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Comcast recently changed their web page and I am unable to connect?

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Comcast (my.xfinity.com) recently changed their web page (looks like they added more content/adds). The page never stops loading. It stops and then starts up again. Firefox would crash when I directed to this page. I refreshed Firefox and then uninstalled and reinstalled it from control panel. Now I have deleted all "history". I have also upgraded the modem to be Docsis 3.0 compliant when I couldn't solve this problem by software changes. I was using a Docsis 2.0 compliant modem before this problem. Comcast service came today and made the connection work with Internet Explorer and indicated my problem was Firefox.

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Yes, http://my.xfinity.com/ did come out with a new design for their logged in user homepage, but I am not seeing any particular issues with it as far as slow loading. The page doesn't load all its content initially, additional content is loaded as 'you' scroll down the page while retaining the already loaded content. If you do leave that page to view a video and don't open that video in a tab or in a new page, when you 'go back' to the homepage it does seem to take a lot of time to reload the homepage and place you back to where you left off reading. All data needs to reload, not just the 'initial fast load' that you get when you first open that page; depending upon how far down the page you were when you left that page.

Comcast has chosen to open media links in the same 'window'. If you scroll down to almost the bottom and click on their "We Heard You & We're On It - Learn More", that in-house promo article will open in a new tab (or window depending upon your window / tab setting).

I use a {middle-click} [on the scroll wheel] to 'force' a new tab to open so I can stay on the homepage and not have it reload again when I want go back to it; simply close that tab and the homepage is there. {Ctrl + Click} works too, along with {right-click} and "Open Link in New Tab" from the contextual menu.