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Firefox crashes

  • 2 uphendule
  • 1 inale nkinga
  • 37 views
  • Igcine ukuphendulwa ngu philipp

rogreen
rogreen
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Please help! Firefox crashes on startup (get msg that "Firefox has stopped working"); cannot start in safe mode, and uninstalling and reinstalling the program did not help. (It had been working fine until I opened a document that used Dell Protected Workspace. There were automatic updates prior to the document opening, which is what I think caused the initial problem). Checking online for a solution to the problem does nothing. Details of the crash are: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	41.0.2.5765
 Application Timestamp:	561ee543
 Fault Module Name:	sboxhost.dll
 Fault Module Version:	5.0.6.22075
 Fault Module Timestamp:	5627b53d
 Exception Code:	c0000005
 Exception Offset:	00013888
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	0c1e
 Additional Information 2:	0c1e8d55e690efdb6b709a3e52ecac71
 Additional Information 3:	6836
 Additional Information 4:	68363117aba688b87aad1338407f9d35

Thank you for any info!!

Please help! Firefox crashes on startup (get msg that "Firefox has stopped working"); cannot start in safe mode, and uninstalling and reinstalling the program did not help. (It had been working fine until I opened a document that used Dell Protected Workspace. There were automatic updates prior to the document opening, which is what I think caused the initial problem). Checking online for a solution to the problem does nothing. Details of the crash are: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 41.0.2.5765 Application Timestamp: 561ee543 Fault Module Name: sboxhost.dll Fault Module Version: 5.0.6.22075 Fault Module Timestamp: 5627b53d Exception Code: c0000005 Exception Offset: 00013888 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0c1e Additional Information 2: 0c1e8d55e690efdb6b709a3e52ecac71 Additional Information 3: 6836 Additional Information 4: 68363117aba688b87aad1338407f9d35 Thank you for any info!!

Isisombululo esikhethiwe

unfortunately this seems to have been caused by an update to the Dell Protected Workspace that is running on your device - could you try uninstalling it in case you're not using it?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
philipp
philipp
  • Moderator
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Isisombululo Esikhethiwe

unfortunately this seems to have been caused by an update to the Dell Protected Workspace that is running on your device - could you try uninstalling it in case you're not using it?