Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Upload file not working in Firefox & Chrome - works fine in IE

  • 2 uphendule
  • 3 zinale nkinga
  • Igcine ukuphendulwa ngu cor-el

more options

Been using Firefox as main browser for years, a couple of updates have come through in the last 2 weeks and now I can no longer upload files to the likes of Facebook, Outlook e-mails & photobox. The same problem is replicated in Chrome but everything is working fine in IE (which I haven't used for years).

I can still upload files which are a few KB in size, but anything approaching 1 MB or above just stalls and fails.

Last time I managed to upload larger files (i.e. 1.3MB) successfully using Firefox was 16/12

Using Firefox 43.0.2, Chrome 47.0.2526.106 m and IE 11 for Windows 7

Operating System is Windows 7 Home Premium with Service Pack 1

Adobe Flash is up to date and I've tried clearing the cache, resetting firefox and running in safe mode - no joy.

All Replies (2)

more options

Update - have found that the same issue is affecting Microsoft Edge running on a tablet with Windows 10. On the same tablet IE again is able to carry out the upload no problem. Browser / website incompatibility issues? This is getting to be very frustrating!

more options

What security software do you have?

It is possible that security (Anti-Virus, firewall) is causing problems. Try to disable security software temporarily to see if that makes a difference.