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Firefox Crashing Upon Start-Up

Kuphostiwe

Hey everybody, so, I don't know exactly what happened because I don't use the home computer but somewhere within the last 3 days my family has been unable to use Firefox and the Crash Reporter shows up immediately upon start-up. We've had this problem before and the simple fix was always to cleanly uninstall Firefox then reinstall but this has not worked this time.

The most recent crash ID is: bp-2e0f2068-0914-4854-adb5-55bff2160317 (3/17/2016 12:16 P.M.) Another ID: bp-f2b740d9-3815-4eea-b07a-4ab9a2160317 (3/17/16 11:06 A.M.) Another ID is: bp-c9e99a7b-8839-4978-8706-a500e2160317 (3/17/16 10:21 A.M.)


Within the report, the only file flagged as missing is IPSEng32.dll

Hey everybody, so, I don't know exactly what happened because I don't use the home computer but somewhere within the last 3 days my family has been unable to use Firefox and the Crash Reporter shows up immediately upon start-up. We've had this problem before and the simple fix was always to cleanly uninstall Firefox then reinstall but this has not worked this time. The most recent crash ID is: bp-2e0f2068-0914-4854-adb5-55bff2160317 (3/17/2016 12:16 P.M.) Another ID: bp-f2b740d9-3815-4eea-b07a-4ab9a2160317 (3/17/16 11:06 A.M.) Another ID is: bp-c9e99a7b-8839-4978-8706-a500e2160317 (3/17/16 10:21 A.M.) Within the report, the only file flagged as missing is IPSEng32.dll

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • WildTangent Games App V2 Presence Detector
  • Shockwave Flash 21.0 r0
  • Google Update
  • 5.1.41212.0
  • DivX Web Player version 3.5.0.5
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Unity Player 5.0.3f2
  • Facebook Video Calling Plugin
  • Next Generation Java Plug-in 10.60.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • DivX VOD Helper Plug-in
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • VLC media player Web Plugin 2.0.6
  • Facebook Desktop Plugin
  • CouponNetwork Coupon Activator
  • Nexon Game Controller
  • Pando Web Plugin
  • NPWLPG
  • McAfee ScanAndRepair Browser Plug in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • MSN® Toolbar
  • CANON iMAGE GATEWAY Mycamera Plugin

Isisebenziso

  • Firefox 20.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • I-URL Yokweseka: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Izandiso

  • Troubleshooter 1.1a.1-signed (troubleshooter@mozilla.org)
  • ADB Helper 0.8.7 (adbhelper@mozilla.org) (Akusebenzi)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com) (Akusebenzi)
  • HP Smart Print 1.0.8.1 (quickprint@hp.com) (Akusebenzi)
  • MSN Toolbar 4.0 (msntoolbar@msn.com) (Akusebenzi)
  • Norton Identity Safe 2016.5.6.90 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Akusebenzi)
  • Search Helper Extension 1.0 ({27182e60-b5f3-411c-b545-b44205977502}) (Akusebenzi)
  • Unfriend Checker 1.0 (uc@uc.com) (Akusebenzi)
  • Valence 0.3.5 (fxdevtools-adapters@mozilla.org) (Akusebenzi)
  • WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDescription2:
  • adapterDeviceID: 0x0000
  • adapterDeviceID2:
  • adapterDrivers: vga framebuf vga256 vga64k
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x0000
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17568
  • driverDate:
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.filesystem_reported: 1
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: false
  • browser.sessionstore.upgradeBackup.latestBuildID: 20160210153822
  • browser.startup.homepage: https://search.protectedio.com/?u=2dcd6e0fb051f22b6d5d76ccede22f13&c=p1&src=hp&inst=1445107537
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.warnOnClose: False
  • browser.urlbar.userMadeSearchSuggestionsChoice: True
  • dom.apps.reset-permissions: True
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • font.internaluseonly.changed: True
  • gfx.crash-guard.d3d11layers.appVersion: 44.0.2
  • gfx.crash-guard.d3d11layers.deviceID: 0x9710
  • gfx.crash-guard.d3d11layers.driverVersion: 8.702.0.0
  • gfx.crash-guard.d3d11layers.feature-d2d: True
  • gfx.crash-guard.d3d11layers.feature-d3d11: True
  • gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: True
  • gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: True
  • gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: False
  • gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: False
  • gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: True
  • gfx.crash-guard.status.d3d11layers: 2
  • gfx.crash-guard.status.d3d9video: 2
  • gfx.crash-guard.status.glcontext: 2
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.driver-init.appVersion: 42.0
  • gfx.driver-init.deviceID: 0x9710
  • gfx.driver-init.driverVersion: 8.702.0.0
  • gfx.driver-init.feature-d2d: True
  • gfx.driver-init.feature-d3d11: True
  • gfx.driver-init.status: 2
  • layers.acceleration.disabled: True
  • media.gmp-eme-adobe.abi: x86-msvc-x64
  • media.gmp-eme-adobe.lastUpdate: 1453854339
  • media.gmp-eme-adobe.version: 15
  • media.gmp-gmpopenh264.abi: x86-msvc-x64
  • media.gmp-gmpopenh264.lastUpdate: 1453854340
  • media.gmp-gmpopenh264.version: 1.5.3
  • media.gmp-manager.buildID: 20160210153822
  • media.gmp-manager.lastCheck: 1458018928
  • media.hardware-video-decoding.failed: True
  • media.webrtc.debug.aec_log_dir: C:\Users\Delbert\AppData\Local\Temp/
  • media.webrtc.debug.log_file: C:\Users\Delbert\AppData\Local\Temp/WebRTC.log
  • media.youtube-ua.override.to: 43
  • network.auth.allow-subresource-auth: 2
  • network.cookie.prefsMigrated: True
  • network.predictor.cleaned-up: True
  • places.database.lastMaintenance: 1457720855
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateClearSavedPwdsOnExit: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.ssl.errorReporting.automatic: True

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Cha
philipp
  • Top 25 Contributor
  • Moderator
5304 izisombululo 23419 izimpendulo
Kuphostiwe

Impendulo Ewusizo

hi, thanks for providing some crash ids. this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

afterwards you should Update Firefox to the latest release and refresh the browser!

hi, thanks for providing some crash ids. this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars. afterwards you should [[Update Firefox to the latest version]] and [[Refresh Firefox - reset add-ons and settings|refresh the browser]]!