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Cache will not clear

Kuphostiwe

I have been unable to clear the cache for several months now - I click on 'clear cache' in Preferences, & it just reduces by 1MB. I've read this thread which has the same problem - https://support.mozilla.org/en-US/questions/1114674 - but the solution here is just to click 'clear cache' twice - this does not work for me; I've clicked it twice, 3 times, 4 times - it still will not clear. Can anyone please tell me how to fix this bug? Firefox is constantly freezing and working slowly & I think the full cache may be part of this. Thanks

I have been unable to clear the cache for several months now - I click on 'clear cache' in Preferences, & it just reduces by 1MB. I've read this thread which has the same problem - https://support.mozilla.org/en-US/questions/1114674 - but the solution here is just to click 'clear cache' twice - this does not work for me; I've clicked it twice, 3 times, 4 times - it still will not clear. Can anyone please tell me how to fix this bug? Firefox is constantly freezing and working slowly & I think the full cache may be part of this. Thanks

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.14
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 22.0 r0
  • 5.1.50428.0

Isisebenziso

  • Firefox 47.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:47.0) Gecko/20100101 Firefox/47.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/47.0/Darwin/en-US/

Izandiso

  • Autofill Forms 1.1.4 (autofillForms@blueimp.net)
  • Classic Theme Restorer 1.5.4.2 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Flash Block 4.20.13.1-signed.1-signed ({95ab36d4-fb6f-47b0-8b8d-e5f3bd547953})
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Troubleshooter 1.1a.1-signed.1-signed (troubleshooter@mozilla.org)
  • Adobe Contribute Toolbar 6.0 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Akusebenzi)
  • iMedia Converter Deluxe 4.4.1 ({2677C893-4B55-1431-0417-05B22D76B0C5}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4256 izisombululo 59602 izimpendulo
Kuphostiwe

Location of the cache files; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above, and remove the folder.

Location of the cache files; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/ '''Close Firefox.''' Open your file browser to the above, and remove the folder.

Umnikazi wombuzo

Thanks @FredMcD, but I got as far as Firefox/Profiles - but when I click on Profiles there is nothing there - it seems to be empty? Do you mean I should remove the entire 'Profiles' folder? Thanks

Thanks @FredMcD, but I got as far as Firefox/Profiles - but when I click on Profiles there is nothing there - it seems to be empty? Do you mean I should remove the entire 'Profiles' folder? Thanks
FredMcD
  • Top 10 Contributor
4256 izisombululo 59602 izimpendulo
Kuphostiwe

You may have more than one Profile.

You may have more than one Profile.

Umnikazi wombuzo

Thanks - but sorry, I don't know where to look for the other profiles...? Also, does this mean I have to go into the library every time I want to clear the cache? What is the problem with the usual way of doing it via Preferences; is this issue some kind of bug? If so what are the Firefox people doing; are they going to fix it? Thanks for your help with this.

Thanks - but sorry, I don't know where to look for the other profiles...? Also, does this mean I have to go into the library every time I want to clear the cache? What is the problem with the usual way of doing it via Preferences; is this issue some kind of bug? If so what are the Firefox people doing; are they going to fix it? Thanks for your help with this.
FredMcD
  • Top 10 Contributor
4256 izisombululo 59602 izimpendulo
Kuphostiwe

Open your file browser to the folder shown above. In the search box, enter cache2 and remove everything listed.


Empty Cache Button {web link} Cache clearing made easy. One click.

Open your file browser to the folder shown above. In the search box, enter '''cache2''' and remove everything listed. ------------- '''[https://addons.mozilla.org/en-US/firefox/addon/empty-cache-button/ Empty Cache Button]''' {web link} Cache clearing made easy. One click.