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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Hi, I lost my sync. Found no old items in my new system.. I am sure my last browser had synced fully.

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After logging in to new browser, I am not seeing any old browser bookmarks or history. I guess i lost everything..

Please help

Isisombululo esikhethiwe

Did you connect to Sync on that "new system"? https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer#w_connect-additional-devices-to-sync

If you happened to reset your Sync Password before [or as you were] connecting to Sync on that "new system", your data is gone. The Password is the "key" for your data and without the original "key" your data is useless - it can't be decrypted.

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Isisombululo Esikhethiwe

Did you connect to Sync on that "new system"? https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer#w_connect-additional-devices-to-sync

If you happened to reset your Sync Password before [or as you were] connecting to Sync on that "new system", your data is gone. The Password is the "key" for your data and without the original "key" your data is useless - it can't be decrypted.

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Ahh Ok :( yes i did. It was all in a same day.


I changed to new password in Old Browser.

Then i moved to New system entered new password, it was not logging in. then i retried with old password i used in previos system, that failed too. then i reset the password in new system


Hmm I never thought i will loose my data..

( :(

Thanks for response.