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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

new firefox lost my old firefox bookmarks how do i retreive/?

sdelancy
sdelancy
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My windows 10 computer went down. I had to install a new firefox program from the net. I lost my bookmarks and they are not available in my current profile. Have they been saved anywhere else. Thanks, Sdelancy

My windows 10 computer went down. I had to install a new firefox program from the net. I lost my bookmarks and they are not available in my current profile. Have they been saved anywhere else. Thanks, Sdelancy

Isisombululo esikhethiwe

I think I might have missed an important step. What happened to the contents of your computer between the time that Windows 10 went down and the time you installed Firefox again?

If you used one of the options to refresh Windows, hopefully your Firefox data was saved. Here's how I suggest looking for it.

First, please turn on viewing of hidden files and folders: http://windows.microsoft.com/en-us/windows/show-hidden-files

Then check in these locations:

  • C:\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
    • How many semi-randomly-named profile folders do you find in this location? If there is only one folder, it's likely your current one that doesn't have your data.
  • C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
    • Can you find any semi-randomly-named profile folders here? If so, one of them most likely has your latest pre-upgrade settings.

Based on what you find, we can suggest the shortest set of next steps.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Isisombululo Esikhethiwe

I think I might have missed an important step. What happened to the contents of your computer between the time that Windows 10 went down and the time you installed Firefox again?

If you used one of the options to refresh Windows, hopefully your Firefox data was saved. Here's how I suggest looking for it.

First, please turn on viewing of hidden files and folders: http://windows.microsoft.com/en-us/windows/show-hidden-files

Then check in these locations:

  • C:\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
    • How many semi-randomly-named profile folders do you find in this location? If there is only one folder, it's likely your current one that doesn't have your data.
  • C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
    • Can you find any semi-randomly-named profile folders here? If so, one of them most likely has your latest pre-upgrade settings.

Based on what you find, we can suggest the shortest set of next steps.