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Unable to open http://www.uppclonline.com

Kuphostiwe

I am from India. I have Windows 7 SP1 installed on my PC Desktop that is used for home-based work. I am using Firefox version 44.0.1 I have Avast Free Antivirus version 11.1.2253 Though Firefox is my default browser, I also have installed IE 11 and Chrome browsers My problem of opening the said website started in Aug-Sep 2015. The site is used for paying my Electricity Bills online. Other computers, like from cyber cafes are able to open the said website. In my Windows Firewall I have also removed and re-instated Firefox. I am getting the undermentioned message error that I have always reported to FF support:

https://www.uppclonline.com/dispatch/Portal/appmanager/uppcl/wss?_nfpb=true&_pageLabel=uppcl_loginreg_login&pageID=LR_002

Secure Connection Failed

The connection to the server was reset while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Report this error ▼

I am from India. I have Windows 7 SP1 installed on my PC Desktop that is used for home-based work. I am using Firefox version 44.0.1 I have Avast Free Antivirus version 11.1.2253 Though Firefox is my default browser, I also have installed IE 11 and Chrome browsers My problem of opening the said website started in Aug-Sep 2015. The site is used for paying my Electricity Bills online. Other computers, like from cyber cafes are able to open the said website. In my Windows Firewall I have also removed and re-instated Firefox. I am getting the undermentioned message error that I have always reported to FF support: https://www.uppclonline.com/dispatch/Portal/appmanager/uppcl/wss?_nfpb=true&_pageLabel=uppcl_loginreg_login&pageID=LR_002 Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Report this error ▼

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.74.2 for Mozilla browsers
  • Shockwave Flash 20.0 r0
  • Yahoo Application State Plugin version 1.0.0.7

Isisebenziso

  • Firefox 44.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; rv:44.0) Gecko/20100101 Firefox/44.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/44.0.1/WINNT/en-US/

Izandiso

  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Akusebenzi)
  • Avast Online Security 10.3.3.39 (wrc@avast.com) (Akusebenzi)
  • WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 6410D
  • adapterDescription2:
  • adapterDeviceID: 0x9644
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 8-3-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1004
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6410D Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

I can see the login page ok

The page being reset could relate to a problem with the site or a problem with a slow connection, and trying again may help.

I am not seeing the error about

the authenticity of the received data could not be verified.

It is possible security software is causing this problem, because it interferes and in some case uses a relatively low security certificate. It may help if you temporarily disable your security software and then try again.

This article list solutions to some common problems where an error message is received.

I can see the login page ok * https://www.uppclonline.com/dispatch/Portal/appmanager/uppcl/wss?_nfpb=true&_pageLabel=uppcl_loginreg_login&pageID=LR_002 The page being reset could relate to a problem with the site or a problem with a slow connection, and trying again may help. I am not seeing the error about the authenticity of the received data could not be verified. It is possible security software is causing this problem, because it interferes and in some case uses a relatively low security certificate. It may help if you temporarily disable your security software and then try again. This article list solutions to some common problems where an error message is received. * [[What does "Your connection is not secure" mean?]]

Umnikazi wombuzo

I have tried a number of times to open the site, but I failed. This is even after running Malware Anti-Malware and Avast Free Antivirus. The 3G dongle gives good speed. I posted a similar query to Avast Forum, but they say "avast is not blocking the site." They asked me to troubleshoot which I did and have attached the various log .txt files to the above query. Reply is awaited. The attached files at Avast cannot be attached here as they are .txt files and not images. Regards & Thanks.

I have tried a number of times to open the site, but I failed. This is even after running Malware Anti-Malware and Avast Free Antivirus. The 3G dongle gives good speed. I posted a similar query to Avast [https://forum.avast.com/index.php?topic=183869.new;topicseen#new Forum], but they say "avast is not blocking the site." They asked me to troubleshoot which I did and have attached the various log .txt files to the above query. Reply is awaited. The attached files at Avast cannot be attached here as they are .txt files and not images. Regards & Thanks.
cor-el
  • Top 10 Contributor
  • Moderator
17671 izisombululo 159861 izimpendulo
Kuphostiwe

The www.uppclonline.com server doesn't send all intermediate certificates needed to build a complete certificate chain.

A server needs to send the full certificate chain that includes all required intermediate certificates. If you visit a server that doesn't send a full certificate chain then you will only get an untrusted error if Firefox hasn't stored this missing intermediate certificate because you have visited a server in the past that has send this certificate, but you do get an untrusted error if this intermediate certificate isn't stored yet.

You can download the intermediate certificate from this Verisign link and import the certificate in the Certificate Manager.

Do NOT set any trust bits when importing the certificate as those are only required for trusted root certificates and should never be set for intermediate certificates.

  • Tools > Options > Advanced > Certificates: View Certificates > Authorities
The www.uppclonline.com server doesn't send all intermediate certificates needed to build a complete certificate chain. *VeriSign Class 3 International Server CA - G3 *https://www.ssllabs.com/ssltest/analyze.html?d=www.uppclonline.com&latest A server needs to send the full certificate chain that includes all required intermediate certificates. If you visit a server that doesn't send a full certificate chain then you will only get an untrusted error if Firefox hasn't stored this missing intermediate certificate because you have visited a server in the past that has send this certificate, but you do get an untrusted error if this intermediate certificate isn't stored yet. You can download the intermediate certificate from this Verisign link and import the certificate in the Certificate Manager. *http://SVRIntl-G3-aia.verisign.com/SVRIntlG3.cer Do NOT set any trust bits when importing the certificate as those are only required for trusted root certificates and should never be set for intermediate certificates. *Tools > Options > Advanced > Certificates: View Certificates > Authorities

Okulungisiwe ngu cor-el

Umnikazi wombuzo

cor-el said

The www.uppclonline.com server doesn't send all intermediate certificates needed to build a complete certificate chain. A server needs to send the full certificate chain that includes all required intermediate certificates. If you visit a server that doesn't send a full certificate chain then you will only get an untrusted error if Firefox hasn't stored this missing intermediate certificate because you have visited a server in the past that has send this certificate, but you do get an untrusted error if this intermediate certificate isn't stored yet. You can download the intermediate certificate from this Verisign link and import the certificate in the Certificate Manager. Do NOT set any trust bits when importing the certificate as those are only required for trusted root certificates and should never be set for intermediate certificates.
  • Tools > Options > Advanced > Certificates: View Certificates > Authorities

I reinstalled Mozilla Firefox as Avast forum felt that Firefox was corrupted. The I downloaded and inserted the said Certificate. Yet the damn site does not open.

''cor-el [[#answer-852360|said]]'' <blockquote> The www.uppclonline.com server doesn't send all intermediate certificates needed to build a complete certificate chain. *VeriSign Class 3 International Server CA - G3 *https://www.ssllabs.com/ssltest/analyze.html?d=www.uppclonline.com&latest A server needs to send the full certificate chain that includes all required intermediate certificates. If you visit a server that doesn't send a full certificate chain then you will only get an untrusted error if Firefox hasn't stored this missing intermediate certificate because you have visited a server in the past that has send this certificate, but you do get an untrusted error if this intermediate certificate isn't stored yet. You can download the intermediate certificate from this Verisign link and import the certificate in the Certificate Manager. *http://SVRIntl-G3-aia.verisign.com/SVRIntlG3.cer Do NOT set any trust bits when importing the certificate as those are only required for trusted root certificates and should never be set for intermediate certificates. *Tools > Options > Advanced > Certificates: View Certificates > Authorities </blockquote> I reinstalled Mozilla Firefox as [https://forum.avast.com/index.php?topic=183869.new;topicseen#new Avast forum] felt that Firefox was corrupted. The I downloaded and inserted the said Certificate. Yet the damn site does not open.