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cannot uninstall firefox either in windows normal mode or safe mode in Windows Vista SP2

  • 4 uphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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The problem originally started with a message saying Could not load XPCOM or similar.i have windows vista sp2, and had mf version 37.0.2. Ive tried uninstalling from the add / remove programs but nothing happens, ive tried the same in safe mode - again nothing happens. i.e i cant even install it ! grrr .

ive downloaded the latest version ; beta version , but when i try installing it, it keeps saying something like , a previous version of firefox is uninstalling (when its not!) please reboot your pc, i do this , but too of no effect, - this msge keeps coming up when im trying to install the latest version.

All Replies (4)

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Hi, the usual procedure with Could not load XPCOM, is to do a clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

However, since you are using Vista, please first see How can I get the latest version of Firefox on Windows XP or Vista?.

General info on performing a clean reinstall of Firefox:

  1. Download the latest Desktop version of Firefox from (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

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this seems to have made it worse. I cant connect to the internet via any of the browsers now.??? strangley in network sharing centre - i have full proper internet connection with no problems with it. i.e no red crosses and full bars

any advice please?

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Hi, have a look at your PCs firewall and anti-virus settings. If necessary, to test, you could try temporarily disabling them.

It might also be worth rebooting your router/modem.

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If you are still having problems removing Firefox; Download Firefox For All languages And Systems {web link} Save the file. Then;

Start your Computer in safe mode.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

Okulungisiwe ngu FredMcD