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Firefox continues to crash

  • 13 uphendule
  • 2 zinale nkinga
  • 175 views
  • Igcine ukuphendulwa ngu FredMcD

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for the last 3 days Firefox crashes after 3 - 20 minutes - no real consistent time or status as far as what I am doing. so far I have done the following with no success: 1. refreshed Firefox; 2. restarted Firefox in safe mode; 3. restarted Firefox with all add-ins / plug-ins disabled; 4. uninstalled Firefox and reloaded it from Mozilla site; 5. after reloading Firefox I again tried the refresh and safe mode restarts and still had crashes.

I am running Firefox on a HP destop with Windows 10. Hibernation and sleep are disabled and the power setting does not have the hard drive shutting down. Crashes happened while on websites as well has just working with Firefox settings. But did have several websites in my homepages - Google mail & calendar, Facebook, Linked-in, and Google - but also had the problem with just the default homepage from the reset option open. The upgrade to Windows 10 was done several months ago and Firefox operated fine until 3 days ago (generally used daily for several hours). Microsoft Edge does not have this crashing problem - but I still prefer Firefox and want to fix it. Any suggestions about what to try next??? I would appreciate any suggestions.

Okulungisiwe ngu tew1948

Isisombululo esikhethiwe

bp-617d84a5-f76f-4c4d-a577-a311b2160123

Signature nsAppShell::ProcessNextNativeEvent

Attention Sumo's there are 10 related bug reports

rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport


Disable Rapport. Is the problem still there?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (13)

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Let's see some of your most recent Crash Reports. Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Here are the last 5 crash reports: bp-617d84a5-f76f-4c4d-a577-a311b2160123 1/23/2016 12:40 PM bp-3e140f0f-28b3-4a3f-ad78-369f12160123 1/23/2016 12:35 PM bp-21837f34-e591-4072-ab3a-940332160123 1/23/2016 12:17 PM bp-63596176-239a-43a6-ab7c-01fbe2160123 1/23/2016 11:45 AM bp-4fe65e79-6d4f-4308-bb34-897b62160123 1/23/2016 11:32 AM bp-acafcc42-67f2-4ef9-91d8-9e23a2160120

Thanks for looking into this for me.

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Also here is the crash report from 3 days ago when the problem seem to have started. There were several other crashes between 1/20 and today but it looks like I did not report them. bp-acafcc42-67f2-4ef9-91d8-9e23a2160120 1/20/2016 12:23 PM

Thanks

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Isisombululo Esikhethiwe

bp-617d84a5-f76f-4c4d-a577-a311b2160123

Signature nsAppShell::ProcessNextNativeEvent

Attention Sumo's there are 10 related bug reports

rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport


Disable Rapport. Is the problem still there?

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bp-3e140f0f-28b3-4a3f-ad78-369f12160123

Signature base::MessagePumpWin::RunWithDispatcher

rooksbas.DLL = Windows

rooksdol.dll = Rapport

RapportGP.DLL

RapportTanzanEx430.DLL

RapportUtil.dll ++++++++++++++++++++++++++++++++++++++ bp-21837f34-e591-4072-ab3a-940332160123

Signature NS_ProcessNextEvent | mozilla::ipc::MessagePump::Run

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

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was finally able to disable rapport. Service shows as stopped and there are no processes running with a name related to Rapport. I will let you know if crash occurs again and send copy of new crash report - did crash a couple times while trying to disable rapport. Thanks

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will also try the AMD driver referenced in the link but want to give Firefox some more time after disabling Rapport so I am changing one thing at a time. Thanks again for your suggestions and I will let you know.

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tew1948 said

Here are the last 5 crash reports: bp-617d84a5-f76f-4c4d-a577-a311b2160123 1/23/2016 12:40 PM bp-3e140f0f-28b3-4a3f-ad78-369f12160123 1/23/2016 12:35 PM bp-21837f34-e591-4072-ab3a-940332160123 1/23/2016 12:17 PM bp-63596176-239a-43a6-ab7c-01fbe2160123 1/23/2016 11:45 AM bp-4fe65e79-6d4f-4308-bb34-897b62160123 1/23/2016 11:32 AM bp-acafcc42-67f2-4ef9-91d8-9e23a2160120 Thanks for looking into this for me.


How did you do that? Can you tell me?

Okulungisiwe ngu user1298613

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Thanks to all. Firefox has been working for over 90 minutes without problem. Disabling Rapport seems to be the solution for my problem. I will still try the AMD driver later but want to give this setup more time. Thanks again.

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johnmwc2 said

How did you do that? Can you tell me?

Do what? The crash reports? https://support.mozilla.org/en-US/questions/1106053#answer-834535

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sorry I realize I have hijacked your thread, I am having exactly the same problems of crashing all the time, and its helped me as well.

@FredMcD how do you disable Raport

thank you

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Does it have an icon near the clock? Right click and check the display.