Firefox crashing and session restore showing a totally blank page
Hi there
Firefox on crashing restarts and has session restore tab. But when I click on the tab there is a totally blank page. This started 3 weeks ago.
I havent added any new add-ons or changed any settings. Everything is as it has been for months now. I know I can go in and replace the session restore with the backup but I dont want to have to do that EVERY time it crashes. I want the session restore to do what it is supposed to do.
I have checked all the session restore settings and they are all fine.
When I upgraded to firefox 42.0 it fixed the problem for one crash then it just went back to the way it was before. Blank tab.
Can anyone help me with this as I need firefox to remember its's tabs I cant keep bookmarking all tabs all the time.
There seem to be a few people on here with different degrees of this problem.
I am on a Mac OS 10.8.5 Firefox Version 42.0
All Replies (13)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
You may have corrupt sessionstore file(s).
Type about:support in the address bar and press enter.
Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.
Locate the sessionstore file(s). Then rename or delete them. Restart Firefox.
383D82B2-1D33-4542-A7E2-164CA88DDA44 11/12/2015 23:53 bp-8e92a95d-29cb-49c3-b554-9feba2151210 10/12/2015 14:27 bp-f28465b8-aa25-4e22-8d3e-ff1f82151207 07/12/2015 20:56 22A42D5D-B9F3-4215-9F36-D15D64C2055D 02/12/2015 11:41 bp-f5ae993a-59fb-4433-92bc-f4ff62151130 30/11/2015 01:31 bp-8e8e2a1a-b409-498f-9041-e1d3c2151127 27/11/2015 12:01 bp-b1b4bb76-120c-44b5-906b-191042151116 16/11/2015 21:26 bp-f0eab364-973a-4b00-90f3-aa5542151116 16/11/2015 15:53 bp-4a39a918-2972-4b93-9903-6b3592151115 15/11/2015 18:39 bp-5f66b2d5-95b0-48d3-9c78-0fbff2151114 14/11/2015 09:11
Posted the last 10, I am off to try the restart. Thanks for the help by the way.
Right I have deleted sessionrestore.js and sessionrestore:backups folder.
Okulungisiwe ngu fruitbat00
I noted on the about:crashes there were a lot that did not have BP further down the list do you want all of them?
Went back to september for all the ones without bp in front. Though my issue only has been over the last few weeks. Though firefox itself has been crashing a lot for a few months.
383D82B2-1D33-4542-A7E2-164CA88DDA44 11/12/2015 23:53 22A42D5D-B9F3-4215-9F36-D15D64C2055D 02/12/2015 11:41 D2136D3C-E8D3-4721-B38A-608AD6A8177F 03/11/2015 11:22 A642ED76-7163-49C2-8736-9559DA780092 01/10/2015 13:16 BE3428F1-7866-4F5B-A466-F923932CA559 01/10/2015 02:56 2A79A2B1-585E-4B00-BFF5-1446FCB18DAC 29/09/2015 21:26 EC485574-35FB-495D-8654-BA835B64131F 14/09/2015 08:39
Okulungisiwe ngu fruitbat00
fruitbat00 said
I noted on the about:crashes there were a lot that did not have BP further down the list do you want all of them?
Only for the last month or so.
Please submit the crash reports; 11/12/2015 23:53 and 02/12/2015 11:41
bp-8e92a95d-29cb-49c3-b554-9feba2151210 Signature js::DefineProperty
libsystem_kernel.dylib = ? Word for Mac ++++++++++++++++++++++++++++++++++++ bp-f28465b8-aa25-4e22-8d3e-ff1f82151207 Signature js::GCMarker::processMarkStackTop
Attention Sumo's there are 10 related bug reports.
libsystem_kernel.dylib = ? Word for Mac
For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.
I've called the big guys to help you. Good luck.
F18783C0-C265-41F3-A669-F84B64522AA9 12/12/2015 09:26 bp-61d13dff-8499-4da8-b1aa-2170d2151212 12/12/2015 01:48 bp-8e92a95d-29cb-49c3-b554-9feba2151210 10/12/2015 14:27 bp-f28465b8-aa25-4e22-8d3e-ff1f82151207 07/12/2015 20:56 22A42D5D-B9F3-4215-9F36-D15D64C2055D 02/12/2015 11:41 bp-f5ae993a-59fb-4433-92bc-f4ff62151130
This is all the ones from 12/12/15 - 02/12/15
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report. ++++++++++++++++++++++++++++++++++++++++++++++ bp-61d13dff-8499-4da8-b1aa-2170d2151212 Date Processed 2015-12-12 T01:47:55.133110+00:00
Product Firefox Version 32.0.3 Build ID 20140923175406 Release Channel release OS Mac OS X OS Version 10.8.5 12F45
Signature hang | F1466457667
Process Type plugin Shockwave Flash Version: 15.0.0.152
Your System Details shows; Firefox 42.0 Shockwave Flash 20 Did you go back in time?
Okulungisiwe ngu FredMcD
Your System Details shows; Firefox 42.0 Shockwave Flash 20 Did you go back in time?
Dont know what you mean?
Crashed again today and just loaded the blank screen again.
Date Submitted
5E9FF8DE-F260-435E-B1D1-AA86EABD225F 16/12/2015 23:42
FredMcD said
Your System Details shows; Firefox 42.0 Shockwave Flash 20 Did you go back in time?
fruitbat00 said
Dont know what you mean?
This crash report shows; bp-61d13dff-8499-4da8-b1aa-2170d2151212 Date Processed 2015-12-12 T01:47:55.133110+00:00 Product Firefox Version 32.0.3 Build ID 20140923175406
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
It is 42.0 I updated it a day before I sent the queston, but it was from the previous version not 32.0.3. I think I had skipped one update. I think I was running 40.something
Okulungisiwe ngu fruitbat00
Any ideas anyone.
It crashed yesterday and I am totally up to date having installed the most recent flash update when prompted a couple of days ago.
This time it did give me the session restore screen and it restored all the tabs but just as blank empty tabs.
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
You may have corrupt sessionstore file(s).
Type about:support in the address bar and press enter.
Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.
Locate the sessionstore file(s). Then rename or delete them. Restart Firefox.
Hi there sorry real life got in the way and I havent had a chance to get back to this. I did the session restore thing, renamed and moved the file and restarted worked once then went back to not restoring. Strangely ennough it crashed earlier this week and when I re opened without using the crash reporter button it restored all the tabs. But I tried this today when it crashed and nothing just back to the same blank page. So I closed and tried using the crash reporter restore button and again nothing.
Any other suggestions on possible fixes without loosing all my history and other info? Or a way to save my info and wiping firefox and starting from scratch?