On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

computer won't recognize dsl cable and only works on wifi

  • Akukho zimpendulo
  • 1 inale nkinga
more options

Correct modem lights are all on, new cable and resetting modem don't change result. Cable stopped working when I changed web sites on Firefox after most recent update. New notice of "airplane mode on" shows up when I turn off wifi and old icon on bottom tool bar showing internet connection is gone. Instead a hidden icon only shows a cloud with a yellow triangle indicating there's no internet service without wifi on. Same result now on internet explorer - only wifi connectivity and connected cable can't get internet.

Correct modem lights are all on, new cable and resetting modem don't change result. Cable stopped working when I changed web sites on Firefox after most recent update. New notice of "airplane mode on" shows up when I turn off wifi and old icon on bottom tool bar showing internet connection is gone. Instead a hidden icon only shows a cloud with a yellow triangle indicating there's no internet service without wifi on. Same result now on internet explorer - only wifi connectivity and connected cable can't get internet.