X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I am trying to create a sync account via "Sign Into Sync"/"Create Account" menu links, but keep getting an error that an internet connection is required

Kuphostiwe

Also tried via your website but got a "Server Not Found" error.

Also tried via your website but got a "Server Not Found" error.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 19.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0

Eminye Imininingwane

guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Hi susangmo, Thank you for reporting this. I understand that when you try to create a sync account that there is a connection error, I am happy to help troubleshoot.

  1. Please open up the webpage to the sign up for an account
  2. Then click non Tools > Web Developer > Network
  3. Then please try to sign up for the account, wait for the error and take a screenshot of the whole page/Network tool.

Please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hi susangmo, Thank you for reporting this. I understand that when you try to create a sync account that there is a connection error, I am happy to help troubleshoot. #Please open up the webpage to the sign up for an account #Then click non Tools > Web Developer > Network #Then please try to sign up for the account, wait for the error and take a screenshot of the whole page/Network tool. Please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!
Vlad Filippov 2 izisombululo 22 izimpendulo
Kuphostiwe

susangmo said

Also tried via your website but got a "Server Not Found" error.

Hello! Are you able to access this page https://accounts.firefox.com/ if you open a new tab in your browser?

Please let us know, thanks!

''susangmo [[#question-1106717|said]]'' <blockquote> Also tried via your website but got a "Server Not Found" error. </blockquote> Hello! Are you able to access this page https://accounts.firefox.com/ if you open a new tab in your browser? Please let us know, thanks!
Vlad Filippov 2 izisombululo 22 izimpendulo
Kuphostiwe

Vlad Filippov said

susangmo said
Also tried via your website but got a "Server Not Found" error.

Hello! Are you able to access this page https://accounts.firefox.com/ if you open a new tab in your browser?

Please let us know, thanks!

Sorry I posted the wrong link, are you able to open https://api.accounts.firefox.com/ ?

You should get something like this in the tab:

``` {

 "version": "1.53.1",
 "commit": "aa7d2d2486d0ab850189c18a6eebbf9c32445925",
 "source": "https://github.com/mozilla/fxa-auth-server.git"

} ```

''Vlad Filippov [[#answer-837460|said]]'' <blockquote> ''susangmo [[#question-1106717|said]]'' <blockquote> Also tried via your website but got a "Server Not Found" error. </blockquote> Hello! Are you able to access this page https://accounts.firefox.com/ if you open a new tab in your browser? Please let us know, thanks! </blockquote> Sorry I posted the wrong link, are you able to open https://api.accounts.firefox.com/ ? You should get something like this in the tab: ``` { "version": "1.53.1", "commit": "aa7d2d2486d0ab850189c18a6eebbf9c32445925", "source": "https://github.com/mozilla/fxa-auth-server.git" } ```