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I updated flash player but firefox disabled it. The plugin doesn't appear in my list and now I am not able to watch any videos. I have firefox v. 44.0.1.

Kuphostiwe

Flash player was updated successfully, according to Adobe, but when I try to play a video I get a message that basically means I don't have flash player at all. Using Firefox help, I went to the plugins page to choose Always Activate for the plugin but it doesn't appear in my listing of plugins. I've restarted my browser, computer, and modem. I've downloaded flash repeatedly. I get 2 popup messages about Firefox disabling something but they disappear before I can read them or click on them. I have Windows 10, Firefox version 44.0.1 and was downloading flash version 20.0.0.306. Can you tell me what is happening and how I can fix it? Thank you

Flash player was updated successfully, according to Adobe, but when I try to play a video I get a message that basically means I don't have flash player at all. Using Firefox help, I went to the plugins page to choose Always Activate for the plugin but it doesn't appear in my listing of plugins. I've restarted my browser, computer, and modem. I've downloaded flash repeatedly. I get 2 popup messages about Firefox disabling something but they disappear before I can read them or click on them. I have Windows 10, Firefox version 44.0.1 and was downloading flash version 20.0.0.306. Can you tell me what is happening and how I can fix it? Thank you

Eminye Imininingwane Yohlelo

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  • ActiveTouch General Plugin Container Version 105
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • Version 5.41.3.0
  • Google Update
  • Next Generation Java Plug-in 11.71.2 for Mozilla browsers
  • MetaStream 3 Plugin r4
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NPWLPG
  • 5.1.41212.0
  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 44.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/44.0.1/WINNT/en-US/

Izandiso

  • Adblock Plus 2.7.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • HTTPS-Everywhere 5.1.0 (https-everywhere@eff.org)
  • Kaspersky Protection 4.6.2.23.1 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com)
  • Dragon NaturallySpeaking Rich Internet Application Support 1.0.0.6 (jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 8610G
  • adapterDescription2:
  • adapterDeviceID: 0x990f
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 768
  • adapterRAM2:
  • adapterSubsysID: 1995103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 7-6-2015
  • driverDate2:
  • driverVersion: 15.200.1055.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 8610G Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

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John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

I do not see Flash Player as being installed, on your Firefox. (System info is middle right in this forum). Firefox may disable outdated FlashPlayer versions, but usually still gives you an option to use them.

Possibly you are checking with the wrong browser.

If you install FlashPlayer and it does not work please attach an image of the FlashPlayer test page as seen from Firefox

I do not see Flash Player as being installed, on your Firefox. (System info is middle right in this forum). Firefox may disable outdated FlashPlayer versions, but usually still gives you an option to use them. Possibly you are checking with the wrong browser. * Please visit Visit the Adobe test page using Firefox <br> https://www.adobe.com/software/flash/about/ * I think with Windows the current version of Flash Player is now v20.0.0.<s>2'''86'''</s> ''edit'': 20.0.0.'''386''' * Also see ** [[Install the Flash plugin to view videos, animations and games]] **[[Flash Plugin - Keep it up to date and troubleshoot problems]] If you install FlashPlayer and it does not work please attach an image of the FlashPlayer test page as seen from Firefox * [[How do I create a screenshot of my problem?]]

Okulungisiwe ngu John99

Umnikazi wombuzo

I went to the Firefox flash player page and used this link to download flash again: Note: If you are having problems with the Flash installer from Adobe's download page, you can use this Flash Player installer link to directly download the full installer.

It appeared to complete successfully but flash still does not appear in my list of plugins and videos will not play. I get this message: Hulu requires Flash Player 11.0.1.152 or higher. Please download and install the latest version of Flash Player before continuing.

As requested, a copy of the flash test page as seen from Firefox is attached.

I went to the Firefox flash player page and used this link to download flash again: ''Note: If you are having problems with the Flash installer from Adobe's download page, you can use this Flash Player installer link to directly download the full installer. '' It appeared to complete successfully but flash still does not appear in my list of plugins and videos will not play. I get this message: ''Hulu requires Flash Player 11.0.1.152 or higher. Please download and install the latest version of Flash Player before continuing.'' As requested, a copy of the flash test page as seen from Firefox is attached.
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

The test you show confirms you do not have a working FlashPlayer installed.

I tried the link in

Note: If you are having problems with the Flash installer from Adobe's download page, you can use this Flash Player installer link to directly download the full installer.

It worked fine for me. I opted to save the file. Located it and ran it by double clicking it. Entered an Admin password when prompted. Accepted Adobe's T&C. Restarted Firefox. It updated Flashplayer, and I note I got it wrong in my post above. The current version is now 20.0.0.306

Did you follow those steps ? Did you get any error messages ?

The test you show confirms you do not have a working FlashPlayer installed. I tried the link in <blockquote>Note: If you are having problems with the Flash installer from Adobe's download page, you can use this '''[http://download.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe Flash Player installer link]''' to directly download the full installer. </blockquote> It worked fine for me. I opted to save the file. Located it and ran it by double clicking it. Entered an Admin password when prompted. Accepted Adobe's T&C. Restarted Firefox. It updated Flashplayer, and I note I got it wrong in my post above. The current version is now 20.0.0.'''306''' Did you follow those steps ? Did you get any error messages ?

Okulungisiwe ngu John99

Umnikazi wombuzo

I followed those steps. The only messages I got were the 2 popup messages referenced in my original post. They disappeared too quickly for me to read anything more than that Firefox was disabling something. I did not get any error messages from Adobe, it seemed to think the install was successful.

I followed those steps. The only messages I got were the 2 popup messages referenced in my original post. They disappeared too quickly for me to read anything more than that Firefox was disabling something. I did not get any error messages from Adobe, it seemed to think the install was successful.
James
  • Top 25 Contributor
  • Moderator
1603 izisombululo 11348 izimpendulo
Kuphostiwe

20.0.0.235 and older is on blocklist but not the 20.0.0.267, 20.0.0.286, and the current 20.0.0.306 versions released since for Win/Mac. https://addons.mozilla.org/firefox/blocked/


You may have older versions still installed on system which can happen sometimes, more so if Firefox was still running with Flash Plugin in use at time.

Download the uninstaller https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Close Firefox, uninstall Flash versions, then install the new Flash Player, then start Firefox.

20.0.0.'''235''' and older is on blocklist but not the 20.0.0.'''267''', 20.0.0.'''286''', and the current 20.0.0.'''306''' versions released since for Win/Mac. https://addons.mozilla.org/firefox/blocked/ You may have older versions still installed on system which can happen sometimes, more so if Firefox was still running with Flash Plugin in use at time. Download the uninstaller https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Close Firefox, uninstall Flash versions, then install the new Flash Player, then start Firefox.

Umnikazi wombuzo

I ran the uninstaller, then downloaded flash. I received a message that the download was complete but flash is still not there. The flash test page still shows that I do not have flash installed. Please note that I have updated flash many times without any problems.

I ran the uninstaller, then downloaded flash. I received a message that the download was complete but flash is still not there. The flash test page still shows that I do not have flash installed. Please note that I have updated flash many times without any problems.
jscher2000
  • Top 10 Contributor
8839 izisombululo 72253 izimpendulo
Kuphostiwe

tammieross said

I ran the uninstaller, then downloaded flash. I received a message that the download was complete but flash is still not there.

When you downloaded the Flash installer, did it start running automatically? If not, you'll need to go to the Downloads list (click the arrow on the toolbar) and "open" it from there.

''tammieross [[#answer-842726|said]]'' <blockquote> I ran the uninstaller, then downloaded flash. I received a message that the download was complete but flash is still not there.</blockquote> When you downloaded the Flash installer, did it start running automatically? If not, you'll need to go to the Downloads list (click the arrow on the toolbar) and "open" it from there.

Umnikazi wombuzo

I downloaded it, opened it, and ran it. It ran automatically and ended with a message that flash had been uninstalled.

I downloaded it, opened it, and ran it. It ran automatically and ended with a message that flash had been uninstalled.
jscher2000
  • Top 10 Contributor
8839 izisombululo 72253 izimpendulo
Kuphostiwe

Flash was uninstalled first, but then you downloaded and ran the usual installer and it said it installed properly?

Flash was '''un'''installed first, but then you downloaded and ran the usual installer and it said it installed properly?

Umnikazi wombuzo

Yes, it did

Yes, it did
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

So have you tested it again ? No doubt you have, but if you confirm please.

Try to look at your Windows event logs doe that give any clue to what is happening ?

It is probably time to consider in this order and testing the uninstall and install between each stage

  1. Temporarily disable any security related software.
  2. Try in Firefox's safemode
    Troubleshoot Firefox issues using Safe Mode
  3. A Firefox refresh/reset. Please note that removes any Firefox extensions you have installed, so you may wish to bookmark their home or support sites prior to trying that
    Refresh Firefox - reset add-ons and settings
  4. A clean Install: details next

Clean Install

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

So have you tested it again ? No doubt you have, but if you confirm please. Try to look at your Windows event logs doe that give any clue to what is happening ? * Win 7 http://www.sevenforums.com/tutorials/226084-event-viewer-open-use-windows-7-a.html * '''Windows 10''' http://www.dummies.com/how-to/content/how-to-use-event-viewer-in-windows-10.html It is probably time to consider in this order and testing the uninstall and install between each stage # Temporarily disable any security related software. # Try in Firefox's safemode <br> [[Troubleshoot Firefox issues using Safe Mode]] # A Firefox refresh/reset. Please note that removes any Firefox extensions you have installed, so you may wish to bookmark their home or support sites prior to trying that<br> [[Refresh Firefox - reset add-ons and settings]] # A clean Install: details next ------- === Clean Install === Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]].