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Choppy video in Firefox after upgrading to Windows 10

Kuphostiwe

Ever since I upgraded to Windows 10, I've been experiencing choppy video in Firefox. In particular, Youtube videos are frequently choppy when viewed fullscreen (but not otherwise, oddly enough), and Netflix is consistently choppy either way. Both seem to be fine in other browsers: Netflix, for example, is perfectly smooth in both Edge and Chrome.

Ever since I upgraded to Windows 10, I've been experiencing choppy video in Firefox. In particular, Youtube videos are frequently choppy when viewed fullscreen (but not otherwise, oddly enough), and Netflix is consistently choppy either way. Both seem to be fine in other browsers: Netflix, for example, is perfectly smooth in both Edge and Chrome.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Garmin Communicator Plug-In 4.1.0.0
  • Version 5.41.3.0
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NPWLPG
  • Shockwave Flash 20.0 r0
  • 5.1.41105.0
  • Enables interaction with CDF content.

Isisebenziso

  • Firefox 43.0.4
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/43.0.4/WINNT/en-US/

Izandiso

  • Adblock Plus 2.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Garmin Communicator 4.1.0.1-signed ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • New XKit 7.7.3-amo-unlisted (@new-xkit)
  • DivX Web Player 2.0.2.039 (DivXWebPlayer@divx.com) (Akusebenzi)
  • XKit 7.4.5 (xkit@studioxenix.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GT 750M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x0fe4
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 05fe1028
  • adapterSubsysID2: 05fe1028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10586.0
  • driverDate: 8-11-2015
  • driverDate2: 7-22-2015
  • driverVersion: 10.18.15.4271
  • driverVersion2: 10.18.13.5362
  • failures: [u'[GFX1-]: D3D11 layers disabled due to a prior crash.']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Yebo
FredMcD
  • Top 10 Contributor
4308 izisombululo 60487 izimpendulo
Kuphostiwe

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Umnikazi wombuzo

It doesn't appear to be a Flash issue, my browser uses HTML5 for YouTube videos. None of the suggestions at that Mozilla link (updating drivers, disabling hardward acceleration, disabling WebGL) made any noticeable difference.

It doesn't appear to be a Flash issue, my browser uses HTML5 for YouTube videos. None of the suggestions at that Mozilla link (updating drivers, disabling hardward acceleration, disabling WebGL) made any noticeable difference.
FredMcD
  • Top 10 Contributor
4308 izisombululo 60487 izimpendulo
Kuphostiwe
See if any of these links can help. https://support.mozilla.org/en-US/search?esab=a&w=1&q=HTML5

Okulungisiwe ngu FredMcD

Umnikazi wombuzo

I think you forgot to post the links.

(Unless you meant the links in your post, which, as I just mentioned, didn't help.)

Edit: Nevermind, didn't see the edit.

I think you forgot to post the links. (Unless you meant the links in your post, which, as I just mentioned, didn't help.) Edit: Nevermind, didn't see the edit.

Okulungisiwe ngu mvonhippel

FredMcD
  • Top 10 Contributor
4308 izisombululo 60487 izimpendulo
Kuphostiwe

My bad.

My bad.

Umnikazi wombuzo

After going through those links, changing YouTube from HTML5 to Flash fixed the issue there. I couldn't find anything that helps with the Netflix issue though.

After going through those links, changing YouTube from HTML5 to Flash fixed the issue there. I couldn't find anything that helps with the Netflix issue though.