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Firefox pop up

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  • 7 zinale nkinga
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  • Igcine ukuphendulwa ngu atomicglock

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I keep getting a pop up that says it's from Firefox. Problem is, it only comes up while I'm viewing one particular site. In the middle of the page is a dialog box asking me I want to save file. Understandably I'm a little afraid to click on it. Is it legit?

It looks like this.

Isisombululo esikhethiwe

Hi, I don't see your screenshot, so in the absence of that, is this a supposed Firefox update? If so, we are getting a lot of reports like yours of late - it's a scam designed to infect you with malware! NEVER EVER click on anything like that.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for yourself by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

A possible workaround is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

Or https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=ss

For reference only - please don't post here - this forum is for Mozilla Support Contributors only https://support.mozilla.org/en-US/forums/contributors/712056?last=69507

It may help us, if you could copy and paste the website's URL into a reply, or just give us the name of the site.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (2)

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Isisombululo Esikhethiwe

Hi, I don't see your screenshot, so in the absence of that, is this a supposed Firefox update? If so, we are getting a lot of reports like yours of late - it's a scam designed to infect you with malware! NEVER EVER click on anything like that.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for yourself by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

A possible workaround is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

Or https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=ss

For reference only - please don't post here - this forum is for Mozilla Support Contributors only https://support.mozilla.org/en-US/forums/contributors/712056?last=69507

It may help us, if you could copy and paste the website's URL into a reply, or just give us the name of the site.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Okulungisiwe ngu Scribe

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Thank you so much. I assumed it was a scam, but, I wanted to make 100% certain. Firefox usually updates automatically without any input necessary from me. I don't know why the screen shot didn't load. Sorry. I installed the ad-blocker you recommended.

Okulungisiwe ngu atomicglock