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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

as soon as i added sync, my computer crashes. I uninstalled and my computer works. Installed again and it crashes

  • 10 uphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu firefeet

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Computer checks out fine without firefox, but as soon as I add firefox sync it crashes. I just installed a new hd because my last one crashed as well. The laptop works well that I am trying to sync from. I just really must have my bookmarks and signins as I have an online business.

All Replies (10)

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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I'm writing this now from my laptop as my computer is doing a "necessary"chkdsk. I didn't see a crash report from firfefox and it crashed my computer real fast, but should windows give me one when it gets back up I will send it. I will likely have to remove firefox before windows can load normally(without internet because it crashed when opening a browser), but maybe in safe mode, as I used before to get back windows, it may give me a windows crash number, but I didn't see a number last time.

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When check disk is done.

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista:

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Okay. I ran sfc no errors. Chkdsk-windows came up normal and when I opened firefox it crashed the pc. I have now firefox open in safe mode and it says no crashes reported. What now?

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Oh, I did see in a blink of an eye during the crash dump, I think, something about "pool header"

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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Application Basics

Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports


Name: Adblock Plus Version: 2.6.11 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adblock Plus Pop-up Addon Version: Enabled: true ID:

Name: ImageBlock Version: 2.1.1-signed Enabled: true ID:

Name: YouTube™ Flash® Player Version: 1.4.0 Enabled: true ID: jid1-HAV2inXAnQPIeA@jetpack


Adapter Description: ATI Radeon HD 5450 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 2048 Asynchronous Pan/Zoom: none Device ID: 0x68f9 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 1-26-2011 Driver Version: 8.821.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 20091787 Supports Hardware H264 Decoding: true Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x68f9 gfx.driver-init.driverVersion: 8.821.0.0 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1448004779 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1448004780 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1448004779 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4

Experimental Features

I am on my main computer now after reinstalling firefox without sync. It crashed again after trying to add some items so I did another un and in. Troubleshooting identified one thing: the driver for the graphics card not compatible with Aero Effects WDDM -something like that.wrong I searched all night for the correct driver. No program for driver install worked so I did windows update, again.

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I just checked troubleshooter for Aero Effects and windows no longer sees a problem.

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I've called the big guys to help you. Good luck.

Until this is fixed, disable sync on all devices.