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Firefox crashing on YouTube

Kuphostiwe

Hello.

Firefox has been crashing on YouTube. After resetting Firefox, it still doesn't work. I have also cleared all cookies and cache.

Here is the interesting part. YouTube doesn't crash when I'm logged out of my YouTube account.

I have attached my Event Viewer logs,

I am running Windows Vista Ultimate x64

Thank you for your help!

Hello. Firefox has been crashing on YouTube. After resetting Firefox, it still doesn't work. I have also cleared all cookies and cache. Here is the interesting part. YouTube doesn't crash when I'm logged out of my YouTube account. I have attached my Event Viewer logs, I am running Windows Vista Ultimate x64 Thank you for your help!

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.71 Safari/537.36

Eminye Imininingwane

Application Basics
------------------
Name: Firefox
Version: 41.0.2
Build ID: 20151014143721
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Troubleshooter
Version: 1.1a.1-signed
Enabled: true
ID: troubleshooter@mozilla.org
Name: McAfee WebAdvisor
Version: 4.0.6
Enabled: false
ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Name: Microsoft .NET Framework Assistant
Version: 0.0.0
Enabled: false
ID: {20a82645-c095-46ed-80e3-08825760534b}
Graphics
--------
Adapter Description: NVIDIA GeForce GTX 770
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 2048
Asynchronous Pan/Zoom: none
Device ID: 0x1184
Direct2D Enabled: true
DirectWrite Enabled: true (7.0.6002.23771)
Driver Date: 7-22-2015
Driver Version: 10.18.13.5362
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 36031458
Supports Hardware H264 Decoding: false
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 770 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20151014143721
browser.startup.homepage_override.buildID: 20151014143721
browser.startup.homepage_override.mstone: 41.0.2
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 41.0.2
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 41.0.2
gfx.driver-init.deviceID: 0x1184
gfx.driver-init.driverVersion: 10.18.13.5362
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: true
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8
NSS
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSSMIME
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSSSL
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSUTIL
Expected minimum version: 3.19.2
Version in use: 3.19.2
Experimental Features
---------------------

FredMcD
  • Top 10 Contributor
4272 izisombululo 59922 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] --------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Umnikazi wombuzo

It says "no crash reports submitted"

Great job Mozilla!

It says "no crash reports submitted" Great job Mozilla!

Umnikazi wombuzo

No support? Ok Mozilla!

No support? Ok Mozilla!
prashant 7 izisombululo 45 izimpendulo
Kuphostiwe

hello mellowcream,

can you please try to start firefox in "safe mode". Hold down "shift" key while launching Firefox and check if the youtube videos still crashes.

hello mellowcream, can you please try to start firefox in "safe mode". Hold down "shift" key while launching Firefox and check if the youtube videos still crashes.

Umnikazi wombuzo

nowiz said

hello mellowcream, can you please try to start firefox in "safe mode". Hold down "shift" key while launching Firefox and check if the youtube videos still crashes.

Yes, it still crashes.

''nowiz [[#answer-801445|said]]'' <blockquote> hello mellowcream, can you please try to start firefox in "safe mode". Hold down "shift" key while launching Firefox and check if the youtube videos still crashes. </blockquote> Yes, it still crashes.
prashant 7 izisombululo 45 izimpendulo
Kuphostiwe

hello mellowcream,

Can you please post the screenshot of this test:-

https://html5test.com/

Thanks.

hello mellowcream, Can you please post the screenshot of this test:- https://html5test.com/ Thanks.
cor-el
  • Top 10 Contributor
  • Moderator
17585 izisombululo 159088 izimpendulo
Kuphostiwe

Try to clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can run this code in the Web Console (Firefox menu button or Tools > Web Developer) to clear localStorage for the domain in the current tab.

var P=localStorage,L=P.length,i;for(i=L-1;i>=0;i--){K=P.key(i);P.removeItem(K)}

Evaluating localStorage should give length:0

Note that you may have to type a specific phrase to allow pasting in the Web Console.

Try to clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" You can run this code in the Web Console (Firefox menu button or Tools > Web Developer) to clear localStorage for the domain in the current tab. <pre><nowiki>var P=localStorage,L=P.length,i;for(i=L-1;i>=0;i--){K=P.key(i);P.removeItem(K)} </nowiki></pre> Evaluating localStorage should give length:0 *https://developer.mozilla.org/Tools/Web_Console Note that you may have to type a specific phrase to allow pasting in the Web Console.
FredMcD
  • Top 10 Contributor
4272 izisombululo 59922 izimpendulo
Kuphostiwe

mellowcream said

Yes, it still crashes.

Please post the new crash report numbers.

''mellowcream [[#answer-801796|said]]'' <blockquote> Yes, it still crashes. </blockquote> Please post the new crash report numbers.

Umnikazi wombuzo

nowiz said

hello mellowcream, Can you please post the screenshot of this test:- https://html5test.com/ Thanks.

https://html5test.com/s/41caf92af1616cea.html

''nowiz [[#answer-801808|said]]'' <blockquote> hello mellowcream, Can you please post the screenshot of this test:- https://html5test.com/ Thanks. </blockquote> https://html5test.com/s/41caf92af1616cea.html

Umnikazi wombuzo

FredMcD said

mellowcream said
Yes, it still crashes.

Please post the new crash report numbers.

It doesn't have any reports...

''FredMcD [[#answer-801832|said]]'' <blockquote> ''mellowcream [[#answer-801796|said]]'' <blockquote> Yes, it still crashes. </blockquote> Please post the new crash report numbers. </blockquote> It doesn't have any reports...