Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox can't find my location but geo is enabled and permissions are granted. What else should I do?

  • 5 uphendule
  • 3 zinale nkinga
  • Igcine ukuphendulwa ngu Kohei

more options

Two different websites, even google map cannot find my location but geo position is enabled and permissions are given. Google maps says your location could not be determined. Everything works fine on Chrome. This started a few days ago, before that everything was working fine.

All Replies (5)

more options

While on, click the lock icon to the left of the URL in the top bar. Click More information.... Click the "Permissions" tab. Underneath the "Access Your Location" heading, click the "Allow" button.

If you receive an error like "Your location cannot be determined," two things might have happened: The page took too long to load, so Maps stopped working. They couldn’t get an accurate read on where you are.

Here are a few tips: Refresh your page. Check to make sure you have a strong Internet connection. Double check your permission settings in the instructions above. Ref:

Okulungisiwe ngu premm krishna shenoy

more options

What kind of connection do you use?

"Location-Aware Browsing" is only useful if you connect via a wireless access point. If Geolocation isn't used then websites can do a reverse DNS look up of your IP address and that is usually not very accurate. Firefox will always ask for permission before using Geolocation.

more options

I have tried all the things above. All permission are given, and geo location is allowed for all websites. Yet it still reports: Your location could not be determined. and Permission is already set to allow. I'm baffled...

more options

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

How is your location reported?

You can use websites like these to see how your location is reported:

See also:

more options

There was a problem with the location service. Apparently it has been fixed now.