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Can't open downloads on Mozilla

  • 3 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu cor-el

bethanthegreat
bethanthegreat
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I can download programs using Mozilla fine but none of them will open.

Have followed as many troubleshooting ideas as possible that I can find online and none of them have worked. I don't have the browser.download.managerWhenDone option on about:config. I have restarted, refreshed and reinstalled Mozilla of which none has made a difference. I have tried saving downloaded files into different folders including my desktop, which hasn't worked. Downloads also won't run if downloaded while Mozilla is in safe mode.

I'm running out of ideas, please help!

I can download programs using Mozilla fine but none of them will open. Have followed as many troubleshooting ideas as possible that I can find online and none of them have worked. I don't have the browser.download.managerWhenDone option on about:config. I have restarted, refreshed and reinstalled Mozilla of which none has made a difference. I have tried saving downloaded files into different folders including my desktop, which hasn't worked. Downloads also won't run if downloaded while Mozilla is in safe mode. I'm running out of ideas, please help!

All Replies (3)

FredMcD
FredMcD
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Did the download complete? What were you downloading and from where? Any error messages?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

ideato
ideato
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Hello, for the record, none of us has browser.download.managerWhenDone preference, the preference was removed since at least Firefox 31 :-)

thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.