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My firefox is constantly crashing. Sometimes over 20 times in a day.

Kuphostiwe

My firefox seeming crashes at random over 20 times a day. This has been happening for months. I don't really know why I've left it this late to ask a question, but better late than never.

Below are my 5 most recent reports.

bp-f827e616-1914-4c81-ac2e-3d6d02151206 06/12/2015 21:17

bp-148ca946-554f-4091-bcb9-c45df2151206 06/12/2015 21:12

bp-a2ac94a4-1763-4972-ae7c-c570a2151206 06/12/2015 21:12

bp-d0efc9d8-ad4d-48a7-b6eb-19e222151206 06/12/2015 20:11

bp-331acb76-7c7d-4fda-84e0-f7a732151206 06/12/2015 19:59

There is no common thing that seems to be causing the crashes. It just seeming can happen at any point which is very frustrating. Add-ons I have include addblock edge, addblock plus, lastpass and 'wikitionary and google translate'.

I'd appreciate any help as I'd rather not have to make the switch to chrome.

My firefox seeming crashes at random over 20 times a day. This has been happening for months. I don't really know why I've left it this late to ask a question, but better late than never. Below are my 5 most recent reports. bp-f827e616-1914-4c81-ac2e-3d6d02151206 06/12/2015 21:17 bp-148ca946-554f-4091-bcb9-c45df2151206 06/12/2015 21:12 bp-a2ac94a4-1763-4972-ae7c-c570a2151206 06/12/2015 21:12 bp-d0efc9d8-ad4d-48a7-b6eb-19e222151206 06/12/2015 20:11 bp-331acb76-7c7d-4fda-84e0-f7a732151206 06/12/2015 19:59 There is no common thing that seems to be causing the crashes. It just seeming can happen at any point which is very frustrating. Add-ons I have include addblock edge, addblock plus, lastpass and 'wikitionary and google translate'. I'd appreciate any help as I'd rather not have to make the switch to chrome.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Battlelog Game Launcher (2.4.0)
  • Facebook Video Calling Plugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158
  • 5.1.40728.0
  • Unity Player 4.6.4f1
  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 42.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

Izandiso

  • Adblock Edge 2.1.9.1-signed.1-let-fixed ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus 2.6.13 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • LastPass 3.2.40 (support@lastpass.com)
  • Wiktionary and Google Translate 7.2.1-signed (googledictionary@toptip.ca)
  • Skype Click to Call 7.5.0.9082 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 6900 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6719
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 31251682
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 8-3-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1004
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4266 izisombululo 59821 izimpendulo
Kuphostiwe

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122 Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.1.171 http://get.adobe.com/shockwave/

Separate Issue; Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122 Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Shockwave Director: [https://helpx.adobe.com/shockwave/kb/download-shockwave-stand-alone-installer.html Shockwave Standalone Installer / Uninstaller]{web link} Shockwave Director '''Version 12.2.1.171 http://get.adobe.com/shockwave/'''
cor-el
  • Top 10 Contributor
  • Moderator
17567 izisombululo 158879 izimpendulo
Kuphostiwe

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode
You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---- You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page. *plugins are not affected by Firefox Safe Mode
FredMcD
  • Top 10 Contributor
4266 izisombululo 59821 izimpendulo
Kuphostiwe

The crash report flagged these programs;

bp-148ca946-554f-4091-bcb9-c45df2151206

Signature AddRule

lpxpcom.dll = LastPass

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 627706 NEW --- Crash [@ nsCSSRuleProcessor::RefreshRuleCascade(nsPresContext*) ] +++++++++++++++++++++++++++++++++++++++ bp-f827e616-1914-4c81-ac2e-3d6d02151206 bp-a2ac94a4-1763-4972-ae7c-c570a2151206

Flagged programs same as above

This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope +++++++++++++++++++++++++++++++++++++++++ bp-d0efc9d8-ad4d-48a7-b6eb-19e222151206

Signature nsCycleCollector

Flagged programs same as above plus;

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

The crash report flagged these programs; bp-148ca946-554f-4091-bcb9-c45df2151206 Signature AddRule lpxpcom.dll = LastPass atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 627706 NEW --- Crash [@ nsCSSRuleProcessor::RefreshRuleCascade(nsPresContext*) ] +++++++++++++++++++++++++++++++++++++++ bp-f827e616-1914-4c81-ac2e-3d6d02151206 bp-a2ac94a4-1763-4972-ae7c-c570a2151206 Flagged programs same as above This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope +++++++++++++++++++++++++++++++++++++++++ bp-d0efc9d8-ad4d-48a7-b6eb-19e222151206 Signature nsCycleCollector Flagged programs same as above plus; msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
FredMcD
  • Top 10 Contributor
4266 izisombululo 59821 izimpendulo
Kuphostiwe

Disable or update LastPass.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Disable or update LastPass. ------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Umnikazi wombuzo

Hi there,

So far I've unistalled everything adobe related and installed with the latest version. I did the same for the last pass add-on.

I've made sure that my graphics card drivers are up to date as well.

Since then I've had another two crashes shown below. Any idea of the cause this time?

bp-96f9b465-a43f-4f5c-8088-c0c762151206 06/12/2015 22:28

bp-3a83a144-1830-4c6d-bdc5-c75c02151206 06/12/2015 22:25

Hi there, So far I've unistalled everything adobe related and installed with the latest version. I did the same for the last pass add-on. I've made sure that my graphics card drivers are up to date as well. Since then I've had another two crashes shown below. Any idea of the cause this time? bp-96f9b465-a43f-4f5c-8088-c0c762151206 06/12/2015 22:28 bp-3a83a144-1830-4c6d-bdc5-c75c02151206 06/12/2015 22:25
jscher2000
  • Top 10 Contributor
8783 izisombululo 71835 izimpendulo
Kuphostiwe

Unfortunately these latest reports do not point to specific problems.

For one of them, when I click the More Reports link on that page and check the last 28 days, I don't see any matching reports, which is unusual -- either this is a very rare issue or there may be a problem on the crash stats server.

---

If you haven't already, could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?


It's possible that the program files became corrupted at some point and that subsequent updates have not fixed the problem. To rule out that kind of issue, I suggest:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(1) Download a fresh installer for Firefox 42.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox (if applicable).

(3) Rename the program folder as follows:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Does a cleanly reinstalled Firefox run more normally??

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
Unfortunately these latest reports do not point to specific problems. For one of them, when I click the More Reports link on that page and check the last 28 days, I don't see any matching reports, which is unusual -- either this is a very rare issue or there may be a problem on the crash stats server. --- If you haven't already, could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any less crashy? ---- It's possible that the program files became corrupted at some point and that subsequent updates have not fixed the problem. To rule out that kind of issue, I suggest: '''Clean Reinstall''' We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (1) Download a fresh installer for Firefox 42.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) (2) Exit out of Firefox (if applicable). (3) Rename the program folder as follows: ''(64-bit Windows folder names)'' C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\OldFirefox ''(32-bit Windows folder names)'' C:\Program Files\Mozilla Firefox to C:\Program Files\OldFirefox (4) Run the installer you downloaded in #1. It should automatically connect to your existing settings. Does a cleanly reinstalled Firefox run more normally?? Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders: * \OldFirefox\Plugins * \OldFirefox\browser\plugins
FredMcD
  • Top 10 Contributor
4266 izisombululo 59821 izimpendulo
Kuphostiwe

bp-96f9b465-a43f-4f5c-8088-c0c762151206

Signature ChildFinder

lpxpcom.dll = LastPass

atidxx32.dll = Advanced Micro Devices

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Related Bugs 752325 NEW --- crash in ChildFinder::NoteXPCOMChild

749461 RESOLVED DUPLICATE crash in nsGlobalWindow::cycleCollection::CanSkipReal +++++++++++++++++++++++++++++++++++++ bp-3a83a144-1830-4c6d-bdc5-c75c02151206

Signature std::list

atidxx32.dll = Advanced Micro Devices


I've called the big guys to help you. Good luck.

As a test, remove LastPass from your system.

bp-96f9b465-a43f-4f5c-8088-c0c762151206 Signature ChildFinder lpxpcom.dll = LastPass atidxx32.dll = Advanced Micro Devices atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder Related Bugs 752325 NEW --- crash in ChildFinder::NoteXPCOMChild 749461 RESOLVED DUPLICATE crash in nsGlobalWindow::cycleCollection::CanSkipReal +++++++++++++++++++++++++++++++++++++ bp-3a83a144-1830-4c6d-bdc5-c75c02151206 Signature std::list atidxx32.dll = Advanced Micro Devices -------------- I've called the big guys to help you. Good luck. As a test, remove LastPass from your system.
jscher2000
  • Top 10 Contributor
8783 izisombululo 71835 izimpendulo
Kuphostiwe

You mentioned removing and reinstalling Adobe add-ons. Since Flash is used pervasively through the web, I suggest the following to minimize potential issues with Flash during your troubleshooting:

(1) To avoid unnecessary pain on sites where Flash is not actually essential, try setting Flash to Click-to-Play ("Ask to Activate"). This will delay Flash from starting on a page until you approve it.

To set "Ask to Activate", open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate".

With this setting, when you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a dark gray rectangle in the page or an infobar sliding down between the toolbar area and the page.

The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. (If it's red, Flash needs updating.)

The delay in activating Flash can help distinguish between problems caused on initial page load, styling, and script activation vs. loading/running Flash.

If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently.

But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later.

(2) The protected mode feature of the Flash player plugin has security benefits, but seems to have serious compatibility issues on some systems. You can disable it using the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then uncheck the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.

You mentioned removing and reinstalling Adobe add-ons. Since Flash is used pervasively through the web, I suggest the following to minimize potential issues with Flash during your troubleshooting: (1) To avoid unnecessary pain on sites where Flash is not actually essential, try setting Flash to Click-to-Play ("Ask to Activate"). This will delay Flash from starting on a page until you approve it. To set "Ask to Activate", open the Add-ons page using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate". With this setting, when you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a dark gray rectangle in the page or an infobar sliding down between the toolbar area and the page. The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. (If it's red, Flash needs updating.) The delay in activating Flash can help distinguish between problems caused on initial page load, styling, and script activation vs. loading/running Flash. If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently. But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later. (2) The protected mode feature of the Flash player plugin has security benefits, but seems to have serious compatibility issues on some systems. You can disable it using the Add-ons page. Either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then ''uncheck'' the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.