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Everytime I open Firefox it opens the web site below in an additional tab

Kuphostiwe

https://info.criteo.com/privacy/privacy.aspx?infonorm=3&partner=17790&campaignid=71230&zoneid=191203&bannerid=3599509&displayid=a2e3302b29&uaCap=0&u=|JNJayiaGAu3Ngd1iWCZSLjNTHo9QJyEdrO5qlwD9nr4%3d|&confirm=CrossDeviceOptOut

I first clicked on this link to opt-out of their adverts, but since then, for several weeks now, every time I open Firefox on my chosen Home Page, it also opens a tab for this site. I have written to them several times but get nothing but a boiler-plate answer telling me how to opt out of their adverts. Any help would be appreciated.

https://info.criteo.com/privacy/privacy.aspx?infonorm=3&partner=17790&campaignid=71230&zoneid=191203&bannerid=3599509&displayid=a2e3302b29&uaCap=0&u=|JNJayiaGAu3Ngd1iWCZSLjNTHo9QJyEdrO5qlwD9nr4%3d|&confirm=CrossDeviceOptOut I first clicked on this link to opt-out of their adverts, but since then, for several weeks now, every time I open Firefox on my chosen Home Page, it also opens a tab for this site. I have written to them several times but get nothing but a boiler-plate answer telling me how to opt out of their adverts. Any help would be appreciated.

Isisombululo esikhethiwe

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Provides information about the default web browser
  • DivX Web Player version 3.5.5.3
  • DivX VOD Helper Plug-in
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • LogMeIn remote control components
  • Office Live Update v1.0
  • RealPlayer Plugin
  • Shockwave Flash 21.0 r0
  • iPhoto6

Isisebenziso

  • Firefox 45.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Firefox/45.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/45.0.2/Darwin/en-US/

Izandiso

  • 1Password 4.5.5 (onepassword4@agilebits.com)
  • Add-on Compatibility Reporter 2.0.6.1-signed (compatibility@addons.mozilla.org)
  • AddThis 3.6.5.2 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)
  • Flagfox 5.1.9 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Gmail™ Notifier (restartless) 0.6.2 (jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack)
  • Search and New Tab by Yahoo 1.0.1 (jid1-16aeif9OQIRKxA@jetpack)
  • Test Pilot 1.2.3.1-signed (testpilot@labs.mozilla.com)
  • Amazon Assistant for Firefox 10.1604.8.747 (abb@amazon.com) (Akusebenzi)
  • DivX Plus Web Player HTML5 <video> 2.1.2.182 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Akusebenzi)
  • Heartbeat Telemetry Experiment 1 2.0.3 (heartbeat-telemetry-experiment-1@mozilla.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x6810
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 1}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon R9 M290X OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Cha
cor-el
  • Top 10 Contributor
  • Moderator
17578 izisombululo 159013 izimpendulo
Kuphostiwe

Your System Detail list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present.

You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

You can use this button to go to the current Firefox profile folder:


Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

See also:

Your System Detail list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present. You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. You can delete the user.js file if you didn't create this file yourself. You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox ----- Create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox See also: * https://www.malwarebytes.org/antimalware/mac/

Umnikazi wombuzo

Thanks for your reply. There are two user profile files - user.js and user.js~ - I quit Firefox and moved both of them out of the Profiles folder, then re-booted. When I re-opened Firefox, the same thing happened. The Criteo web site opens a tab. I am a bit nervous messing around with the Profiles and testing a new one.

I attached an image of the tabs showing the Criteo one that always opens.

Any other specific suggestions?

Thanks, R

Thanks for your reply. There are two user profile files - user.js and user.js~ - I quit Firefox and moved both of them out of the Profiles folder, then re-booted. When I re-opened Firefox, the same thing happened. The Criteo web site opens a tab. I am a bit nervous messing around with the Profiles and testing a new one. I attached an image of the tabs showing the Criteo one that always opens. Any other specific suggestions? Thanks, R
FredMcD
  • Top 10 Contributor
4270 izisombululo 59898 izimpendulo
Kuphostiwe

That looks like a bookmark on the bookmarks toolbar. Right click on it, and select Delete.

That looks like a bookmark on the bookmarks toolbar. Right click on it, and select '''Delete.'''

Umnikazi wombuzo

Thanks, Fred for taking the time to reply. Unfortunately it is not a bookmark issue. The bug in question opens a new tab each time I start up Firefox into my Home Page. The image I attached to my last message may not be very clear, but it does actually create a new tab to the Criteo web site each time I open Firefox. I am still at a loss. R

Thanks, Fred for taking the time to reply. Unfortunately it is not a bookmark issue. The bug in question opens a new tab each time I start up Firefox into my Home Page. The image I attached to my last message may not be very clear, but it does actually create a new tab to the Criteo web site each time I open Firefox. I am still at a loss. R
FredMcD
  • Top 10 Contributor
4270 izisombululo 59898 izimpendulo
Kuphostiwe

Type about:preferences#general<enter> in the address bar.

There are two settings;

  • When Firefox Starts

When the browser is started, what do you want to display. Many of us choose Show My Home Page.

  • Home Page

When a new page is opened, what do you want displayed.

  1. Use Current Page. Use what ever page(s) are open at that time.
  2. Use Bookmark
  3. Restore To Default. about:home shows a Mozilla home page with tools.

You can use any of these that you wish;

about:home (Firefox default home page), about:newtab (shows the sites most visited), about:blank (a blank page),

or you can enter any webpage or about: page you want.

Type '''about:preferences#general'''<enter> in the address bar. There are two settings; * '''When Firefox Starts''' When the browser is started, what do you want to display. Many of us choose '''Show My Home Page.''' * '''Home Page''' When a new page is opened, what do you want displayed. # '''Use Current Page'''. Use what ever page(s) are open at that time. # '''Use Bookmark''' # '''Restore To Default.''' about:home shows a Mozilla home page with tools. You can use any of these that you wish; '''about:home''' (Firefox default home page), '''about:newtab''' (shows the sites most visited), '''about:blank''' (a blank page), or you can enter any '''webpage''' or '''about:''' page you want.

Impendulo Ewusizo

Thank you, Fred. Just for the information of anyone who was in any way interested in this silly saga, I will explain what happened, which, by the way, your response led me to.

I had chosen the Current Page as my home page, but when I checked the web address for the current page, it actually contained two web addresses - the one I wanted and the other offending one from Criteo. I have no idea why that happened, but regardless, when Firefox opened my Home Page selection, it also opened another tab with the Criteo web page. Go figure!!

Thank you all for your help. R

Thank you, Fred. Just for the information of anyone who was in any way interested in this silly saga, I will explain what happened, which, by the way, your response led me to. I had chosen the Current Page as my home page, but when I checked the web address for the current page, it actually contained two web addresses - the one I wanted and the other offending one from Criteo. I have no idea why that happened, but regardless, when Firefox opened my Home Page selection, it also opened another tab with the Criteo web page. Go figure!! Thank you all for your help. R
FredMcD
  • Top 10 Contributor
4270 izisombululo 59898 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.