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Firefox 48 keeps crashing at random

Kuphostiwe

I had a problem with the latsest Firefox 48, it keeps on crashing at random times every 5-10 min. The PC I have is running windows 10 pro 64 bit, and is totaly reinstalled.

Windows uppdate is fully updated and so is Firefox with no addons. What is causing this?

I had a problem with the latsest Firefox 48, it keeps on crashing at random times every 5-10 min. The PC I have is running windows 10 pro 64 bit, and is totaly reinstalled. Windows uppdate is fully updated and so is Firefox with no addons. What is causing this?

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:48.0) Gecko/20100101 Firefox/48.0

Eminye Imininingwane

philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23501 izimpendulo
Kuphostiwe

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Umnikazi wombuzo

Details:

Accessibility: Active AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0,e10srollout%40mozilla.org:1.1,firefox%40getpocket.com:1.0.4,loop%40mozilla.org:1.4.4 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 16342577152 AvailablePhysicalMemory: 13239615488 AvailableVirtualMemory: 140736592420864 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 291090857984 BreakpadReserveSize: 67108864 BuildID: 20160726073904 CrashTime: 1471509571 E10SCohort: disqualified-control EMCheckCompatibility: true FramePoisonBase: 7ffffffff0de0000 FramePoisonSize: 65536 InstallTime: 1471471584 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: Has dual GPUs. GPU #2: AdapterVendorID2: 0x1002, AdapterDeviceID2: 0x954f, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 8.970.100.9001FP(D000-L10010-W00000000-T0000) WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 508 StartupTime: 1471509102 SystemMemoryUsePercentage: 22 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160726073904","version":"48.0","vendor":"Mozilla","platformVersion":"48.0","xpcomAbi":"x86_64-msvc","hotfixVersion":"20160106.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16382,"virtualMaxMB":134217728,"cpu":{"count":6,"cores":6,"vendor":"AuthenticAMD","family":16,"model":10,"stepping":null,"l2cacheKB":512,"l3cacheKB":6144,"speedMHz":2809,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"10.0","locale":"sv-SE","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":10240,"windowsUBR":16397,"installYear":2016},"hdd":{"profile":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT01B6Q"},"binary":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT01B6Q"},"system":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT01B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"RDPUDD Chained DD","vendorID":"0x0000","deviceID":"0x0000","subsysID":"00000000","RAM":null,"driver":"RDPUDD","driverVersion":null,"driverDate":null,"GPUActive":true},{"description":"ATI Radeon HD 4300/4500 Series","vendorID":"0x1002","deviceID":"0x954f","subsysID":"0000000c","RAM":1024,"driver":"aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"8.970.100.9001","driverDate":"1-13-2015","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":32,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blacklisted"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-control","telemetryEnabled":false,"locale":"sv-SE","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":17030},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17030,"updateDay":17030,"signedState":3,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17030,"updateDay":17030,"signedState":3,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello Beta","userDisabled":false,"appDisabled":false,"version":"1.4.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17030,"updateDay":17030,"signedState":3,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Standardtemat.","name":"Standard","userDisabled":false,"appDisabled":false,"version":"48.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008},"activePlugins":[],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"17","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.866","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 20264964096 TotalPhysicalMemory: 17177956352 TotalVirtualMemory: 140737488224256 URL: https://support.mozilla.org/en-US/users/activate/1350652/69fd85bcaf1a34c9188ab3ad68277543592c8113?reg=aaq UptimeTS: 1286.420099926 Vendor: Mozilla Version: 48.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6-tjänstprovider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP-tjänstprovider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6-tjänstprovider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP-tjänstprovider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

useragent_locale: sv-SE

Den här rapporten innehåller också teknisk information om programförhållandena vid kraschen.

Details: Accessibility: Active AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0,e10srollout%40mozilla.org:1.1,firefox%40getpocket.com:1.0.4,loop%40mozilla.org:1.4.4 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 16342577152 AvailablePhysicalMemory: 13239615488 AvailableVirtualMemory: 140736592420864 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 291090857984 BreakpadReserveSize: 67108864 BuildID: 20160726073904 CrashTime: 1471509571 E10SCohort: disqualified-control EMCheckCompatibility: true FramePoisonBase: 7ffffffff0de0000 FramePoisonSize: 65536 InstallTime: 1471471584 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: Has dual GPUs. GPU #2: AdapterVendorID2: 0x1002, AdapterDeviceID2: 0x954f, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 8.970.100.9001FP(D000-L10010-W00000000-T0000) WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 508 StartupTime: 1471509102 SystemMemoryUsePercentage: 22 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160726073904","version":"48.0","vendor":"Mozilla","platformVersion":"48.0","xpcomAbi":"x86_64-msvc","hotfixVersion":"20160106.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16382,"virtualMaxMB":134217728,"cpu":{"count":6,"cores":6,"vendor":"AuthenticAMD","family":16,"model":10,"stepping":null,"l2cacheKB":512,"l3cacheKB":6144,"speedMHz":2809,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"10.0","locale":"sv-SE","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":10240,"windowsUBR":16397,"installYear":2016},"hdd":{"profile":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT01B6Q"},"binary":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT01B6Q"},"system":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT01B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"RDPUDD Chained DD","vendorID":"0x0000","deviceID":"0x0000","subsysID":"00000000","RAM":null,"driver":"RDPUDD","driverVersion":null,"driverDate":null,"GPUActive":true},{"description":"ATI Radeon HD 4300/4500 Series","vendorID":"0x1002","deviceID":"0x954f","subsysID":"0000000c","RAM":1024,"driver":"aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"8.970.100.9001","driverDate":"1-13-2015","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":32,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blacklisted"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-control","telemetryEnabled":false,"locale":"sv-SE","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":17030},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17030,"updateDay":17030,"signedState":3,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17030,"updateDay":17030,"signedState":3,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello Beta","userDisabled":false,"appDisabled":false,"version":"1.4.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17030,"updateDay":17030,"signedState":3,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Standardtemat.","name":"Standard","userDisabled":false,"appDisabled":false,"version":"48.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008},"activePlugins":[],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"17","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.866","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 20264964096 TotalPhysicalMemory: 17177956352 TotalVirtualMemory: 140737488224256 URL: https://support.mozilla.org/en-US/users/activate/1350652/69fd85bcaf1a34c9188ab3ad68277543592c8113?reg=aaq UptimeTS: 1286.420099926 Vendor: Mozilla Version: 48.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6-tjänstprovider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP-tjänstprovider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6-tjänstprovider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP-tjänstprovider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 useragent_locale: sv-SE Den här rapporten innehåller också teknisk information om programförhållandena vid kraschen.

Umnikazi wombuzo

philipp said

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

3053c10a-9f57-4250-a7e5-f3a5c2160818 4fdbf8bc-5b73-4fdf-b4ab-0b3ba2160818

''philipp [[#answer-907882|said]]'' <blockquote> hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes. </blockquote> 3053c10a-9f57-4250-a7e5-f3a5c2160818 4fdbf8bc-5b73-4fdf-b4ab-0b3ba2160818
philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23501 izimpendulo
Kuphostiwe

does it make a difference when you try to uninstall start10?

does it make a difference when you try to uninstall start10?

Umnikazi wombuzo

philipp said

does it make a difference when you try to uninstall start10?

dont know... could that be the problem? :o I need start10... :S

''philipp [[#answer-907886|said]]'' <blockquote> does it make a difference when you try to uninstall start10? </blockquote> dont know... could that be the problem? :o I need start10... :S

Umnikazi wombuzo

on a side note, I have the exact same settings and same version of Start10 installed on my work PC, everything work fine there... :S

on a side note, I have the exact same settings and same version of Start10 installed on my work PC, everything work fine there... :S

Umnikazi wombuzo

[http://example.com https://crash-stats.mozilla.com/report/index/766e9fe3-0691-4c6b-9df2-7e7ea2160819]
philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23501 izimpendulo
Kuphostiwe

i'd still ask you to try with start10 removed - at least for a while - and see if the crashes continue...

i'd still ask you to try with start10 removed - at least for a while - and see if the crashes continue...

Umnikazi wombuzo

I did, it didnt help...

I did, it didnt help...
philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23501 izimpendulo
Kuphostiwe

in your last provided crash report it still shows up though

in your last provided crash report it still shows up though

Umnikazi wombuzo

yes I know, I reinstalled it after it kept on crashing.

yes I know, I reinstalled it after it kept on crashing.

Umnikazi wombuzo

what does "missing symbol" beside Start10_64.dll mean?

what does "missing symbol" beside Start10_64.dll mean?
philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23501 izimpendulo
Kuphostiwe

this only means that the details of that file aren't available to mozilla for further crash analysis (which is somehow expected, since it is produced by a third-party company)

this only means that the details of that file aren't available to mozilla for further crash analysis (which is somehow expected, since it is produced by a third-party company)