Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Urgent Fire Fox Update Notice

  • 188 uphendule
  • 1307 zinale nkinga
  • 61558 views
  • Igcine ukuphendulwa ngu cliffontheroad

more options

I keep getting a screen popping up that says "Urgent Firefox Update". My protection software is blocking it, saying it's a Trojan. When I go to Mozilla, it says my Firefox is up to date. Is there an Urget Update or not?

Isisombululo esikhethiwe

Hi

We are aware of this issue are are working to resolve it. From what you are saying this is almost certainly malware.

Firefox will always update from within the browser and not from a random web page. If you ever unsure of whether you are using the most recent version, this page will walk you through how to check.


Comment added by a forum moderator Please also see our help article

If you do see one of these fake updates please as a reply to this thread post the web address of the fake orange page and if possible the address of the genuine website it appears to have come from - the back arrow on the address bar of the orange page may sometimes help find that.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 236

All Replies (20)

more options

Just got one here. I seem to mostly get them at tv news sites. Sometimes I go a week without one. I visit wistv.com often and get the most there.

http://philadelphia.cbslocal.com/2016/09/19/philly-fop-chief-on-presidential-endorsment-clinton-blew-the-police-off/

more options

I get this once or twice a day and I've attach screenshots with addresses. Appears to be random, not connected to any website activity. It is VERY annoying and has to be fixed.

more options

This is problem on the internet not with Firefox. Using an adblocker may help prevent you seeing this issue.


If you are an advanced user and see this and are able to reproduce it then let us know because there are things you may be able to do to help us investigate the problem.

more options

I used the back button and saved the page as directed in that post but was not able to reproduce. I tried chrome and firefox on another laptop within 5 minutes.

more options

capt0404 said

I get this once or twice a day and I've attach screenshots with addresses. Appears to be random, not connected to any website activity. It is VERY annoying and has to be fixed.

As   John99   already suggested:   you could consider an adblocker,   like:
https://addons.mozilla.org/en-US/addon/ublock-origin
That should put an end to this.

more options

This is a reply. I have never seen more than one orange screen per day on one browser. Once displayed, it might be possible (is?) to redisplay the orange screen but only after a page-back and page-forward. The page-back is very important because, when the URL is shared here, it gives us a change to get our own orange screen until the site is deactivated within hours.

more options

New topic opened today but it is our phony udate creature which a person has downloaded and now gets pop-up ads every 15 minutes.

https://support.mozilla.org/en-US/questions/1139998#answer-919295

more options

i'm getting it as well....happens esp when I am on ebay.....sending pic....Firefox 49, windows 10 with anniversary build...

more options

I wanted to put in a ME TOO message. I am finding that eBay has this on it. My thoughts are that they are embedding it in to images. Possibly ad images and they are exploiting some hole in the way images are being displayed. My search on eBay was for "laser cut coasters". After the page loaded, I turned away from the computer for a moment and when I looked back at Firefox - it had this urgent message being displayed. Since I don't think eBay is in the business of doing scams, spoofs, or whatever, I am taking it that there is a problem with an algorithm to display images. I have to admit - if the hackers spent half as much time in legal pursuits they probably would already own most of the world! Instead they just make our lives miserable by pulling this kind of a thing. Anyway, I believe they are coming in via something an image type allows to happen. Like redirecting to their website.

more options

markem said

I wanted to put in a ME TOO message. I am finding that eBay has this on it. My thoughts are that they are embedding it in to images. Possibly ad images and they are exploiting some hole in the way images are being displayed. My search on eBay was for "laser cut coasters". After the page loaded, I turned away from the computer for a moment and when I looked back at Firefox - it had this urgent message being displayed. Since I don't think eBay is in the business of doing scams, spoofs, or whatever, I am taking it that there is a problem with an algorithm to display images. I have to admit - if the hackers spent half as much time in legal pursuits they probably would already own most of the world! Instead they just make our lives miserable by pulling this kind of a thing. Anyway, I believe they are coming in via something an image type allows to happen. Like redirecting to their website.

glad I am not the only one, lol..

more options

I just got one here: http://newyork.cbslocal.com/2016/09/22/officer-charged-terence-crutcher/

Not sure if this will help, but I tried to reproduce without luck, so did something on my pc and went back to the link and it diverted to this after a few seconds.

more options

Orange screen is NOT reproducible! (read my post above) but you can try again tomorrow. Images of the "orange screen" do not aid, but the URL might. The last known URL before the orange screen should help track down this problem, facilitated by the web sites themselves - YEA, as if you can get them to help in this endevor. (dig) More complete explaination of what is known so far WAS in this post but I removed same. The CBS site had 4 advertising 'agencies' renting space but the problem ad is like "wack a mole" , yet, thank you SCGAL for posting that URL.

Okulungisiwe ngu cliffontheroad

more options

Was just responding to a message from cliffontheroad about my getting the URGENT UPDATE twice in one day and WHILE filling in the Reply box populated when clicking on Reply in the email an orange URGENT UPDATE tab/window opened!!! I cut and pasted into that Reply box the Page Source information and URL but I took screenshots of View Page Info and will attach it now.

more options

was this the first orange screen today? Delays are permitted and that would explain why the OrngScrn appeared while you were in a post-reply. These support pages do not carry advertising, so I am curious what other tabs you had open at the time of the OS. because of the new-tab, I think other "windows" can be dismissed.

You did cause 2 new thoughts; these OS sites were all HTTPS and no checking has been done with Commodo CA.

2nd is cookie storage (thank you again), your screen says a cookie was saved. Anything worth while in it?

more options

Yes, it was the first orange screen today but I have one almost every day - that or the box that magaically opens with something along the lines of "You have chosen to save this file". I'm getting better at being aware of what is going on when this happens and this time I had only two other tabs/windows open both referring to the NY Times video of the Keith Scott shooting: http://www.nytimes.com/?WT.z_jog=1&hF=t&vS=undefined [ and] http://www.nytimes.com/video/us/100000004667027/video-keith-scott-police-shooting-charlotte.html?smid=pl-share

As for the cookie that was saved: Don't know how to tell if "Anything worth while in it?" Just went back and looked at my cookies and nothing was recognizable-there were so many. CLeared my cookies and the next time it happens, I'll have a look see.

It'll come up again: What do you need me to look at and document?

Okulungisiwe ngu capt0404

more options

Tools -> Page info -> Security -> Display Cookies

You can do this anytime from anyplace even if the Security info says "no" because in the display which follows, you will type in all or even part of the web site. If bad guys site was "orangetoday.org", if U haven't cleared cookies, they are there. Six lines of info R shown. Content might be the longest; can 'cut-n-paste' (reverse video and copy. I can explain this step) Is there good info? Is there a patern? BTW, "expires" is typically time cookie was saved but several years ahead.

Due to the delay which was mentioned, to help with this, we all have to be a little slower in our clicking. When I went to that NYTimes site, I saw DoubleClick and Google program names, then a pause, then Moatads. A problem is that some pgms/routines are commonly used as may not be a good finger-pointer. I have Flash blocked, but another problem is that the sites/advertisers are continually active supplying new ads (which will be a reason for public outcry and boycott someday.)

Besides Capt0404, if U R reading this, U can look at your own cookies and help note differences. Me, I'm still working on my roof.

Okulungisiwe ngu cliffontheroad

more options

New idea, especially if the OS comes regularly. We have been doing a 'page back' on the OS but maybe that is false. If a window can open a new tab, maybe the cause is the original window which has pushed into the stack a false site/page AND to then open the OS site. Unfortuately what I have surmised is that javascript can kill entries/history.

The M$FT pgm procexp.exe might help. It's a supercharge tashmgr, with 'threads' being robust with ever changing info. I found no help, and when I see a dozen connections to my modem, I panic. What is reality? I've given up on THAT search.

Okulungisiwe ngu cliffontheroad

more options

kgenung said

I keep getting a screen popping up that says "Urgent Firefox Update". My protection software is blocking it, saying it's a Trojan. When I go to Mozilla, it says my Firefox is up to date. Is there an Urget Update or not?
more options

I, too, have been having this problem for a couple of months. I just had another popup this AM. I did copy the address for you. PLEASE help!!!! I've tried everything to get rid of it but it is persistent.

https://didaibluegreenowner.net/948790868644/b481bd71c4ad01f0258cac03a000cc12.html

more options

Solution stated elsewhere is to install an adBlocker. Thank you for your submission, and you get a gold star for finding this thread which I thought had fallen off the edge of the earth. My (that is MY) suggestion to fix this has been to uninstall FF completely and install a new version. Yes it will cause a loss but so far has worked. If the phony patch/update has been loaded, my suggestion there has been to restore windows 7 from a restore point prior to the phony-download. I write this here because it is my last hurrah. The fault of the orange page happening is the ad-agencies who sell to, and the web sites which allow this 'left turn to the orange screen.' Additional fault IMO lies with google/doubleclick/microsoft through the utilities they provide for targeted advertising. The research I have done I would freely send someone who wants to continue and has the time. Some of it is interesting, but since the site (you mentioned) only stays up for a day, the 'where were you/what were you doing' is perhaps more important than the URL of the orange screen and popup. Still, thank you.

  1. 1
  2. 3
  3. 4
  4. 5
  5. 6
  6. 7
  7. 8
  8. 9
  9. 10