Izimpendulo zakamuva ze-Firefox crasheshttps://support.mozilla.org/zu/questions/10874272015-10-13T22:42:21-07:00Firefox Version 41.0.1
Signature hang
Process Type plugin Silverlight Plug-In Version: 5.1.40728.2015-10-13T22:42:21-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1087427#answer-793748<p>Firefox Version 41.0.1
</p><p>Signature hang
</p><p>Process Type plugin Silverlight Plug-In Version: 5.1.40728.0
</p><p>mbae.dll = Malwarebytes Anti-Exploit
</p><p>Kernel32.dll = Microsoft
</p><p>KERNELBASE.dll = Microsoft
</p><p>ntdll.dll = Microsoft
</p>
<hr>
<p>Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: <a href="https://support.microsoft.com/en-us/kb/929833" rel="nofollow">https://support.microsoft.com/en-us/kb/929833</a>
</p><p>See if there are updates for your graphics drivers
<a href="https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration</a>
</p>
<hr>
<p>Microsoft Silverlight
</p><p><a href="https://www.microsoft.com/getsilverlight/get-started/install/default.aspx" rel="nofollow">https://www.microsoft.com/getsilverlight/get-started/install/default.aspx</a>
</p><p><a href="https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight" rel="nofollow">https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight</a>
</p><p><a href="http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx" rel="nofollow">http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx</a>
</p>Update > I have been running the last version (40.0.3) of Firefox without problems, crashes etc. 2015-10-13T12:13:45-07:00mjt7135https://support.mozilla.org/zu/questions/1087427#answer-793643<p>Update &gt; I have been running the last version (40.0.3) of Firefox without problems, crashes etc. So I just tried running the newest version 41.0.1 again. Within a couple of minutes of installing and running the normal programs I run on a regular basis my computer shutdown/crashed. This is getting really frustrating. I don't have any issues when I run 40.0.3. What the hell is going on? Here is the crash report:
</p><p>bp-cc4e93b6-99ad-4d00-8ddb-ea2482151014
</p>Hey Fred,
I'm mjt7135; the guy that is having problems with Mozilla 41.0.1crashing. You sent me this2015-10-12T12:02:46-07:00mjt7135https://support.mozilla.org/zu/questions/1087427#answer-793328<p>Hey Fred,
</p><p>I'm mjt7135; the guy that is having problems with Mozilla 41.0.1crashing. You sent me this message the last time we spoke:
</p><p>The new crash reports are just like the others. I've called the big guys to help you. Good luck.
</p><p>Wait for someone before using this. Install an older version of Firefox {web link}
</p><p>Our posts are still in the support forum but I have not heard or received a message from anyone regarding this issue yet. I have had to revert to 40.0.3 to eliminate firefox crashing but I don't want to be running this older version much longer.
</p><p>Just wanted to bring this to your attention and to see if you have heard anything either.
</p><p>Thanks,
</p><p>Mike
</p>Thanks for your help sir!
2015-10-06T11:49:10-07:00mjt7135https://support.mozilla.org/zu/questions/1087427#answer-790906<p>Thanks for your help sir!
</p>The new crash reports are just like the others.
I've called the big guys to help you. Good luck.
Wai2015-10-06T07:39:38-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1087427#answer-790798<p>The new crash reports are just like the others.
I've called the big guys to help you. Good luck.
</p><p>Wait for someone before using this.
<strong><a href="https://support.mozilla.org/en-US/kb/install-older-version-of-firefox" rel="nofollow">Install an older version of Firefox</a></strong> {web link}
</p>FredMcD Here are the reports you requested. I have exhausted the options with silverlight. I have un2015-10-06T03:15:00-07:00mjt7135https://support.mozilla.org/zu/questions/1087427#answer-790648<p>FredMcD Here are the reports you requested. I have exhausted the options with silverlight. I have uninstalled and reinstalled it. I have also called and talked with Microsoft support. I have no crashes with version 40.0.3, so it leads me to believe there is something wrong with version 41.0.1.
</p><p>Here are the most recent 10 reports:
</p><p>bp-7ba16608-5934-41ee-8bd6-e2b452151006
10/5/2015 3:07 PM
bp-a89fdf87-3c33-47ac-9974-b27ae2151006
10/5/2015 2:25 PM
bp-76dfb672-cd24-429d-b946-82f182151006
10/5/2015 2:23 PM
bp-be79a679-9b0d-4a01-897d-077712151005
10/5/2015 1:05 PM
bp-feb51949-2d5d-4718-b80f-296d82151005
10/5/2015 12:45 PM
bp-914fe113-43ae-4f83-a7e3-699f22151005
10/5/2015 12:41 PM
bp-593ddc91-8532-4c44-911a-8cd832151005
10/5/2015 12:30 PM
bp-4791d254-4071-4e95-80a9-9c6212151005
10/5/2015 11:43 AM
bp-6609cd0d-875b-47e9-a487-ff4412151005
10/5/2015 11:40 AM
bp-c152f045-a8fe-4150-97fc-d9ad82151005
10/5/2015 11:38 AM
</p>Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crash2015-10-06T02:58:33-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1087427#answer-790639<p>Some of your crash reports weren’t sent to the Mozilla Servers.
</p><p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.<strong> Note:</strong> If any reports do not
have <strong>BP</strong> in front of the numbers/letters, click it and select <strong>Submit</strong>.
</p><p>The crash report is several pages of data.
We need the report numbers to see the whole report.
</p><p>Using your mouse, <strong>mark</strong> the most <strong>resent 7 - 10</strong> crash reports, and
<strong>copy</strong> them. Now go to the reply box below and <strong>paste</strong> them in.
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-06-04-07-10-50-73db6f.png" alt="aboutcrashesFx29" width="500">
</dt></dl>
<hr>
<p>The crash report flagged these programs;
</p><p>Signature hang
</p><p>Process Type plugin Silverlight Plug-In Version: 5.1.40728.0
</p><p><br>
This is for Sumo's Related Bugs
1170231 RESOLVED FIXED Interrupt race resolution may cause deadlocks
</p><p>1156800 RESOLVED FIXED crash in hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | mozilla::ipc::MessageChannel::WaitForInterruptNotify() | mozilla::ipc::MessageChannel::Call(IPC::Message*, IPC::Message*)
</p>
<hr>
<p>Silverlight is a Microsoft program.
</p><p>Microsoft Silverlight
</p><p><a href="https://www.microsoft.com/getsilverlight/get-started/install/default.aspx" rel="nofollow">https://www.microsoft.com/getsilverlight/get-started/install/default.aspx</a>
</p><p><a href="https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight" rel="nofollow">https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight</a>
</p><p><a href="http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx" rel="nofollow">http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx</a>
</p>