What Firefox are you using? I assume you were using Firefox at the time?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Are you using the Firefox version from the official Mozilla servers or the version from the repositories of your Linux distribution?

Try the version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

You can find the full version of the current Firefox release (42.0) in all languages and all operating systems here:

• https://www.mozilla.org/en-US/firefox/all/

Hello and thank you for your response. I am using the firefox version from the official Mozilla servers. Version 42.0 is the latest I currently have. This is the first time I ever had this problem for 3 days now. Below is the information FredMcD & cor-el requested including an image screenshot where it reads: "Currently the plugin check service is only available to Firefox users".

Thank you so much for taking the time to help! Best Regards, Peter

System Details: Application Basics

Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports Extensions

Name: Adblock Plus Version: 2.6.13 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adguard AdBlocker Version: 2.0.20 Enabled: true ID: adguardadblocker@adguard.com

Name: Disconnect Version: 3.15.3.1-signed Enabled: true ID: 2.0@disconnect.me

Name: Flashblock Version: 1.5.18.1-signed Enabled: true ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}

Name: LastPass Version: 3.2.21 Enabled: true ID: support@lastpass.com

Name: New Tab Homepage Version: 0.5.0 Enabled: true ID: {66E978CD-981F-47DF-AC42-E3CF417C1467}

Name: Thumbnail Zoom Plus Version: 3.7 Enabled: true ID: thumbnailZoom@dadler.github.com

Name: User-Agent Switcher Version: 0.1.3 Enabled: true ID: jid1-kyxEAcWua7BEKq@jetpack

Name: WordWeb one-click lookup Version: 5.0.4406 Enabled: false ID: wcapturex@deskperience.com

Graphics

Adapter Description: AMD Radeon(TM) R4 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Asynchronous Pan/Zoom: none Device ID: 0x9851 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 8-19-2015 Driver Version: 15.201.1301.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 2b2e103c Supports Hardware H264 Decoding: true Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R4 Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.blockautorefresh: true accessibility.browsewithcaret: true accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage: https://www.yahoo.com/ browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 browser.tabs.loadInBackground: false browser.urlbar.autocomplete.enabled: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x9851 gfx.driver-init.driverVersion: 15.201.1301.0 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1446584348 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1447872820 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1448675396 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 network.predictor.cleaned-up: true places.database.lastMaintenance: 1448216193 places.history.expiration.transient_current_max_pages: 92230 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true plugin.state.flash: 1 plugin.state.np_wtapp: 0 plugin.state.npgoogleupdate: 2 print.printer_Foxit_PhantomPDF_Printer.print_bgcolor: false print.printer_Foxit_PhantomPDF_Printer.print_bgimages: false print.printer_Foxit_PhantomPDF_Printer.print_duplex: -437918235 print.printer_Foxit_PhantomPDF_Printer.print_edge_bottom: 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_left: 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_right: 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_top: 0 print.printer_Foxit_PhantomPDF_Printer.print_evenpages: true print.printer_Foxit_PhantomPDF_Printer.print_footercenter: print.printer_Foxit_PhantomPDF_Printer.print_footerleft: &PT print.printer_Foxit_PhantomPDF_Printer.print_footerright: &D print.printer_Foxit_PhantomPDF_Printer.print_headercenter: print.printer_Foxit_PhantomPDF_Printer.print_headerleft: &T print.printer_Foxit_PhantomPDF_Printer.print_headerright: &U print.printer_Foxit_PhantomPDF_Printer.print_in_color: true print.printer_Foxit_PhantomPDF_Printer.print_margin_bottom: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_margin_left: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_margin_right: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_margin_top: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_oddpages: true print.printer_Foxit_PhantomPDF_Printer.print_orientation: 0 print.printer_Foxit_PhantomPDF_Printer.print_page_delay: 50 print.printer_Foxit_PhantomPDF_Printer.print_paper_data: 0 print.printer_Foxit_PhantomPDF_Printer.print_paper_height: 11.00 print.printer_Foxit_PhantomPDF_Printer.print_paper_name: print.printer_Foxit_PhantomPDF_Printer.print_paper_size_type: 1 print.printer_Foxit_PhantomPDF_Printer.print_paper_size_unit: 0 print.printer_Foxit_PhantomPDF_Printer.print_paper_width: 8.50 print.printer_Foxit_PhantomPDF_Printer.print_resolution: -437918235 print.printer_Foxit_PhantomPDF_Printer.print_reversed: false print.printer_Foxit_PhantomPDF_Printer.print_scaling: 1.00 print.printer_Foxit_PhantomPDF_Printer.print_shrink_to_fit: true print.printer_Foxit_PhantomPDF_Printer.print_to_file: false print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_bottom: 0 print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_left: 0 print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_right: 0 print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cache: false privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.sessions: false privacy.cpd.cache: false privacy.cpd.cookies: false privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 security.default_personal_cert: Select Automatically storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1447463099

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4

Experimental Features

Extensions

Name: Adblock Plus Version: 2.6.13 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adguard AdBlocker Version: 2.0.20 Enabled: true ID: adguardadblocker@adguard.com ++++++++++++++++++++++++++++ This may cause conflicts, but if you have no problem

Name: User-Agent Switcher Version: 0.1.3 Enabled: true ID: jid1-kyxEAcWua7BEKq@jetpack

If you change the User Agent in Firefox the Plugin Check page won't know that you are using Firefox when you visit that page - it reads the User Agent of the browser being used.

Note that the troubleshooting information also shows the presence of a user.js file in the profile folder.

The user.js file will only be present if you or other software has created this file and normally won't be present.

You can check its content with a plain text editor (right-click: "Open with"; do not double-click). You can reset preferences that are set via user.js on the about:config page via the right-click context menu to the default value or delete the prefs.file to reset all the prefs.. The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

You can use this button to go to the current Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
• http://kb.mozillazine.org/Profile_folder_-_Firefox

Hello again guys,

Thank you to all who participated in solving the issue with the plugins. I have finally solved the problem. I used the solution Cor-el gave me deleting the pref.file and all solved and working perfect. Thank you Cor-el and all the rest for taking the time to help and solve the issue. God bless you all and have a blessed day!

Best Regards, Peter