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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can no longer go to from Firefox or use Firefox in any way. Can you help?

  • 4 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu jscher2000

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I have been using Firefox for years. Now it has stopped working. When I try to go onto "AOL.Com?," I get this pop-up message: Unable to connect

Firefox can't establish a connection to the server at

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Please do not post your personal information on the forum

Okulungisiwe ngu Moses

All Replies (4)

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You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, history, cookies, passwords, cache, and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

Try to disable IPv6 (check for other possible causes as well).

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I've tried for three days and I still can't get on Firefox, and now I get the message entitled, "Forget About This Site." Amazing. You...Mozilla Firefox, is telling me to "forget about this site." OK then, , I'll switch to Google Chrome. No need to reply... I'll take your advise and go. I'm gone!

Okulungisiwe ngu John99

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We were trying to help you, and offered relevant advice, for commencing troubleshooting the problem; however you are free to use any browser of your choice.

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Hi RDJeffress, I don't think you understood cor-el's suggestion.

"Forget about this site" is a very deep kind of cleaning of site-specific data you can do in Firefox. It goes beyond the cache and cookies to clear EVERYTHING Firefox knows about a site.

Is AOL the only site you have a problem loading or does this affect other sites as well? If it's more than one site but less than all sites, can you spot a pattern? Does it make any difference whether it's an HTTP or HTTPS address?