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Firefox fails at start

Kuphostiwe

Crash ID: bp-e9ad1637-6e6c-48a1-a410-c80e52151210

Crash ID: bp-e9ad1637-6e6c-48a1-a410-c80e52151210

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

Eminye Imininingwane

philipp
  • Top 25 Contributor
  • Moderator
5316 izisombululo 23478 izimpendulo
Kuphostiwe

hi, thanks but this crash id seems to be related to a crash of the silverlight plugin and may not give a good indication about current issues with firefox crashing during startup.

Please perform the following steps to try and give us a couple more crash report IDs, that might help us find out more about the cause of the crash at startup.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

hi, thanks but this crash id seems to be related to a crash of the silverlight plugin and may not give a good indication about current issues with firefox crashing during startup. Please perform the following steps to try and give us a couple more crash report IDs, that might help us find out more about the cause of the crash at startup. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
FredMcD
  • Top 10 Contributor
4261 izisombululo 59661 izimpendulo
Kuphostiwe

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 +++++++++++++++++++++++++++++++++++++++ Process Type plugin Silverlight Plug-In Version: 5.1.30514.0


Update Microsoft Silverlight

https://www.microsoft.com/getsilverlight/get-started/install/default.aspx Silverlight 5 (5.1.40728.0)

https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight

http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 +++++++++++++++++++++++++++++++++++++++ Process Type plugin Silverlight Plug-In Version: 5.1.30514.0 --------------- Update Microsoft Silverlight https://www.microsoft.com/getsilverlight/get-started/install/default.aspx Silverlight 5 (5.1.40728.0) https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx