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Since updating to Firefox 44.0 trusteer software does not work. i have downloaded the trusteer software mutilple times and reloaded / installed the software.

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  • Igcine ukuphendulwa ngu James

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My bank uses Trusteer software from IBM to keep fraud down. Since the update to firefox 44.0 the trusteer software is not running in firefox. Website continues to ask me to download the software. I have reloaded the Trusteer software multiple times today and re-started the PC as well. Trusteer is working on my PC because I used Internet Explorer (v 11.0.26) to access my banking information.

Isisombululo esikhethiwe

Download the Release version from here: https://www.mozilla.org/en-US/firefox/fx/#desktop or here: https://www.mozilla.org/en-US/firefox/all/ (full, off-line installer version)

Un-install that Beta version, then install the Release version. Your Profile won't be touched, so your bookmarks, that Trusteer extension, and other 'data' are safe.

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All Replies (5)

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hi jlitzelman, if you have a problem with trusteer, please get in contact with their support directly. they are usually quite fast to respond on issues: https://www.trusteer.com/support/submit-ticket

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Uhh, the Firefox 44.0 version hasn't been officially released yet. Scheduled for tomorrow, Tuesday Jan 26 .

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FOR SOME REASON MY BROWSER WAS MARKED "BETA". Could have happened when I Upgraded to windows 10. But I cannot find a way to revert back to an older working release.

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Isisombululo Esikhethiwe

Download the Release version from here: https://www.mozilla.org/en-US/firefox/fx/#desktop or here: https://www.mozilla.org/en-US/firefox/all/ (full, off-line installer version)

Un-install that Beta version, then install the Release version. Your Profile won't be touched, so your bookmarks, that Trusteer extension, and other 'data' are safe.

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jlitzelman said

FOR SOME REASON MY BROWSER WAS MARKED "BETA". Could have happened when I Upgraded to windows 10.

You likely installed what was a Beta build of a version (there can be six to twelve beta builds for a version) at some point instead of the current release and continued on Beta channel since.