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Firefox Not Showing HTML Since Update to 45.0.1

  • 7 uphendule
  • 3 zinale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu philipp

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Since updating to 45.0.1, Firefox only shows text, not HTML formatting and images. The same page looks fine in Internet Explorer 11 (see image). I cannot run the Firefox Troubleshooting Information app because I can't find it in Firefox (only in IE)

I am running Windows 7 64 bit.

Since updating to 45.0.1, Firefox only shows text, not HTML formatting and images. The same page looks fine in Internet Explorer 11 (see image). I cannot run the Firefox Troubleshooting Information app because I can't find it in Firefox (only in IE) I am running Windows 7 64 bit.
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

this crash will be caused by apple's icloud bookmarks addon unfortunately - please start firefox into safemode (by pressing the shift key while launching firefox) and remove or disable the extension ...

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (7)

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hi, which security software are you using?

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ESET NOD32 Antivirus v.9

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ok, then please go trough the steps that are described for ESET in particular in our article: How to troubleshoot security error codes on secure websites

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I followed the steps in ESET and then reinstalled Firefox. Now Firefox crashes every time it opens. I opened it in Safe Mode, but I can't tell what's causing the crash. Details of the Crash Report:

AdapterDeviceID: 0x0166 AdapterDriverVersion: 9.17.10.3062 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0.1,loop%40mozilla.org:0.1,firefoxdav%40icloud.com:1.4.14.1-signed AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 3174375424 AvailablePhysicalMemory: 812253184 AvailableVirtualMemory: 3623858176 BIOS_Manufacturer: Insyde Corp. BlockedDllList: BreakpadReserveAddress: 48431104 BreakpadReserveSize: 67108864 BuildID: 20160315153207 CrashTime: 1458565652 EMCheckCompatibility: true Email: *** FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1458565183 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.17.10.3062 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 148 StartupTime: 1458565576 SystemMemoryUsePercentage: 80 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160315153207","version":"45.0.1","vendor":"Mozilla","platformVersion":"45.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3978,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"ATA TOSHIBA MQ01ABF0","revision":"3M"},"binary":{"model":"ATA TOSHIBA MQ01ABF0","revision":"3M"},"system":{"model":"ATA TOSHIBA MQ01ABF0","revision":"3M"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"00000000","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.3062","driverDate":"3-8-2013","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16881,"resetDate":16881},"addons":{"activeAddons":{"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello Beta","userDisabled":false,"appDisabled":false,"version":"0.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16876,"updateDay":16876}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16876,"updateDay":16876},"activePlugins":[{"name":"Adobe Acrobat","version":"15.10.20056.36345","description":"Adobe PDF Plug-In For Firefox and Netscape 15.10.20056","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16857},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16872},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16880},{"name":"NPLastPass","version":"4.1.2.0","description":"LastPass Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-lastpass"],"updateDay":16879},{"name":"Java(TM) Platform SE 8 U73","version":"11.73.2.2","description":"Next Generation Java Plug-in 11.73.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_73","application/x-java-bean;jpi-version=1.8.0_73","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.73.2","application/x-java-applet;javafx=8.0.71"],"updateDay":16872},{"name":"Java Deployment Toolkit 8.0.730.2","version":"11.73.2.2","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16872},{"name":"Intel® Identity Protection Technology","version":"2.1.66.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-2.1.66"],"updateDay":15611},{"name":"Intel® Identity Protection Technology","version":"2.1.66.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15611},{"name":"BaiduYunGuanjia Application","version":"5.3.6.0","description":"YunWebDetect","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/bd-npyunwebdetect-plugin"],"updateDay":16777},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16723},{"name":"Shockwave Flash","version":"21.0.0.182","description":"Shockwave Flash 21.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16870},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16871}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8341336064 TotalPhysicalMemory: 4171608064 TotalVirtualMemory: 4294836224 URL: about:addons User32BeforeBlocklist: 1 Vendor: Mozilla Version: 45.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

edit: removed personal information for your protection. (philipp)

Okulungisiwe ngu philipp

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Isisombululo Esikhethiwe

this crash will be caused by apple's icloud bookmarks addon unfortunately - please start firefox into safemode (by pressing the shift key while launching firefox) and remove or disable the extension ...

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That solved it. Thanks for all your help!

Question: How could you tell that it was the iCloud extension that caused the final problem?

Thanks again.

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your crash report at https://crash-stats.mozilla.com/report/index/c4a28589-b859-42c2-bbf9-3d87b2160321 and the associated bug report at https://bugzilla.mozilla.org/show_bug.cgi?id=1097138 make it clear that the appleffdav.dll module which is hooking into firefox and is part of apple's addon triggers the crash.