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Firefox constantly crashing or freezing

  • 6 uphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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I have been in IT for about 30 years now and for many years now I have used firefox. I think it was earlier this year after a new version of firefox came out I have had constant problems on THREE computers. I use a windows 7 computer at work and up until a couple weeks ago I used a windows 8.1 computer at home. I recenly got a different computer and installed windows 10 at home. ALL three have the same problems constantly not responding lots of crashes.

the fact that it happens on three totally different computers with totally different components tells me it is not a hardware problem. the fact that three different OS'es are involved tell me its not the OS

the only clues/indications I get are that its a shockwave or flash problem.

are other people having this problem? the fact that it happens on a new windows 10 computer (fresh install not upgrade) tells me its not outdated flash/shockwave.

is there some serious flaw in Firefox or Adobe software ?

All Replies (6)

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Please follow these instructions. First, make up a label for each system. Example; hom1 hom2 work or however you want.

Next, post the system details for only one of them, and use the label above.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Finally, post the crash reports for all the computers. Again, using the labels.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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Application Basics

Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

All Crash Reports


Name: Advanced SystemCare Surfing Protection Version: 2.0 Enabled: true ID:

Name: Amazon Smile Redirect Version: Enabled: true ID: jid1-VgrLFatWWJY3DA@jetpack

Name: Autofill Forms Version: 1.0.5 Enabled: true ID:

Name: Default Theme Engine - Personas Interactive Version: Enabled: true ID:

Name: Hover Hound Version: 1.4.5 Enabled: true ID: jid0-PEBvWWKP6g5gzvk2gsdrh097hv0@jetpack

Name: Lightbeam Version: Enabled: true ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: Logitech SetPoint Version: 6.5 Enabled: true ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}


Adapter Description: AMD Radeon HD 6450 Adapter Drivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva Adapter RAM: 1024 Asynchronous Pan/Zoom: none Device ID: 0x6779 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 7-15-2015 Driver Version: 15.200.1062.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 21201028 Supports Hardware H264 Decoding: true Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true true true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150917150946 browser.startup.homepage:| browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 browser.urlbar.autocomplete.enabled: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x6779 gfx.driver-init.driverVersion: 15.200.1062.0 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: media.gmp-eme-adobe.lastUpdate: 1442504426 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1431638314 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150917150946 media.gmp-manager.lastCheck: 1443139148 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 network.predictor.cleaned-up: true places.database.lastMaintenance: 1443023883 places.history.expiration.transient_current_max_pages: 86955 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true plugin.state.npgoogleupdate: 0

privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1443023883

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features

bp-0b4853c5-0d26-461d-8349-2dce82150921 9/21/2015 3:37 PM 5824bab4-353b-4d57-b750-36e5851ad619 9/21/2015 11:50 AM bp-f2150781-7f70-45af-9c31-59b942150918 9/18/2015 1:43 PM bp-6a32011d-99e0-4424-a260-27bbc2150911 9/11/2015 3:17 PM 049ce111-2871-4623-afa9-8c6a370821a9 9/9/2015 1:48 PM 82364e69-8dfa-4a92-b77c-7a15e8d380aa 9/8/2015 10:57 AM bp-2200dd31-cec6-4f17-a885-4df362150902 9/2/2015 4:27 PM bp-0fcf6fac-723b-4a3e-84e8-a73c62150902 9/2/2015 4:07 PM fa0421ee-8a2b-45bb-903b-d04105a4147d 8/28/2015 11:46 AM bp-10b982e3-d7f7-462c-9c76-e4adc2150827 8/27/2015 1:27 PM bp-a86ea275-fa1e-459a-af96-64b852150824 8/24/2015 11:14 AM bp-66f90805-27bd-4a19-b39c-171c52150824 8/24/2015 11:11 AM b5e184a2-0d6a-40eb-bcad-8f50d89e3d52 8/20/2015 1:43 PM bp-33a15373-18a3-45ae-9292-dfbe02150817 8/17/2015 2:36 PM eee47856-20f8-4a69-bc51-9039af718b56 8/17/2015 12:24 PM bp-cc10f1de-0dc4-496f-8c29-857652150814 8/14/2015 3:57 PM 127a8fb0-0703-4145-a34f-37ca7865e3d2 8/13/2015 8:28 AM bp-1722d4e0-e9c6-4f5c-8fb6-70fa22150812 8/12/2015 8:34 AM

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I had told you to label/sort the reports, I did not want them lumped together.

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

bp-0b4853c5-0d26-461d-8349-2dce82150921 Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

atidxx32.dll = Advanced Micro Devices =

llds3.dll = Livelink Explorer

Related Bugs 1202703 RESOLVED FIXED crash in nsDeviceContext::CreateRenderingContext() +++++++++++++++++++++++++++++++++++++++++ bp-f2150781-7f70-45af-9c31-59b942150918

Signature OOM OutOfMemory

atidxx32.dll = Advanced Micro Devices =

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

llds3.dll = Livelink Explorer

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Attention Sumo's, there are 30 related bug reports

Total Virtual Memory 2147352576

Available Virtual Memory 225628160

System Memory Use Percentage 71

Available Page File 2688528384

Available Physical Memory 997203968

OOM Allocation Size 4096 +++++++++++++++++++++++++++++++++++++++ bp-6a32011d-99e0-4424-a260-27bbc2150911

Signature OOM

Related Bugs

1177278 RESOLVED FIXED Large OOMs in CacheFileMetadata::WriteMetadata

atidxx32.dll = Advanced Micro Devices = +++++++++++++++++++++++++++++++++++++++++++++++ bp-2200dd31-cec6-4f17-a885-4df362150902

Signature OOM

Related Bugs 1177278 RESOLVED FIXED Large OOMs in CacheFileMetadata::WriteMetadata

atidxx32.dll = Advanced Micro Devices = ++++++++++++++++++++++++++++++++++++++++ bp-0fcf6fac-723b-4a3e-84e8-a73c62150902

Signature hang

Process Type plugin Shockwave Flash Version:

Attention Sumo's, there are 5 related bug reports

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On all computers;

Update your Flash Player Version
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers

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thank you for your reply I check for flash updates often so I am not sure how I did not have the latest on this computer. I have now updated that. I went to the AMD website and it told me I have the latest driver.

it took about 1.5 minutes to get not responding from firefox after restarting after updating flash

Okulungisiwe ngu mikethetechguy

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