Firefox keeps crashing
Since a week I can no longer open firefox, without crashing. I have tried it several times in safe mode or to rebuild FF.
Also a clean install did not work r may not import data at the clean install, is all. To do this, I had my firefox profile and also the folder which was just created rebuilding FF. What can I do now to make sure I get it working again?
Okulungisiwe ngu NoahSUMO
Isisombululo esikhethiwe
I have reinstalled Macbook and FF is working correct and the problem with the fonts is over!
Many thanks for your help!
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (7)
We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
- (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
(OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. - Open the 5 most recent files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Crash-ID: bp-f3bba0f2-277e-4143-a976-2c9172160120
Crash-ID: bp-eea6184d-faba-4ed3-bfdf-0a25c2160120
Crash-ID: bp-a71329e1-6248-48cf-af88-e07812160120
Crash-ID: bp-2e9129b0-f96e-4b89-a9dd-8a3f12160120
Crash-ID: bp-dd59df1b-1383-4b39-9257-2d6092160120
Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Mac OS X OS Version 10.10.5 14F1509
Signature libFontParser.dylib
libdispatch.dylib = ? Word for Mac
libCGXType.A.dylib = https://support.mozilla.org/en-US/questions/922974 Chosen Solution I removed some corrupt fonts and upgraded my OS. Problem resolved.
libsystem_kernel.dylib = ? Word for Mac
I have updated my macbook en checked the fonts, there are two corrupt fonts, but I only can remove one, the other is one of the few fonts that I can't remove.
I've called the big guys to help you. Good luck.
In the meantime it can be temporarily disabled: http://www.macissues.com/2014/04/18/how-to-troubleshoot-font-problems-in...
Since it is on start up, there might be a font trying to load that is crashing, Perhaps we can eliminate this by disabling the font and starting with a new profile: Profile Manager - Create, remove or switch Firefox profiles
Isisombululo Esikhethiwe
I have reinstalled Macbook and FF is working correct and the problem with the fonts is over!
Many thanks for your help!