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Have new IMac, with OSX El Capitan 10.11.1..Firefox hangs at bootup, no response to mouse.

Kuphostiwe

Just bought a new IMAC. It came with El Capitan OSX 10.11.1. I used Time Machine to restore all my data and information. Everything carried over fine, and all my software is working fine. EXCEPT FIREFOX - version 42.0. It hangs up with a blank screen at boot-up. Sometimes it boots and Yahoo my home screen appears, but does not recognize my mouse, and ignores my mouse clicks on everything. Sometimes (Rarely) Firefox boots up. Unfortunately if I get out, the next time I envoke it, the same blank screen etc. I tried to restore Firefox as directed on their support site, but still have same problem. Any suggestions?

Just bought a new IMAC. It came with El Capitan OSX 10.11.1. I used Time Machine to restore all my data and information. Everything carried over fine, and all my software is working fine. EXCEPT FIREFOX - version 42.0. It hangs up with a blank screen at boot-up. Sometimes it boots and Yahoo my home screen appears, but does not recognize my mouse, and ignores my mouse clicks on everything. Sometimes (Rarely) Firefox boots up. Unfortunately if I get out, the next time I envoke it, the same blank screen etc. I tried to restore Firefox as directed on their support site, but still have same problem. Any suggestions?

Isisombululo esikhethiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Funda le mpendulo ngokuhambisana nalesi sihloko 5

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.16
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • COX Player Plugin
  • Coupons Inc., Coupon Printing Plugin
  • Provides information about the default web browser
  • Garmin Communicator Plug-in Version 4.0.3.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 19.0 r0
  • 5.1.20125.0

Isisebenziso

  • Firefox 42.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:42.0) Gecko/20100101 Firefox/42.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/42.0/Darwin/en-US/

Izandiso

  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Akusebenzi)
  • URL Advisor 15.4 (urla@kaspersky.com) (Akusebenzi)
  • Virtual Keyboard 15.0 (vkbd@kaspersky.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x6920
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon R9 M395 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
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Kuphostiwe

Isisombululo Esikhethiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?