Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Errors with the Shockwave Flash Plugin Causing Crashes

  • 1 baphendule
  • 2 zinale nkinga
  • 16 views
  • Igcine ukuphendulwa ngu FredMcD

more options

Hi everyone! I've been having a strange issue recently where for some reason, the Shockwave Flash plugin starts to hang, and causes Firefox to stop responding. I regularly keep quite a few tabs open so I can't really narrow down the exact site that's causing it, but if I had to make an educated guess, I would say either Facebook, VLN (vlnpartners.com, it's an online school site), or YouTube. It's only happened twice so far, but both times it's interrupted me while doing school work so I'd like to look into it a bit further.

Anyway, I've got the two relevant crash reports here (hopefully the copy-paste link works):

bp-425a06db-0fce-454f-afaa-0c2472160511 5/10/2016 11:09 PM bp-61ae2ff0-8590-40fa-93dd-07b422160511 5/10/2016 11:06 PM

Thanks for any help anyone may be able to offer!

All Replies (1)

more options

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


bp-61ae2ff0-8590-40fa-93dd-07b422160511 bp-425a06db-0fce-454f-afaa-0c2472160511

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 21.0.0.213


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: