Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 1 baphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu FredMcD

more options

Dear Support,

Please help on this, the browser always crash even in safe mode.

Crash ID is bp-50191612-bf9e-4f29-8d04-57a312150923

Best Regards,

Murray

Dear Support, Please help on this, the browser always crash even in safe mode. Crash ID is bp-50191612-bf9e-4f29-8d04-57a312150923 Best Regards, Murray

All Replies (1)

more options

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs 1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint


Download the current Websense full installer and save it. Remove Websense from your system. After re-booting, use a register scanner/repair. Now try Firefox. Do Not install Websense at this time.