. I made Kaspersky aware and they did a system check and did not find anything. Wouldn't a system level application also affect logins used within Firefox? I can log into my emails from within Firefox but not within Windows Live Mail. An odd thing is that I can use my Comcast accounts, but Comcast mail shows me logged in as a guest.

Not that I can think of or search for. I did install Kaspersky Anti-Virus at about the same time. I made Kaspersky aware and they did a system check and did not find anything. Wouldn't a system level application also affect logins used within Firefox? I can log into my emails from within Firefox but not within Windows Live Mail. An odd thing is that I can use my Comcast accounts, but Comcast mail shows me logged in as a guest.