Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 17 uphendule
  • 2 zinale nkinga
  • 71 views
  • Igcine ukuphendulwa ngu jscher2000

more options

Mozilla Crash Reports Search

   Product: 

Select Version: Report:

Super Search Firefox 44.0.2 Crash Report [@ SHA512_Compress ] Search Mozilla Support for Help ID: bp-b4d541f1-fbf0-4df4-bf6d-13feb2160221 Signature: SHA512_Compress

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature SHA512_Compress More Reports Search UUID b4d541f1-fbf0-4df4-bf6d-13feb2160221 Date Processed 2016-02-21T06:07:06.384087+00:00 Uptime 5 Last Crash 172506 seconds before submission Install Age 798676 since version was first installed. Install Time 2016-02-12 00:15:39 Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows NT OS Version 10.0.10586 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 60 stepping 3 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffa4bff2c6 User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x13c2, AdapterSubsysID: 29743842, AdapterDriverVersion: 10.18.13.6191 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+

Processor Notes processor_ip-172-31-4-164_1322; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Hyper-V RAW : 2 : 1 : 

Adapter Vendor ID

0x10de

Adapter Device ID

0x13c2

Total Virtual Memory

4294836224

Available Virtual Memory

3660476416

System Memory Use Percentage

17

Available Page File

46260576256

Available Physical Memory

21323792384

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread (59) Frame Module Signature Source 0 freebl3.dll SHA512_Compress security/nss/lib/freebl/sha512.c 1 freebl3.dll SHA512_Update security/nss/lib/freebl/sha512.c 2 softokn3.dll NSC_DigestUpdate security/nss/lib/softoken/pkcs11c.c 3 nss3.dll PK11_DigestOp security/nss/lib/pk11wrap/pk11cxt.c 4 xul.dll mozilla::psm::CertIDHash security/certverifier/OCSPCache.cpp 5 xul.dll mozilla::psm::OCSPCache::Entry::Init(mozilla::pkix::CertID const&) security/certverifier/OCSPCache.cpp 6 xul.dll mozilla::psm::OCSPCache::Put(mozilla::pkix::CertID const&, mozilla::pkix::Result, mozilla::pkix::Time, mozilla::pkix::Time) security/certverifier/OCSPCache.cpp 7 xul.dll mozilla::psm::NSSCertDBTrustDomain::VerifyAndMaybeCacheEncodedOCSPResponse(mozilla::pkix::CertID const&, mozilla::pkix::Time, unsigned short, mozilla::pkix::Input, mozilla::psm::NSSCertDBTrustDomain::EncodedResponseSource, bool&) security/certverifier/NSSCertDBTrustDomain.cpp 8 @0x4a

Show other threads Mozilla Crash Reports - Powered by Socorro - All dates are UTC

   User Documentation API Source Privacy Policy 
   Sign in

Okulungisiwe ngu cor-el

All Replies (17)

more options

Please provide the Crash Report ID string.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

more options

The crash report is several pages of data. We need the report numbers to see the whole report.


Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows NT OS Version 10.0.10586

bp-b4d541f1-fbf0-4df4-bf6d-13feb2160221

Signature SHA512_Compress

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.

If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate. If that didn't help then also try to remove/rename the secmod.db file.

You can use this button to go to the current Firefox profile folder:


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

Here are the first 5 crash reports. I hope that this helps. I can access my email or visit some of my sites with the flash player not working.

bp-b4d541f1-fbf0-4df4-bf6d-13feb2160221 bp-25d47f49-c32b-481f-9e93-599272160221 bp-243dccac-1e05-4a2f-b49a-036512160221 bp-19571b77-70cf-40de-a5a5-cf65d2160221 bp-49327c32-1f91-401b-b1a8-f4bca2160221

Okulungisiwe ngu cor-el

more options

Signature SHA512_Compress

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

I tried your suggestions but I am still having the same problem. i was thinking about doing a clean boot install or windows 10 pro, but i don't know if it would fix the problem. Any suggestions about what I should do next?

more options

Before doing anything drastic, could you try this, in case Firefox's program files have become corrupted:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 44.0.2 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) For maximum compatibility, choose the 32-bit version.

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder as follows:

(32-bit Firefox on 64-bit Windows)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(Other systems)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Will Firefox start up?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins

In case there are other issues in the settings folder, you could do this three-minute experiment:

Create a new Firefox profile

A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.

Exit Firefox and start up in the Profile Manager using the Windows Run dialog (Window key + r) or the system search box -- paste the following and press Enter:

firefox.exe -P

Don't delete anything here!

Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button, assign a name like TEST2016, and skip the option to relocate the profile folder. After creating the profile, select it and start Firefox in that profile.

Any difference?

When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.

more options

Tried your suggestion. Firefox still doesn't work correctly. I can't edit the background, I can't view everything from the mozilla help menu and it is still saying connection not secured for most of my sites.

more options

Jeff33990 said

Tried your suggestion. Firefox still doesn't work correctly. I can't edit the background, I can't view everything from the mozilla help menu and it is still saying connection not secured for most of my sites.

Which suggestion(s) stopped the crashing and allowed you to experience these other issues?

more options

I'm going offline. Regarding this --

Jeff33990 said

... it is still saying connection not secured for most of my sites.

-- the problem usually is one of the following:

(1) Error in your system's date, time, or time zone, which throws off certificate validity checks. Sometimes allowing computers to use an internet-based time source can introduce this problem.

(2) Firefox not being set up to work with your security software that intercepts and filters secure connections. Products with this feature include Avast, BitDefender, Bullguard, ESET, and Kaspersky; AVG LinkScanner / SurfShield can cause this error on search sites.

(3) On Windows 10, Firefox not being set up to work with the parental control software Microsoft Family Safety. (To test by turning it off, see: http://windows.microsoft.com/en-us/wi.../turn-off-microsoft-family-settings)

(4) Malware on your system intercepting secure connections.

If you have any of those specific security products:

That would be the first thing to check. This support article will walk you through it: How to troubleshoot security error codes on secure websites.

If none of those ring a bell:

You could inspect a sample certificate to see whether that points to the culprit. If you want to try that now, here's how I suggest starting:

Load my test page at: https://jeffersonscher.com/res/jstest.php

You likely will get an error page. Expand the "Advanced" button and look for an Add Exception button.

Note: You don't need to complete the process of adding an exception -- I suggest not adding one until we know this isn't a malware issue -- but you can use the dialog to view the information that makes Firefox suspicious.

Click Add Exception, and the certificate exception dialog should open.

Click the View button. If View is not enabled, try the Get Certificate button first.

This should pop up the Certificate Viewer. Look at the "Issued by" section, and on the Details tab, the Certificate Hierarchy. What do you see there? I have attached a screen shot for comparison.

more options

I tried your idea about making a new firefox profile and I still had the same problems. As for this solution, I kept getting bsod with some different error messages that caused firefox to crash everytime I tried to open it. Then these problems started to happen. I don't know why and how to prevent them from happening again.

more options

Please post your crash reports for the last few days.

more options

Blue screen crashes usually involve a device driver incompatibility, most commonly display drivers since those are a browser's bread and butter. Firefox's Safe Mode minimizes the potential for those kinds of crashes because it disables Firefox's hardware acceleration features. More on the later.

Could you keep a camera handy and photograph the blue screen if you see it again? There certainly are a range of possible issues, including bad memory chips, but I don't know whether you can extract the information post-crash or the only chance to see it is that blue screen.


Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

You can disable Firefox from using hardware acceleration here:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This takes effect the next time you start Firefox in regular (non-Safe) mode.

Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether any graphics card/chipset driver updates are available for your system. This article suggest safe ways to do that: Upgrade your graphics drivers to use hardware acceleration and WebGL

more options

I need to know if firefox will work in the newest version of Windows 10 Pro. I downloaded and installed version 1511 build and I started having problems with firefox. Should I have any problems with the browser or maybe it is with the new Windows 10 Pro build.

more options

Jeff33990 said

I need to know if firefox will work in the newest version of Windows 10 Pro. I downloaded and installed version 1511 build and I started having problems with firefox.

Is that a standard update that everyone should have received recently? If so, we could expect to see a lot of reports of whatever the latest symptoms are. (I'm pretty sure Microsoft doesn't give Mozilla pre-release versions of Windows for testing, so past threads may not be helpful.)

more options

I just finished re-installing windows 10 build 10 1511 and it seems to have fixed whatever has been causing the problem with firefox. I just hope that it doesn't happen again. Any thoughts about how to prevent that from happening again?

more options

Since I don't know the root cause of the recent troubles, no, I don't have any recommendations, except make backups. Back up and restore information in Firefox profiles