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Why Firefox keeps crashing and adobe flash too

Kuphostiwe

Adobe flash keeps crashing as well as Firefox and Ebay. see attachments. This started when trying to update Tom Tom. it started to work ok but keeps crashing. I have Firefox version 45. When i unticked "enable adobe flash protected mode" i was able to play video but it should be ticked. Could you help please? (the crash report attachment asks for an email address but i`m reluctant to do that.)

Adobe flash keeps crashing as well as Firefox and Ebay. see attachments. This started when trying to update Tom Tom. it started to work ok but keeps crashing. I have Firefox version 45. When i unticked "enable adobe flash protected mode" i was able to play video but it should be ticked. Could you help please? (the crash report attachment asks for an email address but i`m reluctant to do that.)
Ama-screenshot ananyekiwe

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • VLC media player Web Plugin
  • Yahoo! activeX Plug-in Bridge

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4254 izisombululo 59575 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ---------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Umnikazi wombuzo

I tried you adobe:crashes copied about ten but i couldn`t get the page to reply to paste them in, it just jumped to please wait loading. Also, i have uninstalled and reinstalled Firefox but adobe flash plugin is not working.

I tried you adobe:crashes copied about ten but i couldn`t get the page to reply to paste them in, it just jumped to please wait loading. Also, i have uninstalled and reinstalled Firefox but adobe flash plugin is not working.
FredMcD
  • Top 10 Contributor
4254 izisombululo 59575 izimpendulo
Kuphostiwe

Paste them in the forum.

Paste them in the forum.

Umnikazi wombuzo

Thank You. a6fd7916-86a5-48d4-94ba-2e9bf48d721d

   19/03/2016    10:18 AM

d4eb3930-2c72-4050-80a1-5a7229df76bf

   19/03/2016    9:16 AM

1d6ea9fa-fc55-4a2c-9065-530c796b04f4

   19/03/2016    9:16 AM

3cac12b8-a7cb-4de9-af9d-f82589970063

   19/03/2016    9:15 AM

8c8c36c7-797e-4dfc-91a8-2ab25b0ac54c

   19/03/2016    9:15 AM

c3bcb198-b393-4d2f-865a-8311fa3a1e3e

   19/03/2016    9:15 AM

ed4e4a01-ad7c-44f4-ab7b-a77e269fe61b

   19/03/2016    9:15 AM

9b0c0197-374b-4ca9-9e38-29e31ae11d5d

   19/03/2016    9:14 AM

bfc483dd-5519-4301-a67c-600458a6140a

   19/03/2016    9:14 AM

a18e3217-284a-43f1-8841-67484a370a3b

   19/03/2016    9:14 AM

3b191a52-b0ce-4e7e-a3ed-90c71ae99436

   19/03/2016    9:13 AM

15be0f92-2f59-4f0e-aade-5365c39fcc1d

   19/03/2016    9:13 AM

02d4fbf4-7980-4559-93c8-a1ba14d44f92

   19/03/2016    9:12 AM
Thank You. a6fd7916-86a5-48d4-94ba-2e9bf48d721d 19/03/2016 10:18 AM d4eb3930-2c72-4050-80a1-5a7229df76bf 19/03/2016 9:16 AM 1d6ea9fa-fc55-4a2c-9065-530c796b04f4 19/03/2016 9:16 AM 3cac12b8-a7cb-4de9-af9d-f82589970063 19/03/2016 9:15 AM 8c8c36c7-797e-4dfc-91a8-2ab25b0ac54c 19/03/2016 9:15 AM c3bcb198-b393-4d2f-865a-8311fa3a1e3e 19/03/2016 9:15 AM ed4e4a01-ad7c-44f4-ab7b-a77e269fe61b 19/03/2016 9:15 AM 9b0c0197-374b-4ca9-9e38-29e31ae11d5d 19/03/2016 9:14 AM bfc483dd-5519-4301-a67c-600458a6140a 19/03/2016 9:14 AM a18e3217-284a-43f1-8841-67484a370a3b 19/03/2016 9:14 AM 3b191a52-b0ce-4e7e-a3ed-90c71ae99436 19/03/2016 9:13 AM 15be0f92-2f59-4f0e-aade-5365c39fcc1d 19/03/2016 9:13 AM 02d4fbf4-7980-4559-93c8-a1ba14d44f92 19/03/2016 9:12 AM
FredMcD
  • Top 10 Contributor
4254 izisombululo 59575 izimpendulo
Kuphostiwe

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.'''

Umnikazi wombuzo

I don`t understand. I sent you those without BP, your`e example "submitted crash reports" has BP in front, but the way i read it "Note: If any reports do not have BP in front of the numbers/letters, click it to submit them"

I don`t understand. I sent you those without BP, your`e example "submitted crash reports" has BP in front, but the way i read it "Note: If any reports do not have BP in front of the numbers/letters, click it to submit them"
FredMcD
  • Top 10 Contributor
4254 izisombululo 59575 izimpendulo
Kuphostiwe

A bp in front means that report was submitted. If no bp, click on it to submit it. A new bp number will then be created.

A '''bp''' in front means that report was submitted. If no bp, click on it to submit it. A new bp number will then be created.

Umnikazi wombuzo

aren`t the one`s i pasted in the forum the one`s?

aren`t the one`s i pasted in the forum the one`s?

Umnikazi wombuzo

I can`t find the reply box...Here`s more eport ID Date Submitted 16ae9cb7-6979-4d7a-badb-f55871f8a824

   19/03/2016    12:50 PM

bp-14da2814-d96e-4da6-bb5c-ce61a2160319

   19/03/2016    10:47 AM

3cc00879-d870-4f54-bfa0-18d2482c4afb

   19/03/2016    10:27 AM

26492194-ed41-40ee-a7c6-79ac2aac856e

   19/03/2016    10:27 AM

c48b2720-e94e-48c9-9809-372054dc8be8

   19/03/2016    10:27 AM

071c2044-dbe3-48a6-8f3c-d77ab2e90196

   19/03/2016    10:26 AM

bp-58086bd7-3ae8-4453-a4df-4bb5b2160319

   19/03/2016    10:26 AM

bp-16e0fd2f-28ea-4936-ba14-2eea92160319

   19/03/2016    10:23 AM

bp-205c7b4b-0f64-4d63-8ef4-fc8af2160319

   19/03/2016    10:22 AM

bp-4345e0aa-9551-4512-8099-3c9562160319

   19/03/2016    10:22 AM

bp-2a7d8dd5-a364-4b0b-8902-2fd992160319

   19/03/2016    10:22 AM

bp-2a4df3a1-ba67-4258-9304-65f372160319

   19/03/2016    10:21 AM

a6fd7916-86a5-48d4-94ba-2e9bf48d721d

   19/03/2016    10:18 AM

d4eb3930-2c72-4050-80a1-5a7229df76bf

   19/03/2016    9:16 AM

1d6ea9fa-fc55-4a2c-9065-530c796b04f4

   19/03/2016    9:16 AM

3cac12b8-a7cb-4de9-af9d-f82589970063

   19/03/2016    9:15 AM

8c8c36c7-797e-4dfc-91a8-2ab25b0ac54c

   19/03/2016    9:15 AM

c3bcb198-b393-4d2f-865a-8311fa3a1e3e

   19/03/2016    9:15 AM

ed4e4a01-ad7c-44f4-ab7b-a77e269fe61b

   19/03/2016    9:15 AM

9b0c0197-374b-4ca9-9e38-29e31ae11d5d

   19/03/2016    9:14 AM

bfc483dd-5519-4301-a67c-600458a6140a

   19/03/2016    9:14 AM

a18e3217-284a-43f1-8841-67484a370a3b

   19/03/2016    9:14 AM

3b191a52-b0ce-4e7e-a3ed-90c71ae99436

   19/03/2016    9:13 AM

15be0f92-2f59-4f0e-aade-5365c39fcc1d

   19/03/2016    9:13 AM

02d4fbf4-7980-4559-93c8-a1ba14d44f92

   19/03/2016    9:12 AM

1616d14d-82b5-4343-a0f0-a5c69edfafef

   19/03/2016    9:12 AM

5 >>>>>>>

I can`t find the reply box...Here`s more eport ID Date Submitted 16ae9cb7-6979-4d7a-badb-f55871f8a824 19/03/2016 12:50 PM bp-14da2814-d96e-4da6-bb5c-ce61a2160319 19/03/2016 10:47 AM 3cc00879-d870-4f54-bfa0-18d2482c4afb 19/03/2016 10:27 AM 26492194-ed41-40ee-a7c6-79ac2aac856e 19/03/2016 10:27 AM c48b2720-e94e-48c9-9809-372054dc8be8 19/03/2016 10:27 AM 071c2044-dbe3-48a6-8f3c-d77ab2e90196 19/03/2016 10:26 AM bp-58086bd7-3ae8-4453-a4df-4bb5b2160319 19/03/2016 10:26 AM bp-16e0fd2f-28ea-4936-ba14-2eea92160319 19/03/2016 10:23 AM bp-205c7b4b-0f64-4d63-8ef4-fc8af2160319 19/03/2016 10:22 AM bp-4345e0aa-9551-4512-8099-3c9562160319 19/03/2016 10:22 AM bp-2a7d8dd5-a364-4b0b-8902-2fd992160319 19/03/2016 10:22 AM bp-2a4df3a1-ba67-4258-9304-65f372160319 19/03/2016 10:21 AM a6fd7916-86a5-48d4-94ba-2e9bf48d721d 19/03/2016 10:18 AM d4eb3930-2c72-4050-80a1-5a7229df76bf 19/03/2016 9:16 AM 1d6ea9fa-fc55-4a2c-9065-530c796b04f4 19/03/2016 9:16 AM 3cac12b8-a7cb-4de9-af9d-f82589970063 19/03/2016 9:15 AM 8c8c36c7-797e-4dfc-91a8-2ab25b0ac54c 19/03/2016 9:15 AM c3bcb198-b393-4d2f-865a-8311fa3a1e3e 19/03/2016 9:15 AM ed4e4a01-ad7c-44f4-ab7b-a77e269fe61b 19/03/2016 9:15 AM 9b0c0197-374b-4ca9-9e38-29e31ae11d5d 19/03/2016 9:14 AM bfc483dd-5519-4301-a67c-600458a6140a 19/03/2016 9:14 AM a18e3217-284a-43f1-8841-67484a370a3b 19/03/2016 9:14 AM 3b191a52-b0ce-4e7e-a3ed-90c71ae99436 19/03/2016 9:13 AM 15be0f92-2f59-4f0e-aade-5365c39fcc1d 19/03/2016 9:13 AM 02d4fbf4-7980-4559-93c8-a1ba14d44f92 19/03/2016 9:12 AM 1616d14d-82b5-4343-a0f0-a5c69edfafef 19/03/2016 9:12 AM 5 >>>>>>>

Umnikazi wombuzo

Is that what you want?

Is that what you want?
FredMcD
  • Top 10 Contributor
4254 izisombululo 59575 izimpendulo
Kuphostiwe

Look at your last reply. Notice that the numbers With the bp have been changed to links. Those are the reports that were submitted.

Product Firefox Version 45.0.1 Build ID 20160315153207 Release Channel release OS Windows NT OS Version 6.3.9600

The crash reports are all the same

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 21.0.0.182

Attention Sumo's there are 21 related bug reports


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

Look at your last reply. Notice that the numbers With the bp have been changed to links. Those are the reports that were submitted. Product Firefox Version 45.0.1 Build ID 20160315153207 Release Channel release OS Windows NT OS Version 6.3.9600 The crash reports are all the same Signature: F1398665248 Process Type plugin Shockwave Flash Version: 21.0.0.182 Attention Sumo's there are 21 related bug reports ------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' ---------- This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

Umnikazi wombuzo

I don`t understand some of what you said. "disable protected mode", is that leaving Adobe Flash open to scams? I have disabled hardware acceleration. Reports, i only got what you said to do with adobe:crashes.

I don`t understand some of what you said. "disable protected mode", is that leaving Adobe Flash open to scams? I have disabled hardware acceleration. Reports, i only got what you said to do with adobe:crashes.
FredMcD
  • Top 10 Contributor
4254 izisombululo 59575 izimpendulo
Kuphostiwe

Many users have found that disabling flash protection mode solves their problem.

Many users have found that disabling flash protection mode solves their problem.

Umnikazi wombuzo

Yes it does work by disabling flash protection mode, but, see this Mozilla article below, particularly the 2nd papragraph and last paragraph. Adobe Flash protected mode in Firefox (Redirected from Enable Flash Protected Mode Settings on Firefox) Important: This article does not apply to the new 64-bit Firefox for Windows 64-bit operating systems. Mozilla has its own "NPAPI plugin sandbox" security feature, which is enabled by default on Windows 64-bit Firefox.

Flash protected mode is a security feature for Firefox which is implemented by Adobe for Windows operating systems (Windows Vista/7/8 or above). This feature is enabled by default, to make it difficult for attackers to access your computer.

Flash protected mode might cause Flash performance problems in Firefox, such as persistent hangs or plugin crashes. This is especially true for users on Windows touchscreen devices and for users who use accessibility tools.

You can turn off Flash protected mode by following these steps:

   Click on the menu button new fx menu , followed by Add-ons.
   Click on the Plugins panel and select Options next to Shockwave Flash.
   Remove the check mark next to Enable Adobe Flash protected mode.
   flash protected mode fx38
   Click the menu button New Fx Menu and then click Exit Close 29 to close Firefox completely, so that the change can take effect. 

When you reopen Firefox, Flash protected mode will be disabled. Warning: Disabling Flash protected mode makes your computer more vulnerable to security exploits. Do not disable this feature unless you are affected by poor Flash performance.


Share this article: http://mzl.la/1zuyG1P

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These fine people helped write this article: AliceWyman, novica, Tonnes, upwinxp, jsavage. You can help too - find out how. Mozilla Portions of this content are ©1998–2015 by individual mozilla.org contributors. Content available under a Creative Commons license.

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'''Yes it does work by disabling flash protection mode, but, see this Mozilla article below, particularly the 2nd papragraph''' and last paragraph. Adobe Flash protected mode in Firefox (Redirected from Enable Flash Protected Mode Settings on Firefox) Important: This article does not apply to the new 64-bit Firefox for Windows 64-bit operating systems. Mozilla has its own "NPAPI plugin sandbox" security feature, which is enabled by default on Windows 64-bit Firefox. Flash protected mode is a security feature for Firefox which is implemented by Adobe for Windows operating systems (Windows Vista/7/8 or above). This feature is enabled by default, to make it difficult for attackers to access your computer. Flash protected mode might cause Flash performance problems in Firefox, such as persistent hangs or plugin crashes. This is especially true for users on Windows touchscreen devices and for users who use accessibility tools. You can turn off Flash protected mode by following these steps: Click on the menu button new fx menu , followed by Add-ons. Click on the Plugins panel and select Options next to Shockwave Flash. Remove the check mark next to Enable Adobe Flash protected mode. flash protected mode fx38 Click the menu button New Fx Menu and then click Exit Close 29 to close Firefox completely, so that the change can take effect. When you reopen Firefox, Flash protected mode will be disabled. Warning: Disabling Flash protected mode makes your computer more vulnerable to security exploits. Do not disable this feature unless you are affected by poor Flash performance. Share this article: http://mzl.la/1zuyG1P Was this article helpful? These fine people helped write this article: AliceWyman, novica, Tonnes, upwinxp, jsavage. You can help too - find out how. Mozilla Portions of this content are ©1998–2015 by individual mozilla.org contributors. Content available under a Creative Commons license. Contact Us Privacy Policy Legal Notices Report Trademark Abuse Source Code Twitter Facebook Firefox Friends Switch to mobile site

Okulungisiwe ngu Terry

Umnikazi wombuzo

No answer---disabling flash protection mode is # * dangerous

No answer---disabling flash protection mode is '''# * dangerous'''

Umnikazi wombuzo

**dangerous**

'''**dangerous**'''