Izimpendulo zakamuva ze-FIrefox Hangs on Start - No I/Ohttps://support.mozilla.org/zu/questions/11247712016-06-29T06:48:16-07:00I will close this thread. Multiple questions exist already as listed in /questions/1110344
2016-06-29T06:48:16-07:00John99https://support.mozilla.org/zu/questions/1124771#answer-892577<p>I will close this thread. Multiple questions exist already as listed in <a href="/questions/1110344" rel="nofollow">/questions/1110344</a>
</p>The 05/27 jpg was included in my initial problem report.
TI posted two other images on 06/14 02:24PM2016-06-20T07:51:17-07:00bsfinkelhttps://support.mozilla.org/zu/questions/1124771#answer-889466<p>The 05/27 jpg was included in my initial problem report.
TI posted two other images on 06/14 02:24PM
Those are the only images I have on this problem. I see no need to get another image of the task manager showing 0 I/O counts. And one of the images from 06/14 shows a tab from ProcessExplorer; it shows the process hung at ntdll.dll!Rtl UserThreadStart . Is there another tab from ProcessExplorer that you need to see?
</p><p>--Barry Finkel
</p>That last post said;
I have .jpg images
05/27 10:35
06/14 14:30
2016-06-20T07:35:15-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1124771#answer-889458<p>That last post said;
I have .jpg images
</p><pre>05/27 10:35
06/14 14:30
</pre>Fred, did you see the screenshot I posted when I opened this trouble ticket? Do you need another sc2016-06-20T05:11:51-07:00bsfinkelhttps://support.mozilla.org/zu/questions/1124771#answer-889428<p>Fred, did you see the screenshot I posted when I opened this trouble ticket? Do you need another screenshot?
</p><p>--Barry Finkel
</p>Hello,
In order to better assist you with your issue please provide us with a screenshot. If you nee2016-06-20T02:23:37-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1124771#answer-889366<p>Hello,
</p><p>In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see <a href="/en-US/kb/how-do-i-create-screenshot-my-problem" rel="nofollow">How do I create a screenshot of my problem?</a>
</p><p>Once you've done this, attach the saved screenshot file to your forum post by clicking the <strong>Browse...</strong> button below the <em>Post your reply</em> box. This will help us to visualize the problem.
</p><p>Thank you!
</p>I have temporarily disabled Webroot. I do not know if my three active trouble tickets are related, 2016-06-20T02:09:33-07:00bsfinkelhttps://support.mozilla.org/zu/questions/1124771#answer-889363<p>I have temporarily disabled Webroot. I do not know if my three active trouble tickets are related, so I do not generally post the same status update on each trouble ticket. My (then-) recent crashes were posted to this trouble ticket because someone requested them. They are technically not part of this trouble ticket, as I have no real documentation on the problem other than what I see in the Task Manager. When I see a firefox .exe task in the hung state with no I/O, the Task Manager will not allow me to take a dump. I have .jpg images
</p><pre> 05/27 10:35
06/14 14:30
</pre>
<p>and I disabled Webroot 06/15 13:29. I have not seen a recurrence since 06/14, so I cannot tell if Webroot is involved in this 0 I/O problem.
I am about to update my other trouble tickets.
</p><p>--Barry Finkel
</p>Product Firefox
Version 47.0
Build ID 20160604131506
Release Channel release
OS Windows 7
OS Version2016-06-15T02:42:47-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1124771#answer-887684<p>Product Firefox
Version 47.0
Build ID 20160604131506
Release Channel release
OS Windows 7
OS Version 6.1.7601 Service Pack 1
</p><p>bp-67c134d0-d482-4947-a90e-968762160614
</p><p>Signature: shutdownhang | NtAllocateVirtualMemory
</p><p>DropboxExt.34.dll = Dropbox
</p><p>WRusr.dll = Webroot SecureAnywhere
+++++++++++++++++++++++++++++++++++++++++++
bp-4a0a07b0-7261-4910-87ba-0d2382160609
</p><p>Signature: shutdownhang | PLDHashTable::~PLDHashTable | mozilla::CSSVariableDeclarations::`scalar deleting destructor<em>
</em>
</p><p>DropboxExt.34.dll = Dropbox
</p><p>WRusr.dll = Webroot SecureAnywhere
+++++++++++++++++++++++++++++++++++++++++++
Product Firefox
Version 46.0.1
Build ID 20160502172042
Release Channel release
OS Windows 7
OS Version 6.1.7601 Service Pack 1
</p><p>bp-0e7778f3-7ebf-4eb8-b455-4aee42160608
</p><p>Signature: hang | BaseGetNamedObjectDirectory | MsgWaitForMultipleObjects | F_1152915508
</p><p>Process Type plugin Shockwave Flash Version: 21.0.0.242
</p>
<hr>
<p>As I told you on another post, update / disable Webroot
</p>There were two actions at two DIFFERENT times. I updated FF from 46.0.1 to 47.0 on 06/08 at 8:22AM.2016-06-14T13:32:33-07:00bsfinkelhttps://support.mozilla.org/zu/questions/1124771#answer-887506<p>There were two actions at two DIFFERENT times. I updated FF from 46.0.1 to 47.0 on 06/08 at 8:22AM. I Exited FF prior to the Patch Tuesday reboot today (06/14) at 13:11. I have been running FF 47.0 since it was released on 06/08.
</p><p>Here are my recent crash reports. Note that I have NOT cleared any crash reports.
</p><p>Report ID Date Submitted
bp-67c134d0-d482-4947-a90e-968762160614 6/14/2016 1:22 PM
bp-4a0a07b0-7261-4910-87ba-0d2382160609 6/9/2016 3:04 PM
b7d4d1c1-a160-48e4-b150-d3f31c65fc64 6/9/2016 3:01 PM
bp-0e7778f3-7ebf-4eb8-b455-4aee42160608 6/7/2016 8:03 PM
bp-6733752c-54d0-4219-bb18-0cc122160607 6/7/2016 12:01 AM
bp-881e8251-d238-4b38-9602-c174d2160603 6/3/2016 8:23 AM
bp-4f253176-e21e-4190-bb72-1f8c82160602 6/2/2016 1:37 PM
bp-ecf62ebd-7c10-45a3-8603-892562160531 5/30/2016 8:31 PM
</p><p>--Barry Finkel
</p>The way you described your actions, you stopped the updater
before its work was done.
In the address2016-06-14T11:57:43-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1124771#answer-887483<p>The way you described your actions, you stopped the updater
before its work was done.
</p><p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.<strong> Note:</strong> If any reports do not
have <strong>BP</strong> in front of the numbers/letters, click it to submit them.
</p><p><strong>The crash report is several pages of data.</strong>
<strong>We need the report numbers to see the whole report.</strong>
</p><p>Using your mouse, <strong>mark</strong> the most <strong>resent 7 - 10</strong> crash reports, and
<strong>copy</strong> them. Now go to the reply box below and <strong>paste</strong> them in.
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-06-04-07-10-50-73db6f.png" alt="aboutcrashesFx29" width="500">
</dt></dl>I do not understand your reply"
"If you do something like that, the program is not properly installe2016-06-14T10:58:58-07:00bsfinkelhttps://support.mozilla.org/zu/questions/1124771#answer-887457<p>I do not understand your reply"
</p><p>"If you do something like that, the program is not properly installed/updated."
</p><p>What did I do wrong? I updated FF via the normal method. I saw the window about the 47.0 update, and I followed the instruction to install the update and then re-started Firefox. If updating FF using this method is wrong, then why does FF suggest/allow this method? If a full install is the correct method, then FF should not suggest the method I used?
</p><p>What I did today is standard procedure, I believe. In FF, before I rebooted, I clicked "File - Exit" to terminate FF. If I do not do this, then the reboot process will cancel the firefox.exe process, and the cancellation might leave the restore files in a bad state. Today, when I clicked "File - Exit", FF began its shutdown process, and during that process FF crashed.
</p><p>--Barry Finkel
</p>bsfinkel said
. . . . . I Exited FF prior to a Patch Tuesday reboot . . . .
If you do something l2016-06-14T08:25:09-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1124771#answer-887404<p><em>bsfinkel <a href="#answer-887383" rel="nofollow">said</a></em>
</p>
<blockquote>
. . . . . I Exited FF prior to a Patch Tuesday reboot . . . .
</blockquote>
<p>If you do something like that, the program is not properly installed/updated.
Go above and follow the instructions for <em><strong>Let’s do a full clean re-install;</strong></em>
</p>I had a recurrence today with FF 47.0. I Exited FF prior to a Patch Tuesday reboot. FF crashed dur2016-06-14T07:42:58-07:00bsfinkelhttps://support.mozilla.org/zu/questions/1124771#answer-887383<p>I had a recurrence today with FF 47.0. I Exited FF prior to a Patch Tuesday reboot. FF crashed during the Exit process (seer another of my FF trouble tickets). When it restarted after the reboot, FF started and hung with no I/O, It had not gotten to the the point of displaying the message "Do you really want to start in safe mode?". When I tried to use the Task Manager to create a dump, taskmgr.exe said that I did not have permission. I have two screenshots of tabs in ProcessExplorer.
</p><p>Note that I installed 47.0 via a regular FF update, replacing 46.0.1 .
</p><p>--Barry Finkel
</p>This evening i did the following:
C:\Program Files>rename "Mozilla Firefox" Mozilla.Frefox.old
Do2016-05-31T12:55:28-07:00bsfinkelhttps://support.mozilla.org/zu/questions/1124771#answer-882804<p>This evening i did the following:
</p><p>C:\Program Files&gt;rename "Mozilla Firefox" Mozilla.Frefox.old
</p><p>Download and re-install Firefox 46.0.1 .
</p><p>I will check on each restart if FF starts and hangs with no I.O.
</p><p>--Barry Finkel
</p>Let’s do a full clean re-install;
Download Firefox For All languages And Systems {web link}
Save the2016-05-27T02:57:23-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1124771#answer-881557<p>Let’s do a full clean re-install;
<strong><a href="http://www.mozilla.org/en-US/firefox/all/" rel="nofollow">Download Firefox For All languages And Systems</a></strong> {web link}
Save the file. Then;
</p><p>Using your file browser, open the <strong>Programs Folder</strong> on your computer.
</p><p><strong>Windows:</strong> C:\Program Files
C:\Program Files (x86)
<strong>Mac:</strong> Open the "Applications" folder.
<strong>Linux:</strong> Check your user manual.
</p><p><strong>Do Not</strong> remove the profiles folder.
</p><p>Look for, and rename any <strong>Mozilla</strong> or <strong>Firefox</strong> program folders by adding <strong>.old</strong> to them.
Do not rename the <strong>Mozilla Thunderbird</strong> folder.
</p><p>After rebooting the computer, run a registry scanner. Then run the installer.
If all goes well, remove the OLD folders when you are done.
</p>
<hr>
<p>If there is a problem, start your <strong>Computer</strong> in safe mode and try again.
</p><p><strong><a href="http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode" rel="nofollow">Starting The Computer In Safe Mode;<br>Free Online Encyclopedia</a></strong>
</p>