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Firefox won't let me login my Office 365 College email account anymore but Microsoft Edge or Explorer do

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  • Igcine ukuphendulwa ngu FredMcD

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I use to be able to log on my Office 365 college email account with Firefox, but now it is not working anymore. When I click on the email link of my college website, it is suppose to open a new tab directing me to my Office 365 college email. But now the tab leads to Office 365 main login page with my college email address and a box to enter my password. When I enter my password, it says it doesn't recognize my email account or password. I already called my college IT department and they told me it was an issue with Firefox, not the college account. I can access my college email account with Explorer or Edge, but not with Firefox anymore. It did an update the other day, and it worked again for a couple days. Now it's not working again. Can someone help please?

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It could be the link you are using had been changed on the server.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.