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I lose my firefox sync wha i can do ?

Kuphostiwe

Hello mozilla support,

I'm using my firefox everyday with my firefox account and with firefox sync. Every time i format my laptop and i install firefox, when i connect to my account i restore all my data automatically. But now in this day, i have formated my laptop and when i install firefox and i connet to my account i didn't recieve my data . what happen please ? can you help me ? and sorry to ditrub you

Best regard Anas Hamdani

Hello mozilla support, I'm using my firefox everyday with my firefox account and with firefox sync. Every time i format my laptop and i install firefox, when i connect to my account i restore all my data automatically. But now in this day, i have formated my laptop and when i install firefox and i connet to my account i didn't recieve my data . what happen please ? can you help me ? and sorry to ditrub you Best regard Anas Hamdani

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36

Eminye Imininingwane

Seburo
  • Top 10 Contributor
  • Moderator
775 izisombululo 5669 izimpendulo
Kuphostiwe

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this [https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks article]. If you have a copy of your data on a mobile version of Firefox, please follow these [https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer#w_connect-additional-devices-to-sync instructions] to connect it to Firefox Sync to copy your data.

Umnikazi wombuzo

Yes that's true i use firefox sync like backup and now i lose my data .. when i check the last sync it's with the date of now and it has nothing no bookrmarks nothing . i don't have any cope of my data There is a solution to restore an old sync .. for exemple my data from the last day ? or the day before

Thank you so muc ?

Yes that's true i use firefox sync like backup and now i lose my data .. when i check the last sync it's with the date of now and it has nothing no bookrmarks nothing . i don't have any cope of my data There is a solution to restore an old sync .. for exemple my data from the last day ? or the day before Thank you so muc ?
FredMcD
  • Top 10 Contributor
4245 izisombululo 59390 izimpendulo
Kuphostiwe

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences