Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwavalwa lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes 43.0.x

  • 12 uphendule
  • 24 zinale nkinga
  • 2614 views
  • Igcine ukuphendulwa ngu philipp

more options

Starting with version 43.0.0 Firefox started to crash on my machine. With 43.0.0 it happend a few times, but with 43.0.1 it crashes just after startup. I try to send a crash report every time it happens but it says there was a problem sending it. In the submit log it says "Crash report submission failure: Could not establish connection to the server". Because of this I do not have a directory of sumitted crash reports, only one with pending reports.

I have tried reinstalling Firefox twice, reset Firefox so no plugins or addons are installed but it still crashes shortly after startup. Even when it is open long enough for me to exit Firefox it crashes on exit.

I can include a few report ids but as they have not been sent I don't know how much good they will be: ea4782b8-f222-46f3-95a3-620a8b783844, 4cf5165b-3ad4-49c1-8615-6c2665799791, 7ac58778-bc59-44c3-8579-ba4be962a5a8. I do have the .dmp and .extra files for these crashes.

I am running Windows XP.

I have data from the troubleshooting page as RAW (JSON I guess) and text:

{

 "application": {
   "name": "Firefox",
   "version": "43.0.1",
   "buildID": "20151216175450",
   "userAgent": "Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-GB/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0,
   "remoteAutoStart": false
 },
 "modifiedPreferences": {
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.capacity": 1048576,
   "browser.cache.disk.filesystem_reported": 1,
   "browser.cache.frecency_experiment": 4,
   "browser.download.importedFromSqlite": true,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20151216175450",
   "browser.startup.homepage_override.mstone": "43.0.1",
   "browser.startup.homepage_override.buildID": "20151216175450",
   "dom.apps.reset-permissions": true,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "43.0.1",
   "gfx.crash-guard.d3d11layers.appVersion": "43.0.1",
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11": true,
   "gfx.crash-guard.d3d11layers.feature-d3d11": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11": false,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp": false,
   "gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle": true,
   "gfx.crash-guard.d3d11layers.feature-d2d": true,
   "gfx.crash-guard.status.glcontext": 3,
   "gfx.crash-guard.d3d11layers.driverVersion": "6.14.13.2049",
   "gfx.crash-guard.d3d11layers.deviceID": "0x1244",
   "gfx.crash-guard.status.d3d11layers": 2,
   "media.hardware-video-decoding.failed": true,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 20435,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "Direct3D 9",
   "windowLayerManagerRemote": true,
   "supportsHardwareH264": "No; Failed to create H264 decoder",
   "adapterDescription": "NVIDIA GeForce GTX 550 Ti",
   "adapterVendorID": "0x10de",
   "adapterDeviceID": "0x1244",
   "adapterSubsysID": "00000000",
   "adapterRAM": "Unknown",
   "adapterDrivers": "nv4_disp",
   "driverVersion": "6.14.13.2049",
   "driverDate": "6-21-2013",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "0.0.0.0",
   "direct2DEnabledMessage": [
     ""
   ],
   "webglRendererMessage": [
     ""
   ],
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   },
   "failures": [
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash."
   ],
   "indices": [
     0,
     6,
     2,
     3,
     4,
     5
   ]
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.10",
     "version": "4.10.10"
   },
   "NSS": {
     "minVersion": "3.20.1 Basic ECC",
     "version": "3.20.1 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.20.1",
     "version": "3.20.1"
   },
   "NSSSSL": {
     "minVersion": "3.20.1 Basic ECC",
     "version": "3.20.1 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.20.1 Basic ECC",
     "version": "3.20.1 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "crashes": {
   "submitted": [],
   "pending": 26
 },
 "extensions": [
   {
     "name": "Microsoft .NET Framework Assistant",
     "version": "0.0.0",
     "isActive": false,
     "id": "{20a82645-c095-46ed-80e3-08825760534b}"
   }
 ],
 "experiments": []

}

Isisombululo esikhethiwe

Most of those Crash reports show that nvappfilter.dll is the fault module. http://www.processlibrary.com/en/directory/files/nvappfilter/233343/ Network Access Manager from NVIDIA belonging to NVidia Nforce

Check with NVidia for updated drivers.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (12)

more options

The crash report is several pages of data. We need the report numbers to see the whole report.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Thank You for the reply.

I do not have a firewall installed or activated. I only have anti-virus installed.

But I have tried starting Firefox in Safe Mode. It still crashed.

I have also booted Windows in Safe Mode and started Firefox in both normal and Safe Mode. Firefox still crashed in both situations.

Reverting back to version 42.0.0 works fine.

more options

Sounds good, but please send us the crash reports.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

Here are the latest 10 reports. None had a bp in front of the hash code until I clicked them.

bp-4914a88c-2243-498d-a1d2-b7c542151220 18-12-2015 21:49 bp-009180d4-e128-403a-964a-403d82151220 18-12-2015 21:39 bp-fffaa7ff-d945-4f76-ab98-5724c2151220 18-12-2015 21:39 bp-adcf8ade-44ff-4d04-9527-342122151220 18-12-2015 21:38 bp-c9a64176-fa52-4113-bdbf-1c4b02151220 18-12-2015 21:38 bp-7593b86a-50e7-4152-b905-da0de2151220 18-12-2015 21:24 bp-9325c11d-509a-46c2-85f9-80b972151220 18-12-2015 21:24 bp-33160865-499f-44c3-ac72-a3bfc2151220 18-12-2015 21:24 bp-97e7c769-22d5-4099-9fd7-1c6382151220 18-12-2015 21:16 bp-710c6030-252b-42cb-9ee6-edfb72151220

more options

hi jkcjkc, thanks for providing these crash ids. please go into your system control panel and uninstall nvidia network access manager which seems to be causing those crashes.

more options

Isisombululo Esikhethiwe

Most of those Crash reports show that nvappfilter.dll is the fault module. http://www.processlibrary.com/en/directory/files/nvappfilter/233343/ Network Access Manager from NVIDIA belonging to NVidia Nforce

Check with NVidia for updated drivers.

more options

You were right. It was the Nvidia network access manager that was the cause of the problem. After uninstalling it Firefox 43.0.1 runs without problems.

I'll check if there is an updated access manager for Windows XP and I will report back.

Thank You for Your help so far.

more options

I have question, I believe to have same issue, but while trying to install new driver software from Nvidia, I got this notification.... The software you are installing for this hardware has not passed Windows Logo testing to verify its compatibility with Windows XP and continuing installation may impair or destabalize the correct operation of your system either immediately or in the future.. now do I continue to install anyhow or do I contact Nvidia for hardware that has passed Windows Logo testing ??

more options

I can't find an updated version Network Access Manager on NVidia's page. I can't even find any version of the program. So I will just leave it uninstalled.

I didn't know it included a firewall but as I have a hardware firewall I think I can do without Network Access Manager.

Again thank you very much for Your help.

more options

survivorwinner said

I have question, I believe to have same issue, but while trying to install new driver software from Nvidia, I got this notification.... The software you are installing for this hardware has not passed Windows Logo testing to verify its compatibility with Windows XP and continuing installation may impair or destabalize the correct operation of your system either immediately or in the future.. now do I continue to install anyhow or do I contact Nvidia for hardware that has passed Windows Logo testing ??

I would check to see if they have a driver that is compatible with Windows XP.

more options

I have the same issue on Imac, but Nvidia is not a known program. It has to do with video files as well. Add ons are disabled, Divx plus webplayer is disabled. Only shockwave and open H264 are automaticly activated addons.

Okulungisiwe ngu Ronalddewaal

more options

Ronalddewaal, crashes can have many different reasons - please open your own question and include some crash reports: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash