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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes and this is bullshit

  • 7 uphendule
  • 1 inale nkinga
  • 12 views
  • Igcine ukuphendulwa ngu sprithawk

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WTF i don't know who to be the most pissed at, firefox or windows. upgraded to 10 and it ain't working. i spend half my time rebooting and starting all over. firefox crashes, windows crashes, it's hard to keep up with who crashes more. i am open to suggestions and it appears i am not the only one who is having a problem. somebody step up to the plate and at least play the game!

WTF i don't know who to be the most pissed at, firefox or windows. upgraded to 10 and it ain't working. i spend half my time rebooting and starting all over. firefox crashes, windows crashes, it's hard to keep up with who crashes more. i am open to suggestions and it appears i am not the only one who is having a problem. somebody step up to the plate and at least play the game!

All Replies (7)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-590e2ae0-1af3-4b61-a585-91aa12150930 9/29/2015 9:48 PM bp-0e355b48-d5a9-4c0e-a9a7-d89772150930 9/29/2015 9:48 PM bp-657b79aa-3c61-4ba8-b939-5480b2150930 9/29/2015 9:47 PM bp-16b15776-38cf-49b5-9827-006342150930 9/29/2015 9:47 PM bp-ca42f722-dc80-4dd2-b773-d646c2150930 9/29/2015 9:47 PM bp-a5d28cd6-022b-4ded-9557-dff0e2150930 9/29/2015 9:47 PM bp-32b38b49-fa21-40bb-b0bc-aef312150930 9/29/2015 9:47 PM bp-72487428-c506-42e9-8a4f-6eac92150930 9/29/2015 9:47 PM bp-1667164c-737a-4ed8-bba5-d70a32150930 9/29/2015 9:47 PM bp-0b7f51cc-5607-4ac8-94eb-273b92150930 9/29/2015 9:47 PM bp-d4c8763b-09f6-4210-9a64-c6bcd2150930 9/29/2015 9:47 PM bp-78a5abac-129c-48b5-9e7d-0345b2150930 9/29/2015 9:47 PM bp-baa7577e-6a93-4761-a99b-35e122150930 9/29/2015 9:47 PM bp-12c17b3c-85f9-4762-b10d-df8ff2150930 9/29/2015 9:16 PM bp-49a627f2-2d4c-43a4-8857-8e8832150929 9/29/2015 6:33 PM bp-e9281cf6-254d-493a-91bc-f439e2150929 9/29/2015 6:30 PM 73b3278b-00c2-42b5-82fe-43a222765ad8 9/29/2015 6:07 PM bp-2896af51-4991-479f-9e21-74ed52150929 9/29/2015 5:57 PM bp-1174b092-eb95-49b5-ae0c-fc62c2150929 9/29/2015 5:50 PM bp-3db1a4a0-c478-4136-a72d-64c5f2150929 9/29/2015 5:48 PM bp-f25cc8d0-cc9e-4e1f-8c11-34d892150929 9/29/2015 5:44 PM bp-4f662d46-80b1-4e2b-bc1d-5ea782150929 9/29/2015 5:36 PM bp-47145dbd-fd29-4e95-9e7d-392b92150929 9/29/2015 5:27 PM bp-8d411cc1-3750-4dc9-b386-426db2150929 9/29/2015 5:25 PM 5c3447dc-cd69-4723-b076-1a1cf09240e3

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5c3447dc-cd69-4723-b076-1a1cf09240e3 9/29/2015 5:10 PM bp-82df0e13-8963-439c-8836-b12942150929 9/29/2015 4:10 PM a5552eb2-9c77-4016-8dff-0d32d4aaaf87 9/29/2015 4:02 PM bp-0ec94121-bc5c-4709-9da2-d7fd92150929 9/29/2015 4:00 PM 3880ecac-83bf-43fd-b3ba-e54dca1d2f6b 9/29/2015 3:57 PM bp-6af4c8db-0874-40de-a87a-2bf522150929 9/29/2015 3:57 PM bp-2e654ac7-4e70-4b36-b64e-4e8f02150929 9/29/2015 3:56 PM bp-0912d2af-c6cf-47ae-9c2b-787f32150929 9/29/2015 3:56 PM bp-434debd5-49f2-4fa7-8d52-284aa2150929 9/29/2015 3:56 PM bp-16883842-b608-467d-82e9-8eff62150929 9/29/2015 3:56 PM bp-e1685360-e7b2-4537-92d9-0d00d2150929 9/29/2015 3:56 PM bp-4816c37f-0ee2-4101-b84d-f6fa32150929 9/29/2015 3:55 PM bp-4884898a-fb72-4a53-9986-bf3872150929 9/29/2015 3:07 PM bp-2b452e95-4d97-4c52-a7b0-f86762150929 9/29/2015 2:49 PM bp-a38a9eb0-ae92-4639-b21b-179a52150929 9/29/2015 1:13 PM bp-390d6131-e831-4d0c-a4d4-cdab12150929 9/29/2015 12:35 PM bp-0ce8451b-c0ef-4e36-ac62-8578d2150929 9/29/2015 9:54 AM bp-a86890c4-447f-4058-b5fe-64e472150929 9/29/2015 9:33 AM bp-23af0130-4bc5-4e68-a2fb-b53402150929 9/28/2015 11:06 PM bp-2d7f2ac8-245a-4b26-9f38-7007d2150929 9/28/2015 9:42 PM bp-ff51ebe5-2cbb-4eed-a336-51ed22150929 9/28/2015 9:18 PM bp-b67e2e56-0736-426c-baf5-a352b2150929 9/28/2015 9:13 PM bp-59723084-0e3b-40c3-b332-980dd2150928 9/28/2015 5:37 PM bp-ce1bd10c-614b-47bc-b097-22ce02150928 9/28/2015 5:34 PM bp-9c4ac973-f67b-4516-9bef-7d2fe2150928 9/28/2015 1:36 PM bp-5ee91b69-e670-46f4-921b-882b82150928 9/28/2015 10:05 AM bp-7e2101dc-85dc-440b-8687-34a1d2150928 9/28/2015 8:42 AM 50c4a5ea-3c01-4c4f-be5b-e752654d8be3 9/28/2015 8:10 AM 0f6f0e67-5f97-4349-8439-16111d490a3c 9/28/2015 12:46 AM 202407c7-3900-447b-b209-875a51ec555a 9/28/2015 12:43 AM bp-fb36fa8d-7bbc-4027-bc82-4e11e2150928 9/28/2015

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bp-00d65aef-84b4-47ec-9c0c-48d3b2150928 9/27/2015 11:29 PM bp-4d65e38d-b13b-45fc-af6a-cb0dc2150928 9/27/2015 10:57 PM bp-01c420dc-dc7c-44bf-a9d8-a11632150928 9/27/2015 10:53 PM ca804287-39ac-401d-997b-c709812d41d5 9/27/2015 9:31 PM bp-c9a029f6-34e1-45c5-8567-d3ebe2150928 9/27/2015 9:25 PM bp-144c8e34-14d3-4b86-b82c-fa4022150928 9/27/2015 9:18 PM bp-75539914-9a3b-47a5-a97b-8e9bf2150928 9/27/2015 9:12 PM bp-a5a5c851-d6f4-4ebe-aefe-8031d2150927 9/27/2015 5:35 PM bp-38c3ba08-0319-4427-b895-0223f2150927 9/27/2015 5:35 PM bp-034f29bf-5b95-46d7-9f32-ddc122150927 9/27/2015 5:19 PM bp-199c7a0b-bfd2-45a3-ad64-878a72150927 9/27/2015 3:51 PM bbbc2e31-de27-45a4-9f02-b81aa4b1ed78 9/27/2015 2:20 PM bp-6524efa4-c9d4-47e8-8d84-6b0b12150927 9/27/2015 1:59 PM 0e005d34-8b9c-48fa-8033-a859d70c5a25 9/27/2015 1:56 PM d213093b-1e7a-48e0-9cf5-87c3616e13e4 9/27/2015 1:56 PM bp-3411b27f-47be-4e25-a95d-1a80d2150927 9/27/2015 1:56 PM bp-17590e38-1bef-48ba-b3df-262ca2150927 9/27/2015 12:08 PM bp-94f60cda-5925-49f5-ac90-05d662150927 9/27/2015 12:06 PM bp-e4e9959a-a542-47c4-832f-9c6212150927 9/27/2015 10:53 AM bp-2151b1e9-e79d-474c-8640-20ed02150927 9/27/2015 10:46 AM bp-ffa84079-3319-45cd-80c7-857cb2150927 9/27/2015 12:59 AM bp-d73c55c6-ca4e-4548-b2cd-d82ef2150927 9/26/2015 11:16 PM bp-853b6fc6-f63e-47ba-996a-da4712150927 9/26/2015 10:52 PM bp-9f278237-2aa5-4e6d-9618-559da2150927 9/26/2015 10:23 PM bp-644c1614-2b0a-41ce-a557-af28d2150927 9/26/2015 9:00 PM bp-cf77c936-cc92-4979-8510-ba77a2150927 9/26/2015 8:22 PM bp-f7ea50fa-886d-4ac3-a18b-144232150927 9/26/2015 8:09 PM bp-1ee1850d-651b-4eb8-810e-aff032150927 9/26/2015 8:03 PM bp-4851dbb3-c73c-47a8-829a-bcf1b2150927 9/26/2015 8:02 PM

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bp-1a204eb8-c578-4bad-999d-90c762150926 9/26/2015 7:45 PM 29c695da-1d0a-48ee-8686-526e50f551cf 9/26/2015 2:36 PM bp-52e1bd9d-705d-4adf-956e-183ee2150926 9/26/2015 1:35 PM bp-c50dce23-aff0-4c59-bc3a-338372150926 9/26/2015 1:04 PM bp-ae25cadd-28e5-487a-bf3f-2b7b72150926 9/26/2015 11:15 AM bp-8aeaad7a-fade-4b80-84d6-ca1822150926 9/26/2015 10:40 AM bp-6d5f3006-de69-4954-9135-58bba2150926 9/26/2015 10:32 AM bp-2881c946-1328-406e-9a38-398f42150926 9/26/2015 10:25 AM bp-6e44adcb-b68e-4a9d-8eaa-88b352150926 9/26/2015 10:04 AM bp-6948ee59-bcbf-4f2b-9f0e-c967a2150925 9/25/2015 4:53 PM bp-8d45b991-05e8-4d59-b2c4-f69b52150925 9/25/2015 3:16 PM bp-01821043-9d17-4155-8bbe-12e032150925 9/25/2015 12:18 PM bp-e540c9f1-4442-4c09-bb19-824482150925 9/25/2015 12:34 AM bp-974bc7c5-e6a6-441b-b5e0-718e72150925 9/25/2015 12:16 AM bp-3943cec9-8dbe-45f8-9f69-01d732150925 9/24/2015 11:33 PM bp-9f37e6be-e965-4ac1-9563-9ee902150925 9/24/2015 9:33 PM bp-afe6f366-20ec-4822-8659-dcab92150925 9/24/2015 9:23 PM bp-f52fd0d8-1fd0-4051-b4ea-eaa192150925 9/24/2015 9:17 PM bp-88d99c39-ed19-4c70-a9f9-81aff2150924 9/24/2015 6:05 PM 0b080f2a-9b51-4fe2-aca6-77a584f9f673 9/24/2015 11:40 AM bp-56ef7e5e-f408-4fb3-8e69-d06e72150924 9/24/2015 11:27 AM bp-d19e414d-f84b-487e-8a71-7f0622150924 9/24/2015 9:58 AM bp-fa096c6c-3a08-4e8b-a429-c97102150924 9/24/2015 9:23 AM bp-f5ebe900-abb8-46a1-92c4-af2a52150924 9/24/2015 12:03 AM bp-7d0c4a4b-f09c-4438-a4e2-6438f2150924 9/23/2015 10:33 PM bp-09f0e6c6-2ede-4919-bb25-790e42150923 9/23/2015 9:39 AM bp-18a8f123-3dea-4a9f-ad6a-c64af2150923 9/23/2015 9:29 AM bp-3417e241-61c8-4da4-ad68-77e7b2150923 9/23/2015 9:29 AM bp-ce4d24f7-f565-4d72-a00f-38b6b2150923 9/23/2015 9:13 AM bp-bc7bdab3-3fd1-426d-b10b-429782150922 9/22/2015 7:36

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I looked at the 10 most recent and they are all the same nearly instant startup crash in the same place in the code. There's just not enough information for me to determine what's happening.

Have you tried starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?


To rule out a problem in Firefox's program folder, could you:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 41.0.1 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(B) Exit out of Firefox (if applicable).

(C) Rename the current program folder, either:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(D) Run the installer you downloaded in (A). It should automatically connect to your existing settings.

Will Firefox start?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
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ok, did everything you suggested. safe mode does not help with crashes, i think i get more reboot crashes that way. seems to be a memory management problem, i have alot of stuff going and it will crash everytime, this is very much a pain in the ass